XI 3.1 Vintela OpenDocument 404, yet kinit works

Hi there,
Intermittently, when I start tomcat for some reason it cannt find my SPN via Kerberos:
stdout.log:
SEVERE: Exception starting filter authFilter
com.wedgetail.idm.sso.ConfigException: Configured service principal name `BOSSOPROD/SVCACCOUNT.ME.LOCAL' could not be found [caused by: com.dstc.security.kerberos.KerberosError: Client not found in Kerberos database]
     at com.wedgetail.idm.sso.util.MemoryKeyTab.createKeyTab(MemoryKeyTab.java:103)
     at com.wedgetail.idm.sso.util.Util.getKeyTab(Util.java:137)
     at com.wedgetail.idm.sso.AbstractAuthenticator.initAuthenticator(AbstractAuthenticator.java:440)
This renders OpenDocument unoperational, and yields a 404 Not Found when we try to access it.
When I copy and paste the SPN from this log file or OpenDocument's web.xml and run it in kinit I get:
D:\Program Files\Business Objects\javasdk\bin>kinit BOSSOPROD/SVCACCOUNT.ME.LOCAL
Password for BOSSOPROD/SVCACCOUNT.ME.LOCAL@ ME.LOCAL:password
New ticket is stored in cache file C:\Users\user1\krb5cc_user1
I checked the SVCACCOUNT user account in AD and its User Logon Name is indeed BOSSOPROD/SVCACCOUNT.ME.LOCAL, and there is only one account.
Has anyone seen this before?
Thanks,
Allan

Adding in the pre-formated question text, sorry:
Description of Problem or Question: OpenDocument is not operational because Vintela is unable to find our SPN in Kerberos. kinit with with SPN works though.
Product\Version\Service Pack\Fixpack (if applicable): BusinessObjects Enterprise XI 3.1 v12.2.6.567
Relevant Environment Information (OS & version, java or .net & version, DB & version): Windows Server 2008, Java version packaged with BOE
Sporadic or Consistent (if applicable): Seems to be sporadic
What has already been tried (where have you searched for a solution to your question/problem): kinit works, there are no duplicate UPNs.
Steps to Reproduce (if applicable):
Thanks,
Allan

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