XP pro-64bit issue printing to a color laserjet cp3800dn

Need help troubleshooting this issue:
User is unsuccessful in printing to a Color LaserJet cp3800dn directly from an IP address.
I've tried to install the 64bit version of the driver - that didn't work
The version of XP is SP3.
Fortunately the user can print to this printer as a network shared resource. But when I tried to assign printer by IP address--because user wants to configure double-sided printing--i get the message "local downlevel document" failed to print. And I would have to cancel it from the print que.
I've tried to change the printer configuration to "print directly to printer" but seem to dislike that option because it freezes after selecting that option and try to print.
I've also tried to restart the computer once after installing HP printer drives and after making modifications to printer preferences, no luck.
Anyone encountered this issue before and have suggestions?

Phillip -- that did seem to work. Thanks!
One thing of note, after sleuthing it out a bit more, I realized that this happened after I was prompted by Apple's Software update to update the driver to version 1.1.1 (I think that was the number). that update seems to have broken Acrobat, so returning to the one on the Adobe site restores the functionality.
Perhaps this will be an alert to others not to install the Apple driver when prompted, though it's easy to let that slip by.
Randy

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