Xerox DocuCentre-II C3000 Not Printing from 10.6

Hi,
We have just gotten a Xerox DocuCentre-II C3000 and I have set it up easily to work with Windows XP, but I am having issues getting it working under Mac OS X (10.6).
I have tried the drivers from the Xerox website, and when I print it sends the job to the print queue, and then according to my Mac it prints fine. However, it doesn't end up printing at all.
In the photocopier, it comes up with the following error in its logs:
JCL Syntax Error, with error code 016-749 (if I remember correctly).
I cant seem to find any information that will make it work.
I have accounting/authentication turned off.
I have tried using both the generic PCL and Postscript drivers from Apple, and they work fine. The issue with those is that they don't support some of the functions of the photocopier, such as the stapler.
Does anyone have any idea?
Thanks.

higgalls wrote:
Sorry - I think I made a mistake in my original info. I tried printing using the generic Postscript driver again, and it printed garbage.
According to one of the Xerox Support documents, I don't have the postscript module in the Printer.
Okay. Well that makes some sense with regards to the error message. It would suggest that it could be related to the Postscript format or one of the associated plugins with the PS driver being used.
So is there a non-postscript driver for the printer that I can use?
Yes there is. You could look at using [pxlmono|http://www.linuxfoundation.org/collaborate/workgroups/openprinting/mac osx/pxlmono]. You need to ensure you install all three packages as listed on this page. I believe this driver will give you some more functionality than the Generic PCL Laser that is included with 10.6.
Or, how much would a postscript driver for it cost?
Generally over a thousand. But it would be best to check with the Xerox sales rep.

Similar Messages

I can not print from OS X 10.7.5

I can not print from OS X 10.7.5 anyone have any ideas?

I installed the update this morning. I was printing just fine yesterday before the update. I am trying to print to a Xerox Docucolor 242, a Xerox 4595 and a HP Designjet 5500. I have unplugged and rebooted everything numerous times. I was on the phone with apple support and they came up with call the manufactuer and see is the have updated drivers. I am beyond frustrated!!!

My wireless HP Deskjet 3050 printer will not print from web sites.

My HP Deskjet 3050 J610 printer will not print from web sites - it prints ok from WORD, etc. I keep getting the error message: "An unknown error occurred while printing." This problem only arises with Firefox browser.
The printer is connected wirelessly to a network and this occurs when I use a laptop on the network. It is also connected via cable to a desktop computer but there is no problem in printing from the desktop.
Any assistance would be appreciated.

That sounds as if you need to investigate to see if you were able to clear all of the paper that was causing the jam.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

I can not print from Firefox, Firefox is not responding

I can not print from Firefox on one PC in my office. At one time printing was operable from Firefox on this PC, the user told me about one month ago Firefox would no longer print.
I went to the users PC - Windows XP Professional SP3 - Firefox opens no problem, I can go to any website, but when I click on the print icon, or file, print, nothing happens. I do not see the print icon in the task bar which shows you something is spooling, printing, I open Task Manager and I see Firefox is Not responding. I must end task.
We can print anything else on the PC, Internet Explorer 8 prints successfully, just Firefox will not print.
I also uninstalled the network printer, re-installed. Connected to another network printer, Firefox still will not print.
I also uninstalled the latest version of Firefox on the PC 15.0.1, went back a few versions and Firefox still will not print.
Can someone assist why Firefox refuses to print and when you try to print Firefox goes to a Not responding status ?
Thanks,
Bob

Hi Bob12
try to [http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer Reset printer] in [http://kb.mozillazine.org/About:config about:config] and check it again.
thank you

LaserJet Pro Scans, prints test page but will not print from a file

I installed a LaserJet Pro200 MFP M276nw on my wife's Toshiba Satellite (Windows 7 64Bit OS) laptop yesterday (Printer is brand new out of the box). I installed with a wireless connection. It will print a test page and also scan wirelessly but will not print from a file i.e. a PDF. I installed it on my HP Probook this morning and it works fine. Any suggestions would be appreciated. The thought of paying Geek Squad 75 bucks rubs me the wrong way, especially since i just paid them 100 for an extended warranty. Thanks!

Welcome to the HP Forums JBottensek,
I see by your post that the printer won't print a PDF document from the one computer.
I can help you with this issue.
I have provided a document to go through the steps which should resolve this issue for not being able to print PDF documents. Cannot Print PDFs from Adobe Reader.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Desktop PC (XP) on home network will not print from internet, laptop networked to desktop will print?

my home desktop is connected to router and wireless networked to home laptop. the desktop will not print from the internet, will print local word docs, etc.. the home laptop is connected to that network and does print from internet. both are using Firefox.
If i use Internet Explorer the desktop will print from the internet.

