Xerox Workcentre Pro 2636

HELP! A guy at Xerox Central is blaming the Mac OS for our printing problems to a xerox copier.
I have not been able to print to a Workcentre Pro 2636 from any of our macs on 11 x 17 paper. the 8 1/2 x 11 paper works fine.
I called and emailed Xerox and they said its a mac problem and to contact Apple for more information on this.
Anyone know the answer?

Does the second paper size not show up as an option?
Is it an add-on hardware option - maybe you need to
tell OS X it's installed by going to Printer Setup,
highlighting the printer and doing show info >
Options (don't remember exact wording of the menu,
maybe configurable options?).
No, it shows up as an option, and it sends the job to the printer - but - the printer gives this error:
"The Job was deleted because the print image maximum has been exceeded for the user account."

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