Xcelsius shuts down when trying to export

I have Xcelsius 2008 and when I open a file I get an error message that says "An encryption policy is set up for drive %c". It I select No to get through the error it allows me to open the file but when I try to export, Xcelsius just shuts down on me. No matter what I try to export to, it shuts down. This happens on all my dashboards no matter how simple they are.
I have tried uninstalling and installing Xcelsius and Microsoft Office but nothing has helped.
If you can't help, will I be able to get help by puchasing a support session (and how do I do that?)
Thanks

Rebecca, did you find out what was causing this issue? I have recently come accross the same problem..think mine might be related to using Utimaco encryption software on my local drive when the password changes?
Hoping for some good news...
Simon

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Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!
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Log Name: Application
Source:        .NET Runtime
Date: 10/12/2014 9:52:29 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer: Owner-PC
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
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<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
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<EventRecordID>62867</EventRecordID>
<Channel>Application</Channel>
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Stack:
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Faulting module path: C:\Windows\system32\KERNELBASE.dll
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Xcelsius shuts down when trying to export

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