XEROX PHASER 5500 drivers kill all print services

Just got a XEROX PHASER 5500 on our network, most machines deal with it fine, but after installing drivers on a Dual 2.3 ghz G5 running OSX 10.4.8 it kills all print services. Trying to print or pdf from any application gives me a dialogue saying that it can't open printer. I have set it up seemingly correctly in the Print & Fax preference pane, and even once I disabled the printer and reconnected my old one, I still couldn't get it to work. I had to run the uninstaller from xerox to get printing up and running. Any suggestions? Or known problems with this printer? Thanks.

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HAVING PROBLEMS WITH OS 10.6.8 PRINTING WITH XEROX PHASER. MacPro crashes when printer warms up. Does anyone have a solution? 6360 DN

I've been using Macs since 1984. Have been using Xerox Phaser printers for ten years. But with the last update to OS 10.6.8 last summer, I've had problems with crashing when printing. My MacPro crashes when printing via ethernet prot with Xerox Phaser 6360DN or when the printer warms up. Worked fine with OS 10.6.7. Internet postings suggest this is a common problem for all Mac users with Xerox Phaser printers. Apple put out an update to 10.6.8 to address the problem. I downloaded it but it did not solve the problem. Have tried all the Xerox drivers along with Apple drivers. Can't solve the problem. Xerox says it's an Apple problem. Does anyone KNOW how to solve the problem?

sorry, just saw that i was accidently in the snow leopard section....i reposted under the correct section. here's the link.
http://discussions.apple.com/message.jspa?messageID=12340796#12340796
sorry for the inconvenience, i was looking at other posts using search and didn't realize that i was reading the 10.6 board.
thanks again!!
Message was edited by: Elisabeth Hogrefe

Anyone else killed all Print functionality in 10.4.8?

Installed a new HP Laserjet 4250 in a lab full of various Macs running 10.4.8. Used bonjour to auto setup on all of them and it works fine on all but two. On those two computers (one an iBook and the other a Powerbook) the Print button in the print dialog is now dead. It looks normal but is unclickable. Same goes for the Preview button. Absolutley nothing happens, and the scary part is this doesn't just apply to the new printer it does this when trying to print to all previously installed printers and all newly created printers!
Various usual troubleshooting steps, throwing out prefs, deleting and re-creating printers, (both with the 4250 ppd and the generic ppd) up to and including a full printing system reset, make no difference. The Print button is dead... Long live the Print button!
The workaround is to choose a Preset from the preset menu. When the dialog opens it says "Standard" but it seems the "Standard" preset has not actually been applied, now it must be chosen to be activated. Doesn't matter what preset you choose, you just have to choose something and the buttons will become active again. Not difficult but annoying.
Has anyone else run into this? Does anyone know how to reset the Preset? I've thrown out all the prefs files I can find.
Thanks.
Too many to choose from... Mac OS X (10.4.8)
Too Macs many to choose from... Mac OS X (10.4.8)

I think you left out some details-
The Photosmart 3310 is a USB printer, so to make it a network printer you are sharing it? From a Mac?
I solved the problem, following the tips of greg sahil (thanks a lot!).
After Reset Printing System Print Button is alive again.
Here are some generic troubleshooting steps to try:
Repair permissions (Disk Utility).
Delete Print Prefs - search for (File>Find) files that start with com.apple.print and delete them all and reboot.
Reset Printing System (new in Tiger) - In Printer Setup, click this menu item found just above Quit Printer Setup.
If there is a downloadable Combination Updater from Apple, use it to re-Update OS X.
Try Printer Setup Repair from www.fixamac.net.
Use a Disk Utility like Disk Warrior to repair the HD, or start from the Install DVD to use Disk Utility to repair the hard drive.

Xerox Phase 6280DN printing does not work anymore over wifi network help

Hello
I am having recurrent printing problems within a WIFI home office network. After power-cuts (which occur frequently here) I can not print anymore from any computer in the WIFI network on a Xerox Phaser 6280 DN.
The printer is seen in the printer list but after clicking print in the printer queue it says "looking for printer" and /or "printing". When I connect the printer directly to a Macbook Pro it will print. Today I have downloaded the latest version of the printer driver of beginning this year from the Xerox support site. However now I can not add the printer to the printer list because it does not show up as an option! I restarted the laptop but this does not help. I have also restarted the airport express and airport base station but no luck. I did so by unplugging and replugging.
The Phaser is connected to an Airport express which talks to an Airport base-station. OSX is 10.6.3. Thanks for any help it is driving me mad.
Helmuth van Es

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Xerox Phaser 3400 PS & Mac OS.10.3.9

