XP DVD Drives Missing or Corrupt

On my Macbook Pro I have Leopard and Windows XP installed. While on the XP side the DVD drive will not work. It says the drivers are either corrupted or missing.
How do I go about fixing the drivers for the XP side? (It used to work up until yesterday)

I am having the exact same problem and have been able to find little to any information on here for help with the issue. I'm probably just going to call Mac up and see what they say.

Similar Messages

Satellite P305 - DVD drive missing, Registry method attempted

My satellite P305 lost the DVD icon in the My Computer.
So I tried to fix it using the "Registry-Method" I've seen all over the forums, but it did not work as I only found a "lower" I think not sure the name But not the "higher" second registry value. So now I can't use my PC's DVD and I hope I can just reinstall the driver, even though I doubt it.
The computer troubleshooter said that the problem is that the registry file was corrupted or missing (before I attempted to fix it). I had been using a burner and burning a DVD that took a long time to end the 99% level, so I clicked to close the program thinking that the information was already encoded on the DVD and there is nothing left for the program to do but shutdown, but it didn't work and the program stayed frozen. The program I used was called Cheetah Burner, in case you are interested in knowing it. So I ejected the disc (maybe after control-alt-deleting it, not sure) and probably restarted the computer again, to see that the program had occurred.
So please tell me how to deal with this, fast. I need to solve this fast to continue working!!!
Thank you
Ash.

Hi Ash,
I think you mean the upper and lower filters in registry. Is that right?
Normally this should help regarding problems with CD/DVD drive but you have already tried this?!
In your case I would try to remove the CD/DVD drive from device manager (right click > uninstall). After restart the drive will be recognized again and maybe it works.
Furthermore you dont need another driver because its a part of OS. This driver cant be updated.
Another interesting thin: Can you boot from a disk?

Dvd drive missing

I am using HP pavilion dv6000 PC notebook and operating sytem is widows vista (32 bit) . After upgrading to service pack 2 my dvd drive got disappeared and i tried all possible solutions but could not resolve the issue.
Please help in this matter
sourabh

What is included in "all possible solutions"? Did you try the upper and lower registry filter repair?
=== Deleting UpperFilter and LowerFilter Registry Keys ===
1. Click Start and click Run.
2. In the Open box, type regedit and click OK.
3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.
4. Click the plus (+) sign beside System.
5. Click the plus (+) sign beside Current Control Set.
6. Click the plus (+) sign beside Control.
7. Click the plus (+) sign beside Class.
8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.
9. On the File menu, click Export.
10. In the File name box, type savedkey and click Save. It is better
to save the "savedkey" to the desktop.
11. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
12. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
13. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
14. When you are prompted to confirm the deletion, click Yes.
15. Quit the Registry Editor and restart the computer.

Satellite L750 - Windows 8 Upgrade - DVD Drive Missing

I upgraded to Windows 8, after a short while I found the DVD wasn't displayed in windows explorer and devices. I had seen this before on another laptop and installing the Win 8 SATA drivers seemed to cure it.
I have gone to the driver section on the Toshiba site for this model and there are none for SATA. Can anyone point me in the right direction for a fix or the Win 8 SATA drivers for this model please?
Regards
Mark
Toshiba Satellite L750-1E8 (Short Model Name = PSK1W8)

*Why does my CD/DVD Drive not work after upgrading to Windows 8?*
http://aps2.toshiba-tro.de/kb0/FAQ2B03F10002R01.htm
You will need to uninstall the Toshiba programs:
TOSHIBA Recovery Media Creator
TOSHIBA Disc Creator

