Xp pc will not let me open the itunes store it faults and closes the store or tutorials
Dell XP will not let me reach the store or act on any tutorials. It faults and closes the shortcut to Itunes. I have the most current Qtime and just downloaded the store program.. According to the apple test for the store everything is up and running but it will not connect.
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 8300
iTunes 10.7.0.21
QuickTime 7.6
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012A81406E14F10
Current user is an administrator.
The current local date and time is 2012-09-22 10:32:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 6200
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D8D4748F-C04C-4432-8FCC-D1A6BE80F0B3}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 22 09:54:35 2012
Lease Expires: Sun Sep 23 09:54:35 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.
Add me to the list. I just bought mine & can't log onto the Apple Store to rent/purchase. I can on my MBP.
I've had the same thing happen when I tried to enter my YouTube username & password. It wouldn't accept it. I thought it was a fluke w/YouTube. Apparently not so.
So, I can't buy or rent movies/TV shows. Exactly why do I want this gadget?
How about an update on the Apple site that just recognizes these problems & promise a fix?
Message was edited by: Randy Green
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If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
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Then
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Hello ambluth,
Thank you for posting in the Apple Support Communities. It sounds like you are not able to upgrade your version of iTunes. I found an article that provides steps on troubleshooting the installation of iTunes on a Mac computer:
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/HT2311
There may be multiple instances of iTunes on your computer and if iTunes is not in the Applications folder, it may not update. The article I mentioned earlier suggests to try this:
Opening iTunes
It's possible that clicking the iTunes icon in your Dock or double-clicking an iTunes icon on your desktop could open an older version of iTunes. Open iTunes from the Applications folder to be sure you are opening the right version:
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•Apple - Support - iTunes - install & update:
http://www.apple.com/support/itunes/install/
•Troubleshooting iTunes installation on Mac OS X:
http://support.apple.com/kb/HT2311
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Thanks- Try contacting iTunes for the password problem:
Apple - Support - iTunes - Contact Us
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Welcome to Apple Support Communities
iTunes in Mac OS X Tiger is outdated. Open > Software Update to install the latest iTunes version for Tiger.
If you need iTunes 10.7 or a newer version, you have to upgrade to Mac OS X Snow Leopard. First, check that your Mac is supported > http://support.apple.com/kb/sp575 If it is, buy Snow Leopard > http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After buying Snow Leopard, make a backup of your data, insert the DVD and upgrade to Snow Leopard. After upgrading, open > Software Update, and install the latest Snow Leopard version. Finally, run Software Update again to install iTunes 11.0.4. If you want to install iTunes 10.7 instead, download it from the Apple website > http://support.apple.com/kb/dl1576 -
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