XL-Reporter upgrade problem

Hi Dear;
I upgraded my sbo server from 2004 to 2005 SP1 PL23. it works properly
exception xl-reporter.
when it begin to install xl-reporter version 6.80.01.25 the following error message appears:
there is another version installed ... and the installation stop.
how can i uninstall the old xl-reporter add-on from the machine?
could you help me please
thank you Dear.

Hi Dany,
Try editing the AddOnsInstall.sbo file in the SBO program folder on that client. It's an XML file that stores which addons are installed on the local machine. If you remove the node that refers to XL Reporter and then log in to SBO, it should just try and install the new version without attempting an uninstall first (keep a backup of the file before you start )
Kind Regards,
Owen

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So here's the one pertaining to the time machine backups to my external LaCie drive:
Process:         LaCie Backup [8722]
Path:            /Applications/LaCie Backup.app/Contents/MacOS/LaCie Backup
Identifier:      com.LaCie.LaCieBackup
Version:         1.1.1 (1.1.1)
Code Type:       X86 (Native)
Parent Process: launchd [576]
Responsible:     LaCie Backup [8722]
User ID:         503
Date/Time:       2014-07-24 11:54:30.490 -0500
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 0F51A155-53D8-4CB0-2C88-08222B1BB6CA
Sleep/Wake UUID: 97433EC1-0B83-436F-96AE-1D6D59CD4F3E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000017160c20
VM Regions Near 0x17160c20:
    MALLOC_LARGE           000000000ae37000-000000000af37000 [ 1024K] rw-/rwx SM=PRV
-->
    __TEXT                 000000008fe89000-000000008febc000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc_msgSend() selector name: setCanCreateDirectories:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               0x933174b4 objc_msgSend + 36
1   com.apple.AppKit               0x973844bf _NSNavCreateChooseFolderDialog + 506
2   com.apple.NavigationServices   0x931e74ff NavCreateChooseFolderDialog + 84
3   com.LaCie.LaCieBackup         0x0000ddc4 0x1000 + 52676
4   com.LaCie.LaCieBackup         0x0001446b 0x1000 + 78955
5   com.LaCie.LaCieBackup         0x0002743a 0x1000 + 156730
6   com.LaCie.LaCieBackup         0x00063bfe 0x1000 + 404478
7   com.LaCie.LaCieBackup         0x0006617e 0x1000 + 414078
8   com.LaCie.LaCieBackup         0x0008d000 0x1000 + 573440
9   com.LaCie.LaCieBackup         0x00051ede 0x1000 + 331486
10 com.LaCie.LaCieBackup         0x0003f050 0x1000 + 254032
11 com.LaCie.LaCieBackup         0x000402a9 0x1000 + 258729
12 com.LaCie.LaCieBackup         0x00007ccb 0x1000 + 27851
13 com.LaCie.LaCieBackup         0x000e86b3 0x1000 + 947891
14 com.apple.HIToolbox           0x99d98d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
15 com.apple.HIToolbox           0x99bec34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
16 com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
17 com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
18 com.LaCie.LaCieBackup         0x00058850 0x1000 + 358480
19 com.apple.HIToolbox           0x99d98d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
20 com.apple.HIToolbox           0x99bec34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
21 com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
22 com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
23 com.apple.HIToolbox           0x99c1f962 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
24 com.apple.HIToolbox           0x99bec795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
25 com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
26 com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
27 com.LaCie.LaCieBackup         0x000e258d 0x1000 + 923021
28 com.LaCie.LaCieBackup         0x001321b6 0x1000 + 1249718
29 com.LaCie.LaCieBackup         0x00103e67 0x1000 + 1060455
30 com.LaCie.LaCieBackup         0x00103dce 0x1000 + 1060302
31 com.LaCie.LaCieBackup         0x0000b44d 0x1000 + 42061
32 com.LaCie.LaCieBackup         0x00001c7a 0x1000 + 3194
33 com.LaCie.LaCieBackup         0x00001b95 0x1000 + 2965
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x91149992 kevent64 + 10
1   libdispatch.dylib             0x932fd899 _dispatch_mgr_invoke + 238
2   libdispatch.dylib             0x932fd532 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib         0x911496f2 getdirentriesattr + 10
1   com.apple.CoreServices.CarbonCore 0x9af27e83 FSMount::getattrsbulk(void*, unsigned long, unsigned long*, unsigned long, unsigned long, FSAttributeInfo*, unsigned char*, unsigned char*) + 603
2   com.apple.CoreServices.CarbonCore 0x9ae47970 PBGetCatalogInfoBulkSync + 1064
3   com.apple.CoreServices.CarbonCore 0x9ae4750f FSGetCatalogInfoBulk + 60
4   com.LaCie.LaCieBackup         0x0000e978 0x1000 + 55672
5   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
6   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
7   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
8   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
9   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
10 com.LaCie.LaCieBackup         0x0000ec22 0x1000 + 56354
11 com.LaCie.LaCieBackup         0x0000a3c1 0x1000 + 37825
12 com.LaCie.LaCieBackup         0x000943e1 0x1000 + 603105
13 libsystem_pthread.dylib       0x98ae95fb _pthread_body + 144
