Xfer to CTIOS DID ext. Failing to Route to CTI RP

So I bet of an unusual call flow.
Agent 1 is logged into CTIOS normally and receives a call from the queue.
Agent 1 is then needing to transfer the call to a supervisor. To accomplish this they transfer the call to the supervisors DID extension which is their only extension assigned to them.
If the supervisor is not logged into CTIOS with their DID extension to CTIOS and RONA or busy. The call is forwarded to a CTI RP configured on their extension in CUCM which is transfered to a queue which other Supervisors are logged into and the call will be routed accordingly.
The part which is not working is if the supervisor is logged into CTIOS using their DID ext. RONA or busy call is then forwarded to the CTI route point leading to the supervisors queue. The caller will hear 'We are experiencing technical difficulties' and the call is dropped after 4 rings.
I understand this is a non-supported setup with Cisco to use your DID extension and not a second extension to log into CTIOS with. But my question is why does the call fail exactly? CUCM will not route any differently if you logged into CTIOS.

Hi,
well, in my opinion it is a bit complicated, indeed.
Did you check the basic stuff, like partitions, calling search spaces?
Also, can you please post a screenshot of the relevant part of your ICM script? Do you have any idea at which point it fails (I mean do you suspect a particular ICM script node)?
G.

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