Xp doesn't shut down, profile storage message
Hi, I'm trying to solve this for quite a while...hope I will find an answer here.
(I'm from Japan. Sorry if I'm using any strange English)
I have installed Firefox ver22.0 on my XP professional PC, using option "-ms".
Then I rebooted the computer and when I tried to shutdown, I got the message "profile storage".
It says something like "Listing up profile directories..."
I searched a while and found out it's not usual profile storage error with red X.
(Maybe it's even not an error message...?)
It shows up every time I try to shut down and the profile storage seems to have enough free space!
There is warning in the eventlog, with event-ID 1073.
And I'm using this computer in my office, so it's pretty customized(Group Policy, Profile Storage, etc).
My questions are:
How can I stop the message from showing up?
Does Firefox have anything to do with this?
Thanks in advance.
javie9706
こんにちは
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これを実行したら、保存したスクリーン ショット ファイルに添付しますあなたのフォーラムのポストをクリックして、' '参照' '' あなたの返信の投稿 ' ボックスの下のボタン。これは、問題を視覚化するのに役立ちます。
ありがとう！
カーティス
Please note this was translated online so it may not be totally accurate Japanese
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10 ??? (avguard-ondemand-mgmt + 16608)
10 sleep + 42 (libsystem_c.dylib)
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0x7fff8d611000 - 0x7fff8d69aff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff91b8f000 - 0x7fff91babff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib
0x7fff92b48000 - 0x7fff92b4bff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
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UID: 0
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Importance: Donating
Thread 0x17b8d DispatchQueue 1 priority 31 cpu time 0.001s
3 start + 1 (libdyld.dylib)
1 ??? (avguard.bin + 11723)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
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*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
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*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11728)
1 ??? (avguard.bin + 44647)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
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*1 poll_nocancel + 802 (mach_kernel)
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*1 thread_block_reason + 204 (mach_kernel)
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*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11867)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
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*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
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*1 machine_switch_context + 354 (mach_kernel)
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0x105f08000 - 0x10620aff7 avguard.bin (0) <01F00114-EE38-3CF4-970C-6C51913B38D0> /Applications/Avira.app/Contents/guard/avguard.bin
0x7fff91b8f000 - 0x7fff91babff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib
0x7fff92b48000 - 0x7fff92b4bff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
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Thread 0x17baf DispatchQueue 1 priority 31 cpu time 0.123s
38 start + 1 (libdyld.dylib)
30 ??? (avguard.bin + 14865)
30 sleep + 42 (libsystem_c.dylib)
30 __semwait_signal + 10 (libsystem_kernel.dylib)
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2 __semwait_signal + 10 (libsystem_kernel.dylib)
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1 AVSIGN_IsNotModifiedAviraFileA + 61 (avguard.bin)
1 IsAVSignSigned + 1263 (avguard.bin)
1 ComputeSignature + 342 (avguard.bin)
1 sha256 + 129 (avguard.bin)
1 sha256_update + 130 (avguard.bin)
1 sha256_transf + 471 (avguard.bin)
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1 ??? (avguard.bin + 25551)
1 ??? (avguard.bin + 478221)
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1 ??? (avguard.bin + 479982)
1 ???
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1 ???
1 ???
1 ???
1 ???
1 ???
1 ???
1 ???
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1 ???