I bought my Xerox Phaser 3400 PS late 2002 (Printer Firmware Version: 1.04 01-21-2002) and I've used it with sucsess running Mac OS 9.2.2 on my Power Mac G4 with 768mb RAM installed.
As allways before, the units are connected via a 3C16793-ME OfficeConnect Switch 5 Ethernet-switcher.
I'm now running 10.3.9 and cannot make the Mac and the printer comuticate propperly. New drivers, XeroxPPD_Installerv1.7.1.dmg, has been downloaded and installed.
On the Xerox configuration I'm using AppleTalk and the TCP/IP is set to Static (and I've also tryed DHCP).
I've talked to both Apple Support and Xerox Support and we've used A LOT of time trying to solve the problems.
1) In SAFARI I type the printers IP adress 10.0.0.45 and I'm able to see and print out a configuration page.
2) Also I'm able to print out from Apple's web-site (SAFARI).
3) But if I try to print from MAIL, I get about 60 blank pages...
4) I can print from TEXTEDIT and WORD if the text to be printed just say «Print test», but it fails to print if I try to print out a page filled with words. In these situations I will need to restart the printer. Somtimes WORD even turns off the «Ready light» on the printer...
I've also tryed to make the Phaser print by using USB; but with same bad luck. Also; I have tryed to connect direct, not via the hub...
Has anyone out there a solutions to the problems?
Power Mac G4 Mac OS X (10.3.9) Xerox Phaser 3400 PS

No, the router is connected by ordinary ethernet cables, not wireless.
Here is the atlookup:
Last login: Sun May 14 20:18:13 on console
Welcome to Darwin!
Tore-Magnus-Petterssons-maskin:~ toremagnuspettersson$ atlookup
Found 5 entries in zone *
0100.01.80 Phaser 3400:LaserWriter
ff2b.9d.80 Tore Magnus Petterssons maskin:Darwin
ff2b.9d.81 Tore Magnus Petterssons maskin:AFPServer
ff47.16.80 Tore Magnus Petterssons maskin:Darwin
ff47.16.81 Tore Magnus Petterssons maskin:AFPServer
Tore-Magnus-Petterssons-maskin:~ toremagnuspettersson$
Power Mac G4 Mac OS X (10.3.9) Xerox Phaser 3400 PS

Xerox Phaser 7800 Printer Status issue

I have a Xerox Phaser 7800 printer printing to a Windows 2008 Server R2 print server. While printing to the server the Xerox printer setup will continue to insert print jobs into the queue that say "Printer Status". The "Printer Status", print jobs can be deleted without effecting the final printing. They will also timeout if you just leave them in the queue. From what we can tell, these "Printer Status" jobs are asking for status info before sending the print job (is paper loaded, toner leverls OK, etc...) Why they need this info... I don't know. When the Xerox printer setup is printing directly to the printer, the printer responds approperiatley and everything is fine.
Since we operate in a public printing environement (University) we need to be able to control access to the printer via a printer server.
Xerox's official stance on this is that they do not support printing from Mac OS X to a Windows print server. It is an unsupported configuration. This seems to be a commone stance for printier manufactures. We have a Ricoh printer with similar issues.
On the Ricoh printer we were able to locate the section of the PPD code that makes the similar request of printer status and comment out those lines so the request is no longer sent. I'm having a little more trouble with the Xerox PPD in locating the lines of code to comment out.
If anyone has experience editing PPDs you help would be greatly appreciated!
If anyone has influence at Xerox, help them understand their mistake and to at the very least change the PPD to allow the "Printer Status" requests to be suppressed as part of the printer setup.
Karl Owens
Technology Services Coordinator
University of Oregon
School of Architecture & Allied Arts

Same issue here with Adobe Reader XI 11.0.06. It will NOT collate whatsoever, regardless of the settings on the Print Dialog or the Printer Properties. It works with all other apps. Using HP Postscript drivers that come with Windows 7 SP1.

Photoshop CS5: error when printing to Xerox Phaser 7750

Mac 10.6.5
I get the following error when I print directly to my Xerox Phaser 7750 from Photoshop CS5:
"Error: /Library/Printers/Xerox/Filters/pstophaserps failed"
All the other CS5 apps (plus Photoshop CS4) have no trouble printing.
Thanks in advance for any assistance.

Something doesn't add up since PS CS4 works ok. What's different about CS5? 64bit?
My guess would be that Photoshop is the only app you use that prints PostScript through the Cocoa drivers, and thus the only one hitting that particular part of the driver software.
>

Xerox Phaser 8860 on Network-How to turn off popup print job confirmations?