14 libsystem_pthread.dylib       0x98ae9485 _pthread_start + 130
15 libsystem_pthread.dylib       0x98aeecf2 thread_start + 34
Thread 3:
0   libsystem_kernel.dylib         0x91149046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x98aeadcf _pthread_wqthread + 372
2   libsystem_pthread.dylib       0x98aeecce start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib         0x91149046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x98aeadcf _pthread_wqthread + 372
2   libsystem_pthread.dylib       0x98aeecce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0106f830 ebx: 0x973842d6 ecx: 0x975a8576 edx: 0x05c48155
edi: 0x000406c4 esi: 0x57e58955 ebp: 0xbfffe838 esp: 0xbfffe734
   ss: 0x00000023 efl: 0x00010206 eip: 0x933174b4   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x17160c20
Logical CPU:     2
Error Code:      0x00000004
Trap Number:     14
Binary Images:
    0x1000 -   0x42bfd7 +com.LaCie.LaCieBackup (1.1.1 - 1.1.1) /Applications/LaCie Backup.app/Contents/MacOS/LaCie Backup
0x38b5000 - 0x38c0ffa com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x8be8000 - 0x8c0dff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x8fe89000 - 0x8febb417 dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld
0x90034000 - 0x90298ff7 com.apple.CoreData (107 - 481.3) <8EB45FB9-CF78-36E1-919C-E976AE4C8146> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x90299000 - 0x9029bfff com.apple.securityhi (9.0 - 55005) <FD6FC95D-CBE2-329F-9ACB-AB3027CAAB6D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9029c000 - 0x9029fffe com.apple.LoginUICore (3.0 - 3.0) <6FE961A4-3C17-3004-B50B-FD78FDC28350> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x902cd000 - 0x902eaffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x90c12000 - 0x90c3aff7 libRIP.A.dylib (599.25.10.1) <D33121E4-3FA6-3CC3-A36F-1C173A335E7F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x91075000 - 0x91075fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91076000 - 0x91082ffc libkxld.dylib (2422.110.17) <FBC1725B-74D4-3DFC-954E-0628948C0781> /usr/lib/system/libkxld.dylib
0x91083000 - 0x91091fff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x91131000 - 0x9114eff4 libsystem_kernel.dylib (2422.110.17) <BCE753BB-9F18-30CB-87BC-D960721254C1> /usr/lib/system/libsystem_kernel.dylib
0x9114f000 - 0x91153ffa libGIF.dylib (1043) <276F48A6-766B-3D40-85C4-C9E8E6051DF7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x913c0000 - 0x916ebffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x916ec000 - 0x91717ff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x9172f000 - 0x9178bffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9178c000 - 0x91823ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x91a91000 - 0x91aadfff libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib
0x91aae000 - 0x91ac8ff7 com.apple.GenerationalStorage (2.0 - 160.3) <D39634C9-93BF-3C74-828B-4809EF895DA0> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x91ac9000 - 0x91af8ff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <1BD6205B-7C66-3B7B-AC8C-11BE34F7CF6B> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x91af9000 - 0x91b6cfff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x91b70000 - 0x91bb2fff libGLU.dylib (9.6.1) <0655104D-2F22-36CE-955B-52A533CA70D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x91bb3000 - 0x91ca7fff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x91cab000 - 0x91d35ff7 com.apple.CoreSymbolication (3.0.1 - 141.0.5) <A33D0598-8699-39AC-A1DD-37079F423269> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x91d36000 - 0x91da4ffb libType1Scaler.dylib (112.1) <8DF02425-1C46-3B86-9E02-71F8D13FF3B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x91da5000 - 0x91dd6ffb com.apple.GSS (4.0 - 2.0) <145B389F-AC1E-3817-835D-8EA263E96EA5> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x91e2b000 - 0x91e33fff libcopyfile.dylib (103.92.1) <9B62DDFE-FEFD-31CA-989F-9BE0AB606C49> /usr/lib/system/libcopyfile.dylib
0x9215c000 - 0x92174ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <184471C6-C810-3346-B7C7-D86E695D0FA1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x92175000 - 0x9253aff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9253b000 - 0x92544fff com.apple.DiskArbitration (2.6 - 2.6) <92F7575A-AA20-34D9-BB26-2CC8C3CCAFEB> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x92545000 - 0x9254fff0 libCGInterfaces.dylib (271) <F78617B0-10DD-3DB0-988A-2407D630519A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Resources/libCGInterfaces.dylib
0x92550000 - 0x925e1fff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9294f000 - 0x92953ffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x92cc4000 - 0x92cdfff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92ce0000 - 0x92d35fff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x92d36000 - 0x92d86fff com.apple.opencl (2.3.59 - 2.3.59) <9A8EF83B-78F9-3278-8812-5A0ECB09F8B7> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x92d87000 - 0x92d91fff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x92ea6000 - 0x92ea6ffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x92ea7000 - 0x92eb4fff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x92eb5000 - 0x92ebdff7 libCGCMS.A.dylib (599.25.10.1) <0F42B4AF-CAC2-3433-B33F-3AF2C4FFFEDA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x92ebe000 - 0x92f13ff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <CB06B746-9EB1-3972-A798-A139E15F5ACC> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x931b3000 - 0x931b9ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x931ba000 - 0x931f8ff7 com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x931f9000 - 0x931fdffc com.apple.IOSurface (91.1 - 91.1) <70637267-4D54-3EFF-A929-54FC0A8A907A> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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0x9aa06000 - 0x9aa2afff libJPEG.dylib (1043) <257BE460-DFB1-3398-8AC5-A2E50FBED794> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9aa2b000 - 0x9aa57ff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
