XI-Content for Solution Manager Service Desk

Hi Experts,
From an SAP course (SMO150) I am reading that XI-Content should be available for SAP web services. In particular I am interested in Solution Manager Service Desk content. (This course is on Solution Manager Service Desk).
However when I go to look at the SAP official location for XI content I cant find anything on Solution Manager.
For an overview of the XI content currently provided by SAP, see the SAP Developer Network (SDN) under https://www.sdn.sap.com/irj/sdn. In the navigation area, choose SOA Middleware ® Repository-Based Modeling and Design. On the Repository-Based Modeling and Design page, choose SOA Business Content.
Could anyone indicate where I can find Solution Manager Service Desk XI-Content? (if it exists).
Many thanks,
Brodo

Hi Just try
Check this link
Service Desk
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a281d7ea-0c01-0010-679d-b8c7fd120295
Go to http://service.sap.com/solutionmanager and click the following:
Media Libraray -> Technical papers -> Service Desk: Additional Information . may be helpful
Regards
Abhishek

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Hi Vishant,
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>
felix chabeli wrote:
> Does anyone have an idea where i can find the CRM 7.0 Content for Solution Manager?
>
> I tried looking under: Downloads - SAP Software Distribution Center as well as Release and Upgrade Info with no luck.
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>
Chong Chuan Ng wrote:
> How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
>
> Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
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Edited by: rupesh_modi12 on Dec 23, 2011 12:25 PM

Hi Jitu,
Thank you very much for sharing the links. However sad to say after succesful configuration still the issues mentioned below remains same :
1. Once the support team gets determined automaitcally based on component field 'Support Team' gets filled with a predeifined value which is obvious however furhter to that when i wish to change the 'Support Team' manually its grayed out i.e. i am not able to change it as it goes to non-edit mode. how to solve this issue?
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3. While creating organizational structure in /nppoma_crm . i have created organizational unit/Support team/support employees..now in support team determination e-mail notification goes to the determined supoport team (to bp for which e-mail id is entered) however it doesnt goes to the employees mapped under support team as members (pls note bp for each member is maintained along with the e-mail id)
4. I would like to know the method used for automatic sold-to-party determination as like support team determination & is it possible to reset the number range as while test plenty of messages got created e.g. 8000000584/8000000585/8000000586 to be reset to 8000000001 again so client can start from 8000000001.
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