I recently upgraded to OS 10.6.4 and as expected I needed to reinstall the drivers for a few peripherals. One of which was the Xerox Phaser 8860 which is on the network. Everything works, but now after each print job prints out a window pops up in the center of the screen notifying me that ::Job### has printed on Xerox Phaser 8860::. It causes no serious problems, but it does knock me out of what ever program I am using. Which can get extremely annoying when I'm drawing and I repeatedly get halted mid (pen/brush) stroke. It stays up on the screen for about a minute and a few times it has remained up. There is an option to close, it simply gets really annoying after the 30th time. Common sense would suggest to not draw while a file is on it's way to the printer, but my work day is a constant flow of drawing, printing, color tests and editing. It's not practical or good for deadlines to stop drawing to wait for a print job to come out and the pop up window to go away.
I tested printing from the other computers, which are PC's using various versions of windows and they all come up with the same pop up window (though theirs come up at the bottom right of the screen). They do not receive confirmation windows from the other printers not on the network.
This suggested to me that this was a setting with the Xerox software. However, I spoke to the technical support for Xerox and they said that the pop up window had nothing to do with their software and claim that it had to be generated by the Mac OS 10.6.4.
I am regularly printing from the following programs:
Photoshop, InDesign, Illustrator, Adobe Acrobat, Word, and Excel. The pop out window has acquired while printing files from all of these programs. I doubt that has any relation but I thought I'd add it, just in case.
I would very much like to know how to turn this confirmation notification off in OS 10.6.4. Or if anyone has an thoughts on what software could be the culprit.

In CWIS go to Properties > General > Printer Defaults and disable the Startup page As for garbage prints, That sounds like a PS error. And they are almost always due to improperly embedded fonts. Have all your users switch the following in their drivers (Picture is the global driver, but the regular driver will have the same option.) Essentially by default the printer uses its own locally stored fonts on the jobs, but when the fonts are misunderstood, or unknown it winds up printing wingdings.

Mac OS 10.6 Print Server slow performance to Xerox Phaser 3600

Hi,
I have a client who has numberous printers captured on a Mac OS X 10.6 Server with print services running which works fine with every printer except for a Xerox Phaser 3600 (small A4 mono postscript printer) in that print jobs sent to it via the print server take upto 5 minutes to printer. If the client computers print direct then it is fine and very speedy.
Below is some more detail and any help or suggestions with this would be greatly appreciates.
• Printer server is a MacMini running Mac OS X Server 10.6.8 v1.1
• Xerox 3600 printer is a small A4 mono postscript printer.
• Printing direct to printer is instant, via the print server can take up to 5 minutes.
• The print server has various other printers setup and they are not experiencing the same performance problem.
• The print server is using the LPD protocol but they have tried the IPP protocol and again it is slow.
• When they send a job to print it remains in the users local print monitor and the servers print monitor for up to 5 minutes.
• The Xerox printer is running the latest firmware update.
• The print server is using a Xerox downloaded driver as opposed to one of Apple OS shipped drivers.
• Checked Xerox compatibility list and this printer is fully supported in 32bit and 64bit applications.
• Restarted printer.
• Test jobs have been small TextEdit plain text tests.
Thanks in advance
Anton

Try this:
https://discussions.apple.com/message/15518965#15518965

Need help connecting a windows network printer to my Mac (Xerox Phaser 3600) over a windows home network

Need help connecting a windows network printer to my Mac (Xerox Phaser 3600) over a windows home network.
My Mac runs lion and the windows desktop runs Windows XP
I have tried for a few hours or so to connect my mac to this printer over a home network.
For your information it does work when connected directly to my mac using a USB Cable.
If there is no soultion could I have help getting the drivers for a Dell All-in-One Photo 926

In most cases you can connect to the Windows shared printer from the Mac. But there is a dependence on the Mac driver being compatible. For many consumer inkjets, the vendor created driver cannot be used for this type of connection so you need to look at alternative drivers, such as Gutenprint or PrintFab. If you can tell us which brand and model of printer you have shared from Windows then we can answer your question with the preferred procedure on the Mac.

Xerox Phaser 7300dn will not print tabloid

I have a user with an 20" iMac running 10.6.4 and Adobe CS4. In that office they have a Xerox Phaser 7300dn color laser printer. The user cannot print to tabloid paper. Everything prints on 8.5x11 paper regardless of settings. Happens in Illustrator, Photoshop, whatever. There are two older white iMacs on that same printer that are running 10.5.x, and they have no problems printing to tabloid on that same printer. I've uninstalled and reinstalled the latest drivers from Xerox. I've updated the firmware on the printer. All the options show up in the print dialog boxes. This has to be an issue with 10.6 since the other Macs running 10.5 and a PC running Windows XP don't have this problem. Anybody else experience this issue? Any fixes? I'm getting desperate.
Thanks.

