Xerox Phaser 7800 Printer Status issue

I have a Xerox Phaser 7800 printer printing to a Windows 2008 Server R2 print server. While printing to the server the Xerox printer setup will continue to insert print jobs into the queue that say "Printer Status". The "Printer Status", print jobs can be deleted without effecting the final printing. They will also timeout if you just leave them in the queue. From what we can tell, these "Printer Status" jobs are asking for status info before sending the print job (is paper loaded, toner leverls OK, etc...) Why they need this info... I don't know. When the Xerox printer setup is printing directly to the printer, the printer responds approperiatley and everything is fine.
Since we operate in a public printing environement (University) we need to be able to control access to the printer via a printer server.
Xerox's official stance on this is that they do not support printing from Mac OS X to a Windows print server. It is an unsupported configuration. This seems to be a commone stance for printier manufactures. We have a Ricoh printer with similar issues.
On the Ricoh printer we were able to locate the section of the PPD code that makes the similar request of printer status and comment out those lines so the request is no longer sent. I'm having a little more trouble with the Xerox PPD in locating the lines of code to comment out.
If anyone has experience editing PPDs you help would be greatly appreciated!
If anyone has influence at Xerox, help them understand their mistake and to at the very least change the PPD to allow the "Printer Status" requests to be suppressed as part of the printer setup.
Karl Owens
Technology Services Coordinator
University of Oregon
School of Architecture & Allied Arts

Same issue here with Adobe Reader XI 11.0.06. It will NOT collate whatsoever, regardless of the settings on the Print Dialog or the Printer Properties. It works with all other apps. Using HP Postscript drivers that come with Windows 7 SP1.

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Hello
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This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Jack_Harich wrote:
It's not an acceptable solution. ...
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. . .Entering the thread in midstream--
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Hi there,
Please can somebody help?
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Ok,
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Issue w/ Queues in Server 10.5.5, Xerox 7760s: They print, but offset

A little background:
Currently we have a mix of 80 fully patched 10.4.11 and fully patched 10.5.5 clients printing directly to 4 identical Xerox Phaser 7760DXs via ipp. They work great. No problems with clients printing directly to the printer.
-BUT-
For reasons beyond the scope of this post, we MUST move the clients to use server queues (PaperCut).
Server is now a clean test server running fully patched 10.5.5 OS X Server with just print services running.
We set up 4 queues the usual way, and then set clients to print to the named queues via LPR, designate the correct driver/ppds on the client.
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the print outs are blown-up or offset really noticeably -
Say you set up Preview to
print a 7"X5" jpg to centered, on tabloid in landscape. Set the scale option to %100 (no scaling) and
it prints basically off center: up and to the left about 25% of the total page size- really off.
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http://www.macosxhints.com/article.php?story=20080925104227545&query=print%2Bque
and no, substituting the older pstop files did not correct the situation.
Ideas, input greatly appreciated.

A little background:
Currently we have a mix of 80 fully patched 10.4.11 and fully patched 10.5.5 clients printing directly to 4 identical Xerox Phaser 7760DXs via ipp. They work great. No problems with clients printing directly to the printer.
-BUT-
For reasons beyond the scope of this post, we MUST move the clients to use server queues (PaperCut).
Server is now a clean test server running fully patched 10.5.5 OS X Server with just print services running.
We set up 4 queues the usual way, and then set clients to print to the named queues via LPR, designate the correct driver/ppds on the client.
The clients CAN print, however, out of every app we try, from TextEdit to Illustrator CS3 -anything-
the print outs are blown-up or offset really noticeably -
Say you set up Preview to
print a 7"X5" jpg to centered, on tabloid in landscape. Set the scale option to %100 (no scaling) and
it prints basically off center: up and to the left about 25% of the total page size- really off.
Again, not app related, textedit does this with a single word of centered text, photoshop CS 3, BBEdit, Firefox, etc every print, all print out offset more or less to the same degree, no matter how one sets them up.
Same clients, setups, but printing to the printer directly, rather than by the queues, in all the same apps, you never have this issue.
We did look at this as far as the pstop file version and 10.5.5:
http://www.macosxhints.com/article.php?story=20080925104227545&query=print%2Bque
and no, substituting the older pstop files did not correct the situation.
Ideas, input greatly appreciated.

Xerox Phaser 7800 Printer Status issue

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