XL reporter not being started from terminal user

Dear Experts,
The excel reporter add-on is not getting started from the terminal client. It says, "add-on connection timed out" and says displays another message, " an attempt was made to reference a token that does not exist."
Please share your ideas and oblilge.
Thanks.
Edited by: Darius Heydarian on Apr 2, 2008 2:52 PM

what version of .NET framework they're using?
Several useful information:
- The exel reporter can only work in .NET 1.1, so if the client has the .net 2.0, it doesn't mean that it will work. it's not backward compatible, and XLReporter must be in .NET 1.1, so the solution is in SAP NOTE no:918188. So refer to this note if .net is really the cause. then you have to download the file (very small around 1KB), and paste it in the ...\Program Files\Microsoft Office\OFFICE11 and replace the file
EXCEL.exe.config with the one you just downloaded (which has the same name but with small capital letter).
IMHO, the best practice is to keep the original file and put the "_" in front of it. so that you won't lose the original file.
-XLreporter do not work in Office 2007, so the client must use office 2003. This one I just heard around other SAP Consultant that involved with the problem, I didn't really get involved yet with this one
Hope this helps...
Regards,
Martin

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