CD/DVD Driver Missing; Re-installing Windows 7; *FIXED*

EDIT: I have found another possible solution, I will return shortly if it does not work.
EDIT2: The solution worked. It was found here. It is an HP solution. Thank you so much. While it wasn't exclusively to me, I know you guys slave away at helping people. I appreciate your hard work!
Hello,
Long story short: I let a co-worker use my laptop, he fiddled with something that he won't admit to, now I need to re-install windows 7 JUST to get in so I can use the RECOVERY partition that the latop came with.
However, when I use a USB boot device I get an error stating, "Missing cd/dvd drivers" before the installation even begins. The installation does give me an opportunity to install any missing drivers, but I can not seem to find what I require.
I have seen a few other posts regarding this on the HP support forums, one even mentioning extracting the files of another software installation and yanking out nvrd64.inf
I ran into another roadblock, again. That software installation only came with nvrd32.inf and it was not recognized by the HP laptop.
Any help would be greatly appreciated before I finally cave in and mail it in for repairs.
Regards,
Lindsey

Hi,
I don't believe that any of the recovery options from the Disc will retain your custom partition - As far as I know, the only time you will get a prompt to keep a custom partition is when using the 'Minimized Image Recovery' option from the Recovery Partition D which you have removed.
You could try the following work-around.
Download the correct Windows 7 Disc Image from the link below - this must be exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the version you would need to download.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.
Use the disc you create to perform the installation - when you get to the option to choose the type of installation, choose Custom and select the C partition.
When asked, enter the Windows activation key found on the underside of your notebook, then when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers you may need can be found starting Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

ITunes CD/DVD drive missing

I was trying to burn some songs on a blank CD from iTunes and it says that it cannot find the desired drive. I had the registry fixed for the CD/DVDRW drive so it can show up and I am not sure what to do to make the drive show up for iTunes. After getting the drive working on the computer, I tried to upgrade to the new iTunes 7 and it still was not working. I was not sure which page had the information and I wanted to call first but I was not comfortable doing it myself unless I know what I am doing.
Please help!
Everyone else have a happy Thanksgiving and I hope I get this solved so I can enjoy my music for this holiday.

Here is the Diagnostics for my drive. I want to make a correction to my last post. I am only showing lower filters in the Redgit.
Microsoft Windows Vista Home Edition (Build 6000)
TOSHIBA Satellite A135
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is not an administrator.
Video Display Information:
Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family
Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family
Connected Device Information:
DiskDrive, TOSHIBA MK1234GSX ATA Device, Channel 0, Target 0, Lun 0
CDROM, PIONEER DVD-RW DVR-K17A ATA Device, Channel 1, Target 0, Lun 0
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: PIONEER DVD-RW DVR-K17A, Rev 1.50
Drive is empty.

No TEAC cd/dvd driver for Satellite A105 2101 not available???

I have looked everywhere for a driver to replace my Missing or Corrupted (code 39) TEAC DW-22-224E-C driver for my Satellite A105 series! I uninstalled and reinstalled the driver, and I have the latest update. It is still not working - i get a code 39. I can put a cd in my internal drive, hear it spin, see the yellow light go on, then the light goes off and it stops spinning. Any suggestions???? If I take it down to a total recovery and it still doesn't fix the driver, I lose all my software application that I have installed - if it deletes it - because I won't be able to use the cd/dvd drive to reinstall anything. I NEED HELP PLEASE! Thank you for anything you can do to get me out of this jam!
Tia

Tia wrote:
I have looked everywhere for a driver to replace my Missing or Corrupted (code 39) TEAC DW-22-224E-C driver for my Satellite A105 series! I uninstalled and reinstalled the driver, and I have the latest update. It is still not working - i get a code 39. I can put a cd in my internal drive, hear it spin, see the yellow light go on, then the light goes off and it stops spinning. Any suggestions???? If I take it down to a total recovery and it still doesn't fix the driver, I lose all my software application that I have installed - if it deletes it - because I won't be able to use the cd/dvd drive to reinstall anything. I NEED HELP PLEASE! Thank you for anything you can do to get me out of this jam!
Tia
Follow the steps in this Toshiba support bulletin:
CD / DVD drive missing from 'My Computer' (Windows Explorer)
http://kb.toshiba.com/98080671

My computer doesn't recognize my CD/DVD drive

I am trying to install software for the camera I gave my husband for Christmas. On Friday I did install the software for the camera he gave me. I'm the only user of this computer and have done nothing unusual or different on it but for some reason it doesn't recognize that drive and I don't know how to overcome the problem. I've rebooted several times but that hasn't helped.
Can someone tell me what I can do to fix this problem. Please keep it as simple as possible as I don't understand computer terminology at all.
I'm desperate and don't want to have to take it anywhere to have it fixed.
Thanks. Linda43
Solved!
Go to Solution.

