Xml is not well formed and caller ID issues

XML is not well formed happens when i click on links from facebook mobile...links to youtube videos, or any other external links. This used to work before, just started happening out of nowhere.
Also, caller ID doesnt display names from contacts, just the number they are calling from...1-10 calls will show the contact name.
any information would be great, thank you!

Since you have a "BlackBerry Browser" I'm assuming you're on a BES?  Have you talked with your IT department?  Is the device locked when the caller ID doesn't work?  Do you have content protection enabled? 
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  • Getting the message: "XML code not well formed"

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    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
    --- End of inner exception stack trace ---
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    at java.lang.Thread.run(Thread.java:619)
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    at org.apache.axis.encoding.SerializationContext.serializeActual(SerializationContext.java:1 504)
    at org.apache.axis.encoding.SerializationContext.serialize(SerializationContext.java:980)
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    at org.apache.axis.encoding.SerializationContext.serializeActual(SerializationContext.java:1 504)
    at java.lang.Thread.run(Thread.java:619)
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    at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
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