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1 ??? (avguard.bin + 11584)
1 ??? (avguard.bin + 44647)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
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*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
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*1 thread_block_reason + 204 (mach_kernel)
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*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11723)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
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1 ??? (avguard.bin + 44647)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11867)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
Binary Images:
0x10258b000 - 0x10288dff7 avguard.bin (0) <01F00114-EE38-3CF4-970C-6C51913B38D0> /Applications/Avira.app/Contents/guard/avguard.bin
0x7fff8d611000 - 0x7fff8d69aff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff91b8f000 - 0x7fff91babff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib
0x7fff92b48000 - 0x7fff92b4bff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
*0xffffff8000200000 - 0xffffff80007a864a mach_kernel (2422.110.17) <BBFADD17-672B-35A2-9B7F-E4B12213E4B8> /mach_kernel
Process: avguard.bin
Path: /Applications/Avira.app/Contents/guard/avguard.bin
Architecture: x86_64
Parent: avwatchdox.bin
Responsible: avwatchdox.bin
UID: 0
Task size: 1662 pages (+6235)
CPU Time: 0.140s
Importance: Donating
Thread 0x17bb6 DispatchQueue 1 priority 31 cpu time 0.140s
6 start + 1 (libdyld.dylib)
1 ??? (avguard.bin + 10114)
1 ??? (avguard.bin + 567166)
1 AVSIGN_IsNotModifiedAviraFileA + 61 (avguard.bin)
1 IsAVSignSigned + 1263 (avguard.bin)
1 ComputeSignature + 342 (avguard.bin)
1 sha256 + 129 (avguard.bin)
1 sha256_update + 130 (avguard.bin)
1 sha256_transf + 454 (avguard.bin)
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1 ??? (avguard.bin + 12689)
1 ??? (avguard.bin + 25551)
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1 ??? (avguard.bin + 44647)
1 ??? (avguard.bin + 35160)
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*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11723)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11728)
1 ??? (avguard.bin + 44647)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
1 ??? (avguard.bin + 11867)
1 ??? (avguard.bin + 35160)
1 poll + 10 (libsystem_kernel.dylib)
*1 hndl_unix_scall64 + 22 (mach_kernel)
*1 unix_syscall64 + 499 (mach_kernel)
*1 poll_nocancel + 802 (mach_kernel)
*1 kqueue_scan + 367 (mach_kernel)
*1 thread_block_reason + 204 (mach_kernel)
*1 ??? (mach_kernel + 223579)
*1 machine_switch_context + 354 (mach_kernel)
Binary Images:
0x10eb83000 - 0x10ee85ff7 avguard.bin (0) <01F00114-EE38-3CF4-970C-6C51913B38D0> /Applications/Avira.app/Contents/guard/avguard.bin
0x7fff91b8f000 - 0x7fff91babff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib
0x7fff92b48000 - 0x7fff92b4bff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
*0xffffff8000200000 - 0xffffff80007a864a mach_kernel (2422.110.17) <BBFADD17-672B-35A2-9B7F-E4B12213E4B8> /mach_kernel
Process: avlogwriter
Path: /Applications/Avira.app/Contents/MacOS/avlogwriter
Architecture: x86_64
Parent: avwatchdox.bin
Responsible: avwatchdox.bin
UID: -2
Task size: 819 pages (-3)
CPU Time: 0.001s
Importance: Donating
IO Policy: Standard
Thread 0x6c5 DispatchQueue 1 priority 31
101 start + 1 (libdyld.dylib)
101 main + 3271 (avlogwriter)
101 __select + 10 (libsystem_kernel.dylib)
*101 ??? (mach_kernel + 4079664)
Thread 0x6c7 priority 31
101 thread_start + 13 (libsystem_pthread.dylib)
101 pthreadstart + 137 (libsystem_pthread.dylib)
101 pthreadbody + 138 (libsystem_pthread.dylib)
101 thread_proxy + 130 (avlogwriter)
