XL Reporter is not responding

Hi all,
I know that there are many discussion topics about XL Reporter error, but none of them explained what I am experiencing.
SAP = B1 2007B PL15 Hotfix
Client = Windows XP SP2
When user starts B1, then click on Tools -> XL Reporter, nothing happened
These are the things that i have checked.
1. User is login to the PC with Administrator rights
2. Task Manager - SBOXLReport.exe is missing
3. In C:\Program Files\SAP\SAP Business One, i edited AddonsInstall.sbo and realise that there is a XL Reporter yet to be installed. But after I login to SAP b1, there are no installation activities happening
4. I have tried deleting temp files using %Temp% method
5. I have tried uninstalling all SAP client component, re-install SAP Client again, still no response
Please, any help is appreciated.
thanks in advance,
Taw Fey

Hi Gordon,
Thanks for getting back.
This issue only happen to one PC. The other PC are working fine.
Not sure if these are useful, but here are more information about this PC.
1. Its running on 1GB RAM
2. Its installed with Office 2003
3. Its Macro security level is set to Medium
4. It has "Trust all installed add-ins and templates" ticked in Excel 2003
5. It has "Trust access to Visual Basic Project" ticked in Excel 2003
6. It has COM Add-Ins configured in Excel 2003, and with "SAP Business One XL Reporter" ticked
thanks in advance again...
Taw Fey

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    w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Evaluation copy: 0 days left
    w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. See the report server log files for more information., CryptUnprotectData:
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       at Microsoft.ReportingServices.Diagnostics.DataProtectionLocal.LocalUnprotectData(String data, Boolean transitoryData)
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       --- End of inner exception stack trace ---

    Hi Vivek,
    In Reporting Services, values for LogonUser, LogonDomain, and LogonCred are created when the report server connection is configured to use a domain account. As to the error that “The encrypted value for the "LogonCred" configuration setting cannot be decrypted”,
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    To fix this issue, we can refer to the following steps:
    Log in to SQL Server Database Engine in SQL Server Management Studio.
    Under Security folder, give sufficient permissions for your domain account.
    Open your Reporting Services Configuration (go to Start -> All Programs -> Microsoft SQL Server 2005 -> Configuration Tools -> Reporting Services Configuration)
    Navigate to the Database Setup tab, select ‘Service Credentials’ as the Credentials Type, then type your domain account and password in there. Press Apply.
    Restart the Report Server services.
    Reference:
    http://social.msdn.microsoft.com/Forums/sqlserver/en-US/2d05b404-83aa-4fb2-bba6-52b587e890ec/sql-2005-rs-configuration-tool-encryption-key-error
    Hope this helps.
    Thanks,
    Katherine Xiong
    Katherine Xiong
    TechNet Community Support

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