You can probably fix it this way, Linda.
CD / DVD drive missing from 'My Computer' (Windows Explorer)
-Jerry

Satellite P205D-S7802: CD/DVD drive issue; driver corrupted or missing

Hi,
Dvd unit has not recognized by the OS.
When i open My Computer the only unit displayed is C, there's no D unit.
Then I go to device manager to check it, and I notice that the DVD unit has problems, then i open properties and the error message is:
"HL-DT-ST DVD RAM GSAT20N ATA DEVICE
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing".
First i thought that was a hardware problem, but I introduced the windows vista disc at boot and the unit read it very well. Then I choose update driver from device manager and the updater told me that the best driver was already installed for the device.
I tried to replace the .sys and .info files for cd-roms but nothing happened either.
What is happening, please help, is urgent i need to use my dvd unit.
Regards.

Try this:
remove the CD/DVD drive from the device manager list
access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
This is described also here in the MS knowledge base article:
http://support.microsoft.com/kb/270008/en-us
Check it out!

Equium A100-027: CD/DVD drive says driver is missing or corrupted

My cd/dvd drive is not shown anymore in "computer". i have looked in device manager and there is an exclamation mark next to my drive. I have done a full norton scan and everything was clear. On device manager when i open properties for this drive i get an error message.
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Hi
Check the both links to other threads here in the forum.
Both describe the same problem and the link suggested above should help:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=20159&messageID=74014
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=18715&messageID=68411