101 SignalThread::operator()() + 41 (avlogwriter)
101 __sigwait + 10 (libsystem_kernel.dylib)
*101 hndl_unix_scall64 + 22 (mach_kernel)
*101 unix_syscall64 + 499 (mach_kernel)
*101 __sigwait_nocancel + 480 (mach_kernel)
*101 msleep + 114 (mach_kernel)
*101 ??? (mach_kernel + 4078613)
*101 lck_mtx_sleep + 78 (mach_kernel)
*101 thread_block_reason + 204 (mach_kernel)
*101 ??? (mach_kernel + 223579)
*101 machine_switch_context + 354 (mach_kernel)
Thread 0x6c8 priority 31 cpu time 0.001s
101 thread_start + 13 (libsystem_pthread.dylib)
101 pthreadstart + 137 (libsystem_pthread.dylib)
101 pthreadbody + 138 (libsystem_pthread.dylib)
101 thread_proxy + 130 (avlogwriter)
101 boost::detail::thread_data::run() + 16 (avlogwriter)
101 Consumer::operator()() + 177 (avlogwriter)
101 boost::this_thread::sleep(boost::posix_time::ptime const&) + 671 (avlogwriter)
101 boost::this_thread::hiden::sleep_until(timespec const&) + 94 (avlogwriter)
101 boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, timespec const&) + 76 (avlogwriter)
101 __psynch_cvwait + 10 (libsystem_kernel.dylib)
*101 psynch_cvcontinue + 0 (pthread)
Thread 0x152f0 priority 31
15 thread_start + 13 (libsystem_pthread.dylib)
15 pthreadstart + 137 (libsystem_pthread.dylib)
15 pthreadbody + 138 (libsystem_pthread.dylib)
15 thread_proxy + 130 (avlogwriter)
15 __recvfrom + 10 (libsystem_kernel.dylib)
*15 hndl_unix_scall64 + 22 (mach_kernel)
*15 unix_syscall64 + 499 (mach_kernel)
*15 recvfrom_nocancel + 224 (mach_kernel)
*15 ??? (mach_kernel + 4336078)
*15 soreceive + 2306 (mach_kernel)
*15 sbwait + 297 (mach_kernel)
*15 msleep + 114 (mach_kernel)
*15 ??? (mach_kernel + 4078613)
*15 lck_mtx_sleep + 78 (mach_kernel)
*15 thread_block_reason + 204 (mach_kernel)
*15 ??? (mach_kernel + 223579)
*15 machine_switch_context + 354 (mach_kernel)
Binary Images:
0x100e06000 - 0x100f75fef avlogwriter (0) <B25257D4-F9CE-3BF5-8B36-88FA05194557> /Applications/Avira.app/Contents/MacOS/avlogwriter
0x7fff89cde000 - 0x7fff89ce5ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff91b8f000 - 0x7fff91babff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib
0x7fff92b48000 - 0x7fff92b4bff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
*0xffffff7f80b4c000 - 0xffffff7f80b53fff com.apple.kec.pthread 1.0 (1) <882075E6-12C4-3225-8750-928715183739> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff8000200000 - 0xffffff80007a864a mach_kernel (2422.110.17) <BBFADD17-672B-35A2-9B7F-E4B12213E4B8> /mach_kernel
Process: avqmd
Path: /Applications/Avira.app/Contents/MacOS/avqmd
Architecture: x86_64
Parent: avwatchdox.bin
Responsible: avwatchdox.bin
UID: 333
Task size: 3406 pages
Importance: Donating
IO Policy: Standard
Thread 0x6e6 DispatchQueue 1 priority 31
101 start + 1 (libdyld.dylib)
101 main + 3560 (avqmd)
101 __semwait_signal + 10 (libsystem_kernel.dylib)
*101 semaphore_wait_continue + 0 (mach_kernel)
Thread 0x6ef priority 31
101 thread_start + 13 (libsystem_pthread.dylib)
101 pthreadstart + 137 (libsystem_pthread.dylib)
101 pthreadbody + 138 (libsystem_pthread.dylib)
101 ??? (avqmd + 6870)
101 __sigwait + 10 (libsystem_kernel.dylib)
*101 hndl_unix_scall64 + 22 (mach_kernel)
*101 unix_syscall64 + 499 (mach_kernel)
*101 __sigwait_nocancel + 480 (mach_kernel)
*101 msleep + 114 (mach_kernel)
*101 ??? (mach_kernel + 4078613)
*101 lck_mtx_sleep + 78 (mach_kernel)
*101 thread_block_reason + 204 (mach_kernel)
*101 ??? (mach_kernel + 223579)
*101 machine_switch_context + 354 (mach_kernel)
Thread 0x6f0 priority 31
101 thread_start + 13 (libsystem_pthread.dylib)
101 pthreadstart + 137 (libsystem_pthread.dylib)
101 pthreadbody + 138 (libsystem_pthread.dylib)
101 kevent + 10 (libsystem_kernel.dylib)
*101 ??? (mach_kernel + 3959520)
Thread 0x6f1 priority 31
101 thread_start + 13 (libsystem_pthread.dylib)
