Xfa.host.messageBox or app.alert not working some machines

Hi,
We've a PDF form with alert messages on a button click. We've written a function in a script object which is called on button click. This PDF is working fine on most of the machines but does not work few machines. On all machines, we have same adobe reader version (9.4.0). The machines with this problem have similar configuration as others (windows XP, no other adobe software installed etc.). When we look at the javascript console, it gives messages like the function is not available. What could be the issue here. I think if we reinstall/repair the adobe reader, probably it will resolve the issue. But before doing that we want to understand what exactly the problem could be. Has anybody seen this error before?
Thanks
Ram

That's odd...
Does that same happen with a blank template containing nothing but a button with a click event:
app.alert("click");

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