Bug - Lightroom 3 - CD/DVD drive corrupted

I have an issue that has been tested and proven to be Lightroom related whereas installing Lightroom, and updating to v 3.3 has caused my cd/DVD RW drive to be lost and corrupted.
The following notes and timeline are a little long, but they fully explain the situation. If anyone has had this issue or knows about a fix I would appreciate a reply:
I will also add that I am a little peeved at the tech for Adobe customer support because he tried to brush me off after a few basic steps and told me the problem was a Windows issue. He said that Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other people with the same issue… That was a presumptuous statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, it did not justify Adobe leaving me cold. There is now a case number on this issue after further testing and my insistence that he escalate the case because I had already determined that it occurred at the precise moment I installed Lightroom. the Adobe Case # is 0181989673
Problem Timeline:
After installing Lightroom 3, I discovered that CD/DVD Re-Writer drive was not working for Lightroom exports, I was seeing the notice at the bottom of theexport window stating “Disc Burning is not supported by lightroom on this computer” (The same as in the V 2.2 Bug)… As well, I looked in Windows > MyComputer, and the CD/DVD RW drive was missing. I looked to the device manager. The CD/DVD Writer was listed in the tree but had a yellow exclamation notice. I Confirmed Error Code (I beleive it was code 31) for Driver not loading properly or corrupted.
I did some research and found the following information at http://support.microsoft.com/kb/982116
I followed the instructions as listed below (inset)... Timeline continued after.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
Problem description;
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
Windows XP
   1. Click Start, and then click Run.
   2. In the Open box, type regedit, and then click OK.
   3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318}
   4. In the right pane, click Upper Filters.
      Note You may also see an Upper Filters.bakregistry entry. You do not have to remove that entry. Click UpperFilters only.If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 7.
   5. On the Edit menu, click Delete.
   6. When you are prompted to confirm the deletion, click Yes.
   7. In the right pane, click Lower Filters.
      Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   8. On the Edit menu, click Delete.
   9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.
Now go to the "Did this fix the problem?" section.
Did this fix the problem?
Is the drive listed?Windows 7 Click Start , click Computer, and then see wheth...
Is the drive listed?
Windows 7
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
    * iTunes software by Apple
    * Nero software by Nero Inc
    * Roxio Creator software by Sonic Solutions
    * Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
After performing above procedures the CD/DVD drive loaded (Plug and Play) successfully and was recognized at a basic level. I re-installed the authoring software (Ashampoo Burning Studio 6). At this time I could read and write to DVD via Ashampoo; but still, I could no longer write to either CD or DVD via Windows XP.
Also at this time; I could still no longer write to CD or DVD via Lightroom 3.3 using export and choosing CD/DVD… Lighroom was still listing at the bottom of the export window “Disc Burning is not supported by lightroom on this computer”.
This brings me to the point at which I called Adobe Support; Case # 0181989673
Adobe tech had me perform the following:
Pull     the preferences folder out of Lightroom 3.3 folder and re-start Lightroom…     Problem still present
Open     Lightroom from the Administrators User account; import a photo and try to     export and burn to CD/DVD… Problem      still present
At this time the tech told me it was a Windows issue; NOT an Adobe issue; and that I would need to take it up with Microsoft, or just export to hard drive and burn to CD/DVD afterward using authoring software.
I immediately told the tech that was NOT acceptable because this issuewas caused by installing Lightroom 3.3; and although the problem now existed in Windows; that did not wash Adobes hands of it. I requested that the case been escalated to a senior tech… I did not at all appreciate the idea of being left in the middle and I also did not appreciate the notion of having a CD/DVD writer that was buggy and not performing as it should.
He told me "Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other peoplewith the same issue"… To me, that was a STUPID statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, did not justify Adobe leaving me cold.
The     tech decided to try creating a new Windows XP user account as     administrator and re-test Lightroom for burning to CD/DVD… Problem still present
Tech     instructed me to un-install and Re-install Lightroom. I un-installed     Lightroom. After taking screen shots of my preference settings (since I     would need to re-set all settings again). I uninstalled Lightroom.
At     this time; though the tech did not think of doing it; I decided to try and     burn to CD/DVD via Windows to see if the problem was gone after removal of     Lightroom. Now, with Lightroom removed, I can write to CD/DVD in the     conventional way using drag and drop via Windows.
I      told the tech what I had done; proving that this was in fact related to      Lightroom. He stated the case would be escalated and gave me the case      number.
I hope this taught the tech a lesson in troubleshooting and hope he will not be so quick to assume “Not an Adobe issue” as the exact cause of this anomaly has not been determined yet... Now I have not re-installed Lightroom yet. I would like for the senior tech who takes this case to contact me to give me further instruction because I have no reason to believe re-installation will not cause me problems again and want the tech to witness the result.

This problem has been resolved. I haven't heard from anyone else who has had the same issue, but in the event anyone does I can say what corrected it and I have a theory of what might have happened. Originally I installed Lightroom from the disk and after installation chose to update. After this is when the problem with the CD/DVD drive showed up. The tech at Adobe said they did not know what could have caused it, but recommended re-installing Lightroom to see if it happened again.
I did some research and found information at Peachpit: Having trouble burning CD/DVDs in Lightroom 2.2?
about a bug that was present in version 2.2 where the installation executable was accidentally installing the 64 bit drivers on the 32 bit system... The 64 bit drivers were corrupting the installation... On a hunch that it could be a similar issue, I downloaded Lightroom version 3.3 from Adobe and installed it rather than installing from the original CD. I did the install following the same instructions on the Peachpit post which was to double-click the Adobe Photoshop Lightroom 2 folder, then double-click the setup32.exe file rather than double clicking the default installation executable.
I did not prove the above theory of the version 2.2 bug to be the cause, but the problem I had with the CD drive appeared after the original installation and went away after I uninstalled that installation of Lightroom. Now after re-installing as explained; the problem is gone.

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

I'm having the error "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" and I can't read/write CDs/DVDs. When I try to update the driver I have the message that it is already up to date.
I can't find the driver to dowload and try to fix the problem. Where can I download it or solve somehow my problem?

