Xerox Global Print drivers?

We're on Windows XP SP-2 and Adobe Reader and Acrobat 8.12.
We recently deployed Xerox MFD models 5632, 5645, 5665 and 7345 (color). We are using the latest Xerox Global PCL 6 and PS drivers on all models. When users print documents with letterhead the contains a state seal graphic, in Acrobat the graphic is a very dark box with the seal barely visible. In Reader, it prints fine. Any driver.
I read the previous posts regarding this and there doesn't seem to be any resolution on the Adobe side. It seems odd that Acrobat blacks it out, but Reader is ok. Any ideas why that happens?
I've cross posted this on the Acrobat forum.
Thanks,
E Powell
Austin, TX

Hi Michael,
Thank you for using the Support Forum. There are a couple of PDFs that might help you the first is the Xerox Print Driver Platform document.  THe second document that may address your registry issue is the Xerox XML Configuration Editor for Print Drivers.  If these documents do not provide the information you need please consider contacting your support centre for further assistance.

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    This question was solved.
    View Solution.

    thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device. 
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