Xfinity tv player disappeared on iPad but says still installed

I installed xfinity tv player on my iPad it worked fine for a couple of days the disappeared from my iPad. I can't reinstall it because it says it's installed, but I can't find it any where on my iPad? I have tried doing a search but it doesn't come up. Can any one help, xfinity couldn't help me.

Reboot your iPad and then see if it shows up on the iPad or see if you can download it again, if it did get deleted.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Another thing that you can check is Settings>General>Restrictions>Allowed Content>TV Shows. If you restrict content by age or ratings for TV Shows, it might be possible for the app to disappear from the iPad.
If nothing else works, connect the iPad to your computer's iTunes and see if you can locate the app on the iPad screens in the apps tab of the iTunes window. When you connect the iPad to your computer, launch iTunes, click on your iPad name under the devices heading in the left sidebar, click on the apps tab on the right, and look at all of your iPad screens in there.
If you can't see the sidebar, go to View>Show Sidebar from the iTunes menu.

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