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0x9ab73000 - 0x9ab74fff libremovefile.dylib (33) <ED35EA79-EB06-3B84-A6D4-B1A9D6B8648D> /usr/lib/system/libremovefile.dylib
0x9ab77000 - 0x9ab7aff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9abcd000 - 0x9ae3cff2 com.apple.security (7.0 - 55471.14.8) <8AF3BEF0-0EF9-32CD-A316-F9C6325E3491> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9ae3d000 - 0x9b13effb com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <02C72D54-E3D3-32B0-A081-E85A7038489D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x9b13f000 - 0x9b305ffb libicucore.A.dylib (511.34) <9588FA53-7801-3A44-8E5A-1365586A4918> /usr/lib/libicucore.A.dylib
0x9b325000 - 0x9b325ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <9515158F-3A33-39CF-AD5A-201C2B121F33> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9b326000 - 0x9b33aff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <06C2834A-91E9-3DCC-B7D0-9EAC592CE1C5> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9b45e000 - 0x9b467fff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9b468000 - 0x9b66afff com.apple.CoreFoundation (6.9 - 855.17) <E382BBB6-4F41-3959-ADC7-238BE49A2155> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9b66b000 - 0x9b66cffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9b66d000 - 0x9b671ffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9b672000 - 0x9b672fff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9b673000 - 0x9b68bff7 libsystem_malloc.dylib (23.10.1) <CB52555E-0F5B-31E3-A42A-FD4F930E2192> /usr/lib/system/libsystem_malloc.dylib
0x9b68c000 - 0x9b698ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
0x9b6a4000 - 0x9b787ff7 libcrypto.0.9.8.dylib (50) <B367D3A3-FC1F-326C-92EC-CAD81666524D> /usr/lib/libcrypto.0.9.8.dylib
0x9b7ef000 - 0x9b88bfff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9b88c000 - 0x9b902ff3 com.apple.securityfoundation (6.0 - 55122.3) <6E1412EF-2E22-3C9D-851C-9534903D926A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x9b903000 - 0x9b907fff libheimdal-asn1.dylib (323.92.1) <DD8BAEED-28AC-389E-9DC4-E32DA60CB05A> /usr/lib/libheimdal-asn1.dylib
0x9b908000 - 0x9b909fff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x9b93d000 - 0x9b97aff7 libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib
0x9b97b000 - 0x9b9a9ff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x9ba00000 - 0x9ba09fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x9ba0a000 - 0x9baa9ff7 libCoreStorage.dylib (380) <78F0E11F-D040-31DD-BD5E-6AC0EC8FD0D4> /usr/lib/libCoreStorage.dylib
0x9baaa000 - 0x9baceff3 libc++abi.dylib (49.1) <43A04ACF-97A5-35ED-B454-6B5C0CF0F99D> /usr/lib/libc++abi.dylib
0x9bacf000 - 0x9bbaaff7 com.apple.LaunchServices (572.28 - 572.28) <2DEA5B87-80AC-3ACD-9F60-4BC61353B66E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x9bbab000 - 0x9bbabfff libodfde.dylib (20) <98FC02AE-C596-3ED5-80D1-C502FF6115ED> /usr/lib/libodfde.dylib
0x9bbac000 - 0x9bbb7ff6 com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9bbb8000 - 0x9bccaffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x9bccb000 - 0x9bfb5fd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9bfb6000 - 0x9bfc1fff libcsfde.dylib (380) <821ACD5D-E4BD-3626-B7AC-8EE2637268C3> /usr/lib/libcsfde.dylib
0x9c1b6000 - 0x9c1bffff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
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Calls made by this process:
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Calls made by all processes on this machine:
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VM Region Summary:
ReadOnly portion of Libraries: Total=142.9M resident=39.5M(28%) swapped_out_or_unallocated=103.4M(72%)
Writable regions: Total=107.7M written=9972K(9%) resident=13.7M(13%) swapped_out=428K(0%) unallocated=94.0M(87%)
REGION TYPE                      VIRTUAL
===========                      =======
ATS (font support)                 33.1M
ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
CG backing stores                  1212K
CG shared images                    212K
Kernel Alloc Once                     4K
MALLOC                             47.4M
MALLOC (admin)                       48K
Memory Tag 242                       12K
Stack                              65.6M
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__DATA                             14.5M
__IMAGE                             528K
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===========                      =======
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System Profile:
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Thunderbolt Bus:

TS1702 I don't understand how the report a problem process works

I was advised by an app support team member that I need to report a problem on their app to get my money refunded. The purchase was an in-app purchase for an upgrade to MVP in the Mapmyride app.The mapmyride support said that thre is a bug in their app tha will not allow such in-app upgrade. I went to my itunes account and picked the report a problem button and nothing happened. I expected it to go farther to ask me what the problem was and there was nothing. Is there more for me to do to get my money refunded for this purchase? my purchase was on 3/28 in the mapmyride app. Thankyou.

There are two ways in which drop zones are available in the Keynote title template. What Luis has shown you is the normal way in which a title placed over a clip shows you the original clip with the title text. That is called a Final Cut placeholder type of drop zone. Keynote also offers a drop zone to be used as a background choice instead of a gradient or solid as you see in Luis's post. This makes a very nice title effect as you can use any clip for that background. That is what I thought you were refering to when you you said drop zone. Keynote is one of the nicer titles we have available in FCP because of this feature. Glad you got it sorted out.

LR3 - LR5 upgrade problems

I've bought LR5 as an upgrade disk from Amazon. Previously I had LR3 installed on my MAC OSX 10.9.4. Installation from disc was reported ok. After inserting the serial number, the original LR3 serial number is found, but if I hit continue LR5 disappears without any further message. Next time I start LR5, it starts again with asking for the serial number ...

Thanks,
download of latest LR 5.5 worked!
Am 10.07.2014 um 20:34 schrieb kglad <[email protected]>:
LR3 -> LR5 upgrade problems
created by kglad in Downloading, Installing, Setting Up - View the full discussion
download the latest (lr 5.5) version (as of today), Adobe - Photoshop : For Macintosh : Adobe Photoshop 5.5 AltiVecCore and Multiprocessor Plug-in update for MacOS
and install.
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10.4.11 upgrade problems

im trying to upgrade from 10.4 to 10.4.11, everytime i do the software update it freezes half way through the download and i get the please shut down your computer on my screen, i have also tried the direct download and the same problem occurs..

Hi-
The System Restore can only be done if you have a complete backup (a clone) of your hard drive.
If you have a GeForce graphics card, there have been many reports of problems after this update.
If you downloaded the update, you can try to reapply the update. Simply run the update again.
If this fails to resolve the problem, and you do not have a clone to restore from, then you will need to Archive and Install from your OS 10.4 install disc.
http://docs.info.apple.com/article.html?artnum=301270

Dear Apple Support, Good day to you. This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1.. After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to resto

Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>

1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working?

HT5429 How long after you report a problem does it take for the fix to be picked up in maps?

How long after you report a problem does it take for the fix to be picked up in maps? The street I live on is misspelled. It's shown as one word, but it should be two words. Maps cannot find the address when it is spelled correctly, so I have it purposely misspelled it as one word in my contacts, which helps for the most part, however it still tries to place my home on an entirely different street all together. Fortunately this new random street is at least close to where I live. When I used to spell my street correctly with two words, maps would try to send me to the next town over. So it kind of works, as long as I misspell my street, and ignore the fact that it is showing where I live to be a couple of streets down from where I actually live. I live in Connecticut - not in the most populated of areas, but not in the middle of nowhere either. Amazingly enough Google Maps will correctly find my address whether it's spelled with one words or two words. Google Maps also shows my apartment complex, which Apple Maps does not. I really wish Apple would just do a quick pass of the area to fix these issues. I’ve reported the problem several times, months ago. How long will it take for there to be a fix? I keep trying to use the Apple ecosystem, but Google is clearly the better solution for me.