Try the '''''reset''''' described here: <br />
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

HP Officejet pro 8500A plus can not print from ethernet connect computer

Setup:
HP Officjet Pro 8500A Plus connected to a netgear wireless router using wired ethernet.
Desktop with windows7 connected to the same netgear wireless router using wired ethernet.
Can print from other computers connected to the the wireless router using wifi but can not print from this desktop connected using the wired ethernet.
Can not print from the Windows7 PC which is connected to router over wired Ethernet. Printer is connected to the same router using wired Ethernet. Other notebook connected to the router over wireless prints.
Windows7 device & Printerhows printer is ok.
Once a job is sent to printer, show status printing for a while after the status will show error.
Now the status shows error
HP Print and Scan doctors shows printer ok.
But if you try to print the test page, unable to communicate to printer error comes.
Tool box can read all information about the printer

Please reload the drivers and software on the Win7 PC. Reconfigure and try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My new Officejet Pro 8500a on a Windows XP machine will not print from the Internet.

I just purchased and installed an Officejet Pro 8500a all-in-one and everything seems to work fine except that the maachine will not print from the internet. I use Windows XP home and and the Firefox browser. The printer is connected directly to the computer, and is not directly connected to the Internet or any other network.

The Officejet 8500 printers take individual ink cartridges (IIC); that machine requires that all cartridges be installed to ensure that the printhead does not get damaged. Ink is used in the printer not just for printing, but maintain the printer and the printhead. One can reduce the amount of color ink the printer uses by changing the printer settings to Grayscale or use black ink only. Page 34 of the user manual shows how one can change those settings when printing documents. For further information on how ink is used in the printer; one can look as this page here where it goes into detail on the different ways that ink is used in the printer.
I would just replace the color cartridge that the printer indicates needs replacing when the machine alerts you to low ink. I would not replace all colors at once when only one is in need of replacing.
I hope that this helps.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Why can I not print from pages but can if I copy to text edit, I get "printer off line message " from pages ?

Why can I not print from pages but can if I copy to text edit, I get "printer off line message " from pages ? I use HP wireless printer .

Are you sure you have the right printer?
In UNIX/OSX printers are virtual links to devices and even with the same name can be trying to reach a printer via another network address, so it thinks it is another printer.
Peter

Printer will not print from laptop

I have uninstalled and reinstalled the printer multiple times and it will still not print from my lap top. I have spent hours on this and am just about ready to give up. It will print from my tablet but not the laptop. It says there is a document in the print queue for about 2 seconds and then doesn't print and shows that there are no documents in the queue.

Hi @sralong0929, and welcome to the HP Forums!
I would be happy to help you print from your computer running Windows 8.1. I understand that currently your print jobs are going to the print queue and vanishing after only a couple seconds, and worse of all, the print job doesn't print!
Please complete the recommended solutions presented in the following document, and let me know the outcome of your efforts; Print Jobs Disappear from the Print Queue and Do Not Print (Windows 8).
I hope this helps, and look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My 6310 All in One will print a test page but will not print from Publisher, Notepad, etc. WTH?

My HP 6310 will print a test page fine, but will not print from Publisher, Notepad, etc. It goes thru the motions, but the image printed is almost not there. I have new ink cartridges in it. I have adjusted the print settings. STILL won't print properly. WTH???

Hm, okay, thanks for getting back to me again!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test print again.
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 7280 all-in-one says ink cartridges are empty and will not print from PC, but it copies fine.

Replaced 2 ink cartridges in hp 7280 but still says both cartridges are empty and will not print from PC, but it will copy fine. When I try to print I get a error box that says "Ink cartridges empty - replace black and yellow ink cartridges to continue." They are brand new - just bought them - expiration date Sep 2015. Have tried rebooting and disconnecting and reconnecting everything. Same error, but it still will do color copies fine - all cartridges are working. Help?!

Hi tfmartin,
I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
Hope to hear back from you soon! Have a great day
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

7520 not printing from photo tray

Brand New 7520 is not printing from the photo tray. I am printing from photoshop CS5 and I do not see where I can select the photo tray. In this instance, I am selecting 4x6 paper, but then it tries to print from the main tray, which I have emptied so I do not continue to print on plain paper. I have browsed some of the previous posts, but I have not been able to find a solution. It there a way that I can tell it to always print photos or a certain size paper from the photo tray? The reason I bought this printer was to be able to print small photos. Any assistance would be greatly apprecaited! Ciao!

I understand now. I want to provide a document on how to print photos in version 10.6 which should be relatively close to your settings. If this doesn't help you, let me know and I will gladly hand-write individual steps for you, this is just a little easier at this time. I have learned from personal experience that the main tray will not even register the photos, as I had a customer one day kept getting an out-of-paper error message during ePrint and he did not know you had to lift up the see-through tray to put photos in there. That isn't to say it is not possible through a Mac program. ePrint is really basic so it likes everything to be perfect. Tell me if the above link helps you. If not, I have your version of Mac (I believe) and this printer. I will see if I can recreate this if you need me. PS- Thank you so much for providing this picture for me for troubleshooting purposes. Might I add, that is a beautifully artistic photo.

Xerox DocuCentre-II C3000 Not Printing from 10.6

Similar Messages

Maybe you are looking for