Xfinity X1 - TV Sound Cuts In And Out When Connected to Surround Sound Receiver

I'm a fairly new Comcast Xfinint X1 TV and Internet subscriber. I am experiencing issues with TV sound cutting in and out. The sound cuts out for 2-3 seconds, all the time. The Onkyo surround sound receiver has been used without issue on a different cable TV platform so I know there is nothing wrong with the receiver. System set-up. Voice/data modem - Arris Interactive, LLC - tg862gCable Box - Make/Model - PA px001ancSurround Sound Receiver - Onkyo TX-NR609 HDMI cable run from cable box to Onkyo receiver. HDMI cable run from Onkyo receiver to TV. I have reset all equipment multiple times with no resolution. Any help would be greatly appreciated as it is very difficult when trying to watch TV.

I highly doubt your modem has anything to do with this because it doesn't have MoCA.However it sounds like you an original green power light Pace DVRs and they are well known to have audio dropout issues. I would replace that DVR with a different version.
Is this problem happening on a specific channel? CBS seems to be having issues lately. I am watching the CMA awards right now and I have heard the volume change a couple times but this is the only channel it is happening on which would suggest it is not Comcast's fault.
spv510erp wrote:
I'm a fairly new Comcast Xfinint X1 TV and Internet subscriber. I am experiencing issues with TV sound cutting in and out. The sound cuts out for 2-3 seconds, all the time. The Onkyo surround sound receiver has been used without issue on a different cable TV platform so I know there is nothing wrong with the receiver. System set-up. Voice/data modem - Arris Interactive, LLC - tg862gCable Box - Make/Model - PA px001ancSurround Sound Receiver - Onkyo TX-NR609 HDMI cable run from cable box to Onkyo receiver. HDMI cable run from Onkyo receiver to TV. I have reset all equipment multiple times with no resolution. Any help would be greatly appreciated as it is very difficult when trying to watch TV.

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Xfinity X1 - TV Sound Cuts In And Out When Connected to Surround Sound Receiver

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