101 pthreadstart + 137 (libsystem_pthread.dylib)
101 pthreadbody + 138 (libsystem_pthread.dylib)
101 ??? (avqmd + 8996)
101 __psynch_cvwait + 10 (libsystem_kernel.dylib)
*101 psynch_cvcontinue + 0 (pthread)
Thread 0x6f2 priority 31
101 thread_start + 13 (libsystem_pthread.dylib)
101 pthreadstart + 137 (libsystem_pthread.dylib)
101 pthreadbody + 138 (libsystem_pthread.dylib)
101 poll + 10 (libsystem_kernel.dylib)
*101 hndl_unix_scall64 + 22 (mach_kernel)
*101 unix_syscall64 + 499 (mach_kernel)
*101 poll_nocancel + 802 (mach_kernel)
*101 kqueue_scan + 367 (mach_kernel)
*101 thread_block_reason + 204 (mach_kernel)
*101 ??? (mach_kernel + 223579)
*101 machine_switch_context + 354 (mach_kernel)
Binary Images:
0x10fed1000 - 0x11016cfef avqmd (0) <867ED790-C8F0-3839-BE75-E10E0884414F> /Applications/Avira.app/Contents/MacOS/avqmd
0x7fff89cde000 - 0x7fff89ce5ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff91b8f000 - 0x7fff91babff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib
0x7fff92b48000 - 0x7fff92b4bff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
*0xffffff7f80b4c000 - 0xffffff7f80b53fff com.apple.kec.pthread 1.0 (1) <882075E6-12C4-3225-8750-928715183739> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff8000200000 - 0xffffff80007a864a mach_kernel (2422.110.17) <BBFADD17-672B-35A2-9B7F-E4B12213E4B8> /mach_kernel
Process: avqmd
Path: /Applications/Avira.app/Contents/MacOS/avqmd
Architecture: x86_64
Parent: avqmd
Responsible: avwatchdox.bin
UID: 0
Task size: 76 pages
Importance: Donating
IO Policy: Standard
Thread 0x6ee DispatchQueue 1 priority 31
101 start + 1 (libdyld.dylib)
101 main + 1811 (avqmd)
101 poll + 10 (libsystem_kernel.dylib)
*101 hndl_unix_scall64 + 22 (mach_kernel)
*101 unix_syscall64 + 499 (mach_kernel) -
My beloved PowerBook G4 12" still holding strong after a hard drive replacement but most of the time doesn't shut down if not for a hard shut down holding the startup button. Anybody with the same problem?...
A process is refusing to die peaceably, probably.
You can get a hint by doing a verbose boot by holding the cmd-V combination down at power up. You will see a Unix terminal output of the boot process up to about the point that the login window process is started. Then later when you command a shutdown, you will hopefully see some similar terminal output and maybe see what process is not going away.
Also, you might see something on the system log in Console utility (you have to reveal the logs listing to the left and select system.log rather than the default console.log. You should do this right after booting so you can go back up into the system log to see if anything actually shows up. -
Poweroff doesn't shut down comp complitly!!!!
Hi!
The problem is that when i type poweroff it doesn't shut down the comp complitly.It just brings it to obp.
that what happens when i type poweroff from solaris 8:
synching file system...done
Program teerminated
OK _
I've tryed to power-off from obp it just thinks for a while and once again OK_
However i can reestart the system without problem.
Please help.
Thank you.
P.S:i brought my obp to default settings,but it didn't solve the problem.Hi!
Thak you for replay...
I have an ultra 5 with 360Mhz/2MB cpu.It did work fine until recently,i don't understand what has happend??!! -
Computer doesn't shut down when PXI Chasis is turned off
Hello,
I have realized that my computer doesn't shut down propertly if I turn off my PXI-1036 chasis before the computer is turned off. Is this a normal behaivour?
As far as I remember, the PXI-1036 chasis must be turned on before the computer is power on, and I think that maybe on the turning off I have to follow the same procedure.
Thank you very much for your advice,
Héctor
Solved!
