Xcelsius exe won't launch - Entry Point Not Found message given

-Operating System: Windows XP
-OS Patch level: SP3
-Office Version: 2007
-Flash Player version: Adobe Flash Player 10
-Xcelsius Version and Patch Level: Xcelsius 2008 5.3.0.0
-Xcelsius Build number (Help>About Xcelsius): <not accessible>
-Business Objects Enterprise version/patch level (if applicable): Crystal Reports 12.1.0.892 - SP1
-Issue Description: Xcelsius exe won't launch - Entry Point Not Found message given
-Steps to Duplicate: When I try to open Xcelsius.exe, I receive a message box that says "Xcelsius.exe - Entry Point Not Found" "The procedure entry point ?LevelDiffToFirst@CTreeBtnCtrl@@QAEHPAU_TREEITEM@@@Z could not be located in the dynamic link library TreeBtnExtDll.dll."
I have uninstalled and re-installed Xcelsius with the same results.
Also, when I open Crystal Reports 2008, the "Crystal Reports 2008 SP1 - Software Manager" opens and shows an update available - SP2. When I try to install the update, it downloads and then displays a message the this update is only available for Crystal Reports 2008 SP1. I believe that is my current version.
After some research, I believe my CR Runtime app may be a different version than what Xcelsius.exe is expecting, but I don't know how to check or fix that. Any help is appreciated.

Hi
I think I've managed to fix this error. I compared the TreeBtnExtDll.dll in my Xcelsius directory on the machine that wasn't working and one that was and found that the broken machine was using an older and smaller version of TreeBtnExtDll.dll. 89k and a date in 2008 I think. So I copied my newer version which was 109 k and dated 11/2009 into the C:\Program Files\Business Objects\Xcelsius directory of the broken machines and now xcelsius appears to be working fine.
I had lots of trouble installing the SP3 release because of the media issues so maybe the install wasn't complete.
Anyway, I hope this helps you
Rowena

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