Xp does not identify my Zen Microph

First sorry if i have bad english im good at swedish . the problem i have is that when i connect my mp3 (zen Microphoto) to my computer it comes up a little box (MTP Media PLayer ) there you have some options . like synkromise media files to mp3 and orginase and on n on . but the thing is when im trying to synchronize it says cant identify your device. and when im trying to orginase file or open the zen microphoto explorer it says connect your device. and even when i trying to install the ZenMicroPhotoP4S_PCFW_LB__20_0 it says connect your device. and sometimes when i start the mp3 it says re-building liberary . I need your help i dont know what to do to make it work . can you help me please?

bro it didnt Help ): im mad

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