Go to Solution.Yeah, Robert's correct and I was backwards. I haven't used my 1033 chassis for years. Guess I should have tried it before answering.
Using LabVIEW: 7.1.1, 8.5.1 & 2013 -
My Macbook doesn't shut down when I use it for longer than 4-5 hours. Even if there are no programs running it still doesn't shutdown, the button may as well have a question mark on it because it does nothing.
Little help please. It's getting annoying having to hold the power button to shut it down.
(Restart and Logout don't work either but Standby does)This same problem is happening to me also. Doesn't happen all the time but enough to be a problem. I will use the shut down menu option and then the desktop icons leave; however, the dock is still there. I have waited several minutes (over 10) to see if the computer will shut down. I finally have to push and hold the power button and then the computer shuts down. I have not been able to find a common issue for this--appears random.
-
My Mac Air doesn't shut down. It gets stuck on the grey screen!!!
My Mac Air doesn't shut down. It gets stuck on the grey screen!!!
-
My 2007 iMac running Maverick 10.9.2 has recently stopped shutting down unless I use the power button. I can close all apps with "force quit" and am still unable to shut downusing the apple menu.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; BI () { $PB\ :CFBundleIdentifier "$1"; }; LC () { $2 launchctl list | awk 'NR>1 && !/0x|\.[0-9]+$|com\.apple\.(AirPortBaseStationAgent|launchctl\.(Aqua|Background|System))$/{print $3}' | grep -Fv "$1"; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps Model; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^EO]|x([^8]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm POST; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/s/^.*://p' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;/Apple|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm Heat; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=; fdesetup status | grep -q On && o=On; Ps FileVault; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel log"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; bi=`egrep '\.(kext|xpc)/(Contents/)?Info.plist$' <<< "$sys" | while read i; do [[ -f "$i" ]] && BI "$i"; done`; o=`kextstat -kl | grep -Fv "$bi" | cut -c53- | cut -d\< -f1`; Pm "Kernel extensions"; li=`egrep 'Launch[AD].+\.plist$' <<< "$sys"`; jl=`while read f; do [[ -f $f ]] && $PB\ :Label $f; done <<< "$li"`$'\n'"$bi"; R && o=`LC "$jl" sudo`; Pm Daemons; o=`LC "$jl"`; Pm Agents; o=`for d in {/,}L*/Lau*; do M; done | grep -Fv "$li" | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do i="$d"/Info.plist; [[ -f "$i" ]] || continue; ID=$(BI "$i") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=; defaults read /Library/Preferences/com.apple.alf globalstate | grep -q 0 || o=On; Ps Firewall; o=`scutil --proxy | egrep 'Prox.+: [^0]'`; Pm Proxies; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print}; /v6:/{if ($2 !~ "A") print}'`; Pm TCP/IP; [[ "$I" =~ [AW]i ]] && { o=`/S*/*/P*/*/*/*/*/airport -I | awk '/lR/{print $2}'`; o=$((o<=-87?o:0)); Ps RSSI; }; R && o=`sudo profiles -P | grep : | wc -l`; Ps Profiles; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc hosts <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "App check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`; Pm "Hidden apps"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font issues"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps UID; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Comp shuts down with error message...
Hey all, a little help please! I'm having a little trouble with my friends 30gig iPod. FYI I have set up two 20gig iPods in my home with no problems. The comp (a Compaq running Windows XP) recognizes his iPod and updates the new songs from iTunes but the computer shuts down completely when songs have transfered. We get an error message that states "Serious error has occured..." I disconnected the iPod and all the songs have transfered and play fine. I also noticed that when the iPod is connected I cannot access the it in iTunes (the icon shows up but I cannot access the songs - is this because we have his set to automatically update songs?) I have run the latest iPod updater from Apple and the latest iTunes update and we tried resetting and rebooting the iPod. Any help would be greatly appreciated! Thanks in advance!
hi justin!
let's also capture a minidump of the crash and send it to the Apple engineers to analyze.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
And then let a Host know. It doesn't hurt to put in the URL to this discussion thread, so that whoever gets it has some context. Also give as much information about the context of the crash (in the email) as you can.
love, b
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