Apple does not do the GIS data for maps. That comes from 3rd party vendors like Tom Tom. I have read it takes some time to update map data. The only thing you can do is report it.
Not to belittle your complaint, but on my end it is Apple that is clearly better. When looking at my house in Google, the satellite photo is more than 4 years old, and the Apple one is much newer. I can tell because of the condition of my home and the neighbor's. They had an above ground pool which was removed 4 years ago and it shows on the Google Map. I had remodeling and roof work done to my home that started 3 years ago and Apple's satellite view showed this work done, which took over a year to complete. I live in the middle of a block in a rural town. Both Apple and Google split the block into 100 parts and put my home close to the beginning of the block instead of where it actually sits. I've reported it to both Google and Apple and no one has changed. Just one of those things. But, keep your chin up, it will get corrected eventually.

Interactive report performance problem over database link - Oracle Gateway

Hello all;
This is regarding a thread Interactive report performance problem over database link that was posted by Samo.
The issue that I am facing is when I use Oracle function like (apex_item.check_box) the query slow down by 45 seconds.
query like this: (due to sensitivity issue, I can not disclose real table name)
SELECT apex_item.checkbox(1,b.col3)
, a.col1
, a.col2
FROM table_one a
, table_two b
WHERE a.col3 = 12345
AND a.col4 = 100
AND b.col5 = a.col5
table_one and table_two are remote tables (non-oracle) which are connected using Oracle Gateway.
Now if I run above queries without apex_item.checkbox function the query return or response is less than a second but if I have apex_item.checkbox then the query run more than 30 seconds. I have resolved the issues by creating a collection but it’s not a good practice.
I would like to get ideas from people how to resolve or speed-up the query?
Any idea how to use sub-factoring for the above scenario? Or others method (creating view or materialized view are not an option).
Thank you.
Shaun S.

Hi Shaun
Okay, I have a million questions (could you tell me if both tables are from the same remote source, it looks like they're possibly not?), but let's just try some things first.
By now you should understand the idea of what I termed 'sub-factoring' in a previous post. This is to do with using the WITH blah AS (SELECT... syntax. Now in most circumstances this 'materialises' the results of the inner select statement. This means that we 'get' the results then do something with them afterwards. It's a handy trick when dealing with remote sites as sometimes you want the remote database to do the work. The reason that I ask you to use the MATERIALIZE hint for testing is just to force this, in 99.99% of cases this can be removed later. Using the WITH statement is also handled differently to inline view like SELECT * FROM (SELECT... but the same result can be mimicked with a NO_MERGE hint.
Looking at your case I would be interested to see what the explain plan and results would be for something like the following two statements (sorry - you're going have to check them, it's late!)
WITH a AS
(SELECT /*+ MATERIALIZE */ *
FROM table_one),
b AS
(SELECT /*+ MATERIALIZE */ *
FROM table_two),
sourceqry AS
(SELECT b.col3 x
       , a.col1 y
       , a.col2 z
FROM table_one a
    , table_two b
WHERE a.col3 = 12345
AND   a.col4 = 100
AND   b.col5 = a.col5)
SELECT apex_item.checkbox(1,x), y , z
FROM sourceqry
WITH a AS
(SELECT /*+ MATERIALIZE */ *
FROM table_one),
b AS
(SELECT /*+ MATERIALIZE */ *
FROM table_two)
SELECT apex_item.checkbox(1,x), y , z
FROM table_one a
    , table_two b
WHERE a.col3 = 12345
AND   a.col4 = 100
AND   b.col5 = a.col5If the remote tables are at the same site, then you should have the same results. If they aren't you should get the same results but different to the original query.
We aren't being told the real cardinality of the inners select here so the explain plan is distorted (this is normal for queries on remote and especially non-oracle sites). This hinders tuning normally but I don't think this is your problem at all. How many distinct values do you normally get of the column aliased 'x' and how many rows are normally returned in total? Also how are you testing response times, in APEX, SQL Developer, Toad SQLplus etc?
Sorry for all the questions but it helps to answer the question, if I can.
Cheers
Ben
http://www.munkyben.wordpress.com
Don't forget to mark replies helpful or correct ;)

XL-Reporter upgrade problem

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