Hi juigarashi,
Microsofts automated troubleshooting service on the link below may help
CD/DVD Repair
Hope it works for you.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Found "A required CD/DVD drive device driver is missing" when installing Window 7 64bit.

Hello,
I just bought X220i with Core i-3, ram 8G. When I tried to install Window 7 64bit (Coz of Ram 8G), I got the message “A required CD/DVD drive device driver is missing...”. I did browse the driver (using USB 3 Driver) but, it didn't work.
Any idea to resolve?
Thanks in advance.
Solved!
Go to Solution.

What media are you using to install win 7? USB DVD drive, flash drive, ??? Downloaded ISO or Lenovo or Microsoft DVD?
One reason (of many) you can get this error message is bad media - corrupt download, bad burn, defective flash or optical media. I've also heard of problems with USB ports causing this. If you're using USB media, have you tried another port?
And as NINE asked, when in the process do you get this error?
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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DVD Driver corrupted

My DVD drive in my B570 has stopped working. Windows says that the "driver is missing or corrupted". As far as I can tell, there is no driver download available. Does anyone know how to fix this problem?

Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
This is most likely a software related issue, but as a first step, ensure the drive is still recognized at the hardware level by restarting the system and entering BIOS or boot menu . Ensure the DVD drive is recognized as one of the attached storage devices.
If the drive is not recognized in BIOS, please contact service.
If the drive is recognized in BIOS, but does not work properly in Windows:
You might try the automated Microsoft Fixit solution for CD/DVD drives here.
If you are you are technically proficient, you can also try the following to remove the affected filter drivers.
1. Click on the Start button and type regedit in the Start Search box. Click on the located file in the Programs list.
2. Type in your administrator password or confirmation if you are prompted to do so and click on Continue.
3. Locate, and then click the following registry subkey:
hkey_local_machine\system\currentcontrolset\control\class\{4d36e965-e325-11ce-bfc1-08002be10318}
Note that there may be many instances of the registry subkey that is mentioned in step 3. Check that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilter values. To verify that you are in the appropriate registry subkey, make sure that the default data value is DVD/CDRom and the class data value is CDRom.
In the right pane, right-click Upperfilters , and then click Delete .
Click Yes to confirm the removal of the Upperfilters registry entry.
In the right pane, right-click Lowerfilters , and then click Delete .
Click Yes to confirm the removal of the Lowerfilters registry entry.
Exit Registry Editor, and then restart the computer.
http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/IdeaPad-CD-DVD-drive-disappeared-no-longe...
Do give this a try and let us know
Hope This Helps
Cheers!!!
WW Social Media
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Can't install Windows 7 Pro x64 - device driver missing - can't eject DVD

Hello,
I am trying to install Windows 7 Pro x64 - I create the partition in boot camp and start windows install process. **During the Windows install process**, it says "A required CD/DVD device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. Note: if the Windows installation media is in the CD/DVD drive, you can safely remove it for this step".
Apparently the drivers are on the OSX install DVD. But, there is no way to eject the windows DVD! Why on earth is there no manual eject on Macs? Is there another way to eject? I tried to put a paperclick in the slot next to where a CD is inserted but it didn't do anything. Is there another way to get Windows to see the correct device drivers?
I am all for clean slick designs, but when it does not have all required functionality, it is kind of useless.
I am talking to Mac Support and they can't help.
Looks like I will have to return this Mac, I also need to boot into full Windows (without Parallels or VMWare) to do my work.
dan
Message was edited by: dbperson

You don't mention what Mac you have, so I'd have to say there is almost no way to help.
IF the 7 Pro x64 came download ISO thru EDU, you have to burn it, and if you use Disk Utility, at 2X reduced burn speed... otherwise it won't work.
A VM isn't fussy and can use ISOs.
If you want both native and VM, to have Windows installed on its own hard drive and use it under OS X, then you have to install it and use Boot Camp Assistant.
I'd say it is all about your DVD media.

XP DVD Drives Missing or Corrupt

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