I used to be able to collate just fine on my Laserjet 5000, but no longer. I, too, found that it made no difference whether I checked the box or not. Is this still another bug in 9.4.5? And yes, it is highly irritating.
David

Can't print over USB to Xerox Phaser 3450 using 10.4.9

I am using Mac OS Tiger 10.4.9 and have a Xerox Phaser 3450 printer connected to my Quicksilver G4 via USB.
When I try and print the job spools and the printer whirrs to life, the panel on the printer changes from Ready to saying Printing PS3, then the job ends. Nothing actually gets printed, the little print centre dialog that pops up in the Dock shows the job go from the queue to the completed jobs tab.
Any ideas?

. . .Entering the thread in midstream--
What printer driver are you trying to use? I scoured the Xerox site for information on this printer. The manual indicates that it can use either PostScript or PCL6 as a printer language.
For PostScript, Xerox has PPDs for CUPS under the Unix drivers. These are in the form of a tarball. You can install the by using using a Control-click on the file and selecting to open with the BOMArchiveHelper or by using the Terminal. If using the Terminal, you can install the files directly by using the command --
<pre style="font-family: 'Monaco', 'Courier New', Courier, monospace; overflow:auto; color: #000; background: #DDD; padding: 0.2em; font-size: 10px; width:400px">tar -C /Library/Printers/PPDs/Contents/Resources/en.lproj <pathToYourDownloadedFile></pre>
You could also try the Generic PCL6 driver that comes with the Gutenprint/Gimp-Print drivers which are probably already on your computer.
These drivers may not give you all the capabilities that you would have if Xerox updated their USB plug-in, but they should allow you to print. I see nothing in the literature that suggests that you cannot use the PostScript via USB. That is the default/stock interface for the printer.
Matt
Mac Mini G4; B&W G3/300

Xerox Phaser / IMac -Printer -Problem

Printing on my Xerox Phaser 8550 only works for ONE document. The second document always comes out as nonsense. Drivers are up to date, only solution is restarting the mac... Any ideas ?? Whenever I do this under Parallels there is no problem......

The latest Mountain Lion driver support begins with the Phaser 6130N. Tough break on the Phaser 6100.
Xerox has a page with links by operating system to PDF files containing all US Xerox printers compatible with the specific OS. There is a Mountain Lion link there.
If instead, you are wondering what supported non-Xerox printer to buy, look at the manufacturer specific driver updates on apple/support/downloads. Click the name of the driver update, rather than download it. You will see a link to a kb article that lists all currently supported printer models. For that manufacturer and other vendors.

Xerox Phaser 3200 MFP Printer

Hi All,
I am trying to hook up the above printer to my MBP Early 2011 without any success, when I try to print anything the printer just keeps spewing out paper with random numbers and letters. Hope somebody out there can assist all help much appreciated.
Buchlyvie

Hi Kappy,
Thanks for reply and advice. I did all the things you suggest below and STILL get the same problem: I used Printer Setup Repair and "Reset the Printing System". Then I did a reinstall of the Xerox Phaser driver. After that I launched printer setup utility and STILL with USB selected it shows the Phaser Driver as "Driver not installed"---even though I just installed the driver!
How frustrating
Why can't Xerox and Apple make better, more reliable printer drivers that are reliable and easy to install? I just want to print...not become a part-time computer engineer to simply get my Mac to print to my printer. Aaaaaaarrrrrgh! What a massive bummer
Steve

Xerox Phaser 6100 printer in Mountain Lion?

My migration from old hardware and OS 10.4 is almost complete but I have found no way to drive my Xerox Phaser 6100 printer. Xerox recently (belatedly!) released a long list of Mountain Lion compatible drivers which were included in the latest system update. However, although there were multiple Phaser 61XX drivers, 6100 was not one of them.
I really hate to scrap this useful machine. Any ideas?

The latest Mountain Lion driver support begins with the Phaser 6130N. Tough break on the Phaser 6100.
Xerox has a page with links by operating system to PDF files containing all US Xerox printers compatible with the specific OS. There is a Mountain Lion link there.
If instead, you are wondering what supported non-Xerox printer to buy, look at the manufacturer specific driver updates on apple/support/downloads. Click the name of the driver update, rather than download it. You will see a link to a kb article that lists all currently supported printer models. For that manufacturer and other vendors.

XEROX PHASER 5500 drivers kill all print services

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