XI / 11.5 version conflict?  (logon failed)

Our software runs Crystal XI (installed via merge modules) against an Access database.  Everything was fine until one of our customers installed the latest upgrade to their accounting software, which uses Crystal 11.5.  Now, every time the customer tries to launch a report from our software, they get a "logon failed" message.
Uninstalling and re-installing our software did not have any effect.  Is there some known conflict between XI and 11.5?  If so, is there any workaround?
Thanks,
Ron Moses
ConEst Software

Hi Ron,
You need to get your developer involved. If you are using the RDC ( craxdrt.dll ) then you can specify the version to load. The other guys need to do this also. If you can't verify then your only option is to install your software on another PC.
Posted after your reply. Can you check what accounting package they are using and if they also version their runtime?
Try using Modules, you can get it from our download page. Run their software and then yours and save the listing file. then you can compare your against your test system to see what the difference is.
CR does version checking so XI won't load XI R2 runtime. It's likely something the other guys installed with the database drivers or MDAC.
Thanks
Don
Edited by: Don Williams on Jan 5, 2010 8:55 AM

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    RFC connection information checked successfully.
    ERROR      2006-09-16 01:13:02 [iaxxrfcimp.cpp:450]
              CAbRfcImpl::openRfcConn
    FRF-00007  Unable to open RFC connection.
    ERROR      2006-09-16 01:13:02
              CJSlibModule::writeError_impl()
    FRF-00063  RFC logon failed with message: Failed: Connect to SAP  gateway failed
    Connect_PM  GWHOST=hostSAP, GWSERV=sapgw09, ASHOST=hostSAP, SYSNR=09
    LOCATION    CPIC (TCP/IP) on local host
    ERROR       partner not reached (host hostSAP, service 3309)
    TIME        Sat Sep 16 01:13:02 2006
    RELEASE     640
    COMPONENT   NI (network interface)
    VERSION     37
    RC          -10
    MODULE      nixxi_r_mt.cpp
    LINE        8528
    DETAIL      NiPConnect
    SYSTEM CALL connect
    ERRNO       146
    ERRNO TEXT  Connection refused
    COUNTER     4
    Thanks,
    Ram

    at the end of the database instance installation SAPInst is doing some RFCs to the CI.
    The logfile states that the gateway on host hostSAP with the systemnumber 09 is not reachable.
    Please check if you have started the central instance on this machine.
    peter

  • Logon failed error : connection is OK in Designer but error in CR and CMC

    Hi,
    BOXI 3.1 SP3 installed
    Crystal Report 2008 SP3 installed.
    Windows 2003 R2 SP2 64 bits
    The data source location is SQL Server 2005 SP3/Windows 2003 R2 SP2 64 bits
    I defined a connection (OLEDB secured) and a universe which uses this connection. I export the universe to make it available.
    In Designer, everything works fine: i can access the data.
    In CR 2008, when i create the connection within Database expoert, i access the universe, select the fields but there is an error message 'logon failed" when i validate the choice.
    I have also made a test with an ODBC driver with no success.
    I have checked ODBC and MDAC version.
    Important to note: from CR, i can define datasource with ODBC/OLEDB driver directly from the SQL Server.
    The rror message occurs when i access the universe to access the DB.
    I have also made a test by applying CR 2008 SP4 but with no success.
    Please someone help me ? give me some suggestions ?
    Thanks in advance.
    Regards,
    Marc

    Thanks to CA Technologies Suppport !
    The password was containing a '='.
    I have removed it from the password and now it works fine.

  • Logon failed. Detail [Database Vendor Code: 1005]

    The application make use of ODBC to connect to Oracle database
    The way the reports are produced in the current VB application is by using the following line of codes
    cryQueryReport.Connect = ObjAdoConnection.sADOconnectstr
    cryQueryReport..SQLQuery =  sSQL & sSortString
    along the way the application also passes String value to the formular fields defined in the reports by making use of the following line of code
    cryQueryReport.Formulas(iFormulanumber) = "TITLE_1 = '" & mrsReportItems("TITLE_1") & "'"
    Now the codes have been modified to the following to accommodate the upgrade
    If Report2 Then
        'open the report
          Set MyReport = CrystalReport2
      Else
          Set MyReport = CrystalReport1
      End If
    'Crystal Report2 includes fields from 9 different tables
    'Crystal Report1 includes fields from 10 different tables
    For i = 1 To MyReport.Database.Tables.Count
      With MyReport.Database.Tables(i)
            Set ConnectionInfo = .ConnectionProperties
            .DllName = "crdb_odbc.dll"
            ConnectionInfo.DeleteAll
            ConnectionInfo.Add "DSN", "DSN Name"
            ConnectionInfo.Add "User Id", "User ID"
            ConnectionInfo.Add "Password", "Password"
      End With
    Next i
    MyReport.SQLQueryString = sSQL & sSortString
    For intCounter = 1 To MyReport.FormulaFields.Count
        If MyReport.FormulaFields(intCounter).FormulaFieldName = "TITLE_1" Then
            MyReport.FormulaFields(intCounter).Text = mrsReportItems("TITLE_1")
        End If
    Next intCounter
    CrystalActiveXReportViewer1.ReportSource = MyReport
    CrystalActiveXReportViewer1.ViewReport
    The error message pops up that says Run-time Error '2147189176 (80047e48)'   Logon failed. Detail [Database Vendor Code: 1005]
    when Ok is clicked, another error message says Run-time Error '214191854 (800473d2)':  The remaining text does not appear to be part of the formula.
    Could anyone tell me what is wrong with the way the Logon information is coded?
    Thank you for your time

    This post is being handled through an open support incident with the Developer Support team.
    It appears to be an issue upgrading from an earlier version of Crystal Reports using the old crystl32.ocx to the RDC SDK in Visual Basic 6.0.
    Elaine
    Edited by: Elaine Dove on Jul 6, 2009 2:47 PM

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