Xcelsius Connection problem working with diferent dimensions

Question

Hello to everybody,
Itu2019s my first post in this forum. Hope you can help me.
Iu2019m working with:
- BEX query designer
- BEX Analyzer
- Xcelsius (5.3.0.0) executing one query through web services.
Example 1
In my first example everything works fine.
The query Iu2019ve designed is very simple:
   In Rows: I set one dimension (Products)
   In Columns: I set a Ratio
I run Xcelsius (with the connection configuration well done) and I can see the results.
Example 2
In this second example, I would like to get the relationship between two different dimensions.
Iu2019ve designed the query as follows:
   In Rows: I drag & drop the dimension (Country sales) after I drag & drop the dimension (Products)
   In Columns: I set a Ratio
In case I run the query  in BEX Analyzer I see the results
But when I run it from Xcelsius (with the same connection I have configured in the Example 1) web services close the connection and I receive an error message from Adobe with the title:
   u201CCanu2019t access to external data.u201D
Once I click u201Coku201D to the message, Adobe let me to change the global security from the Security Configuration Panel. Even setting u201Callow accessu201D to everything in Adobe, Iu2019m still having the same error message.
Iu2019m working with the same Xcelsius for both queries.
In both examples when I run the query from BEX Analyzer I get the results without any error.
Iu2019m lost, because I donu2019t know:
   -  Where is the error?
       In BW, Web service connection, Xcelsius or Adobe.
In my humble opinion there is no relation with Adobe, because Iu2019m working in the same environment. I just have changed the query.
I also can view the data from both dimensions using Xcelsius. This means, Iu2019ve got right access to the data.
Could you please help me? What can I do or check?
Thanks in advance

Answer 1

Hi Sohawn,
This would not be the issue of MS Office version.
"I am unable to select cells,ranges, type in cells, but I am able to navigate using arrow keys, tab, and can access the excel toolbar."
Hope you would be able to select the cells and range using mouse.  You might not be able to use keyboard.
Still you will be able to type inside the cell.
Please check and release "Scroll Lock" in the keyboard.  Then everything has to work fine.
Check and revert in case this won't help.
With best wishes
BaaRaa.