Xp-windows7 64 bit uprade-install failures on officejet 7310

1 )successfully did a clean windows 7 (64bit) install on my hp multimedia desk top
2) down loaded driver (full suite) AIO_CDB_Net_Full_Win_WW_130_141.exe for my officejet 7310
3) installed with hardwire option via a router
4) install process found and recognized my 7310 via the router and ask me to select it- I did
5) in the final steps of install it put a big red X in the picture between the router and the printer and said “ could not complete the install because it could not find the printer
6) tried everthing possible-uninstall/reinstall-reset router-re-download the software-add a printer -failure-try windows “add a printer” –failure
6A) there are recent upgrades to the window7 64 bit driver due to “having your printer become invisible?” on the system-they require a succesfull install to be upgraded-can’t use them
7) TESTS PERFORMED
               Install with direct ubs connection-everthing works fine
               Try printing-via router-no direct ubs connection-works fine
               Try to open solutioncenter to scan-failure-“printer not installed ” or s/w install not complete etc.
I need a printer on my router since I have four computers-3 on xp
HELP anyone have this happen and know how to fix it

If there were a problem with .NET Framework 4.5.1 there would be numerous complaints about it. The last complaint posted about it turned out to be some file on the OP's system that was causing a conflict trying to install an application but gave
an error blaming .NET Framework. Once the offending file was identified and removed the application installed without any error.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

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Another computer of mine is running windows 7 64 bit and it shows 4 different realplayer or derivative of realplayer plug-ins which seems fishy to me. Are there that many availabe?

The hp laptop running windows 7 seems to me to be running very strange and many programs have appeared that I did not download as if someone else is actually using it as a server. I am constantly changing passwords, updating plug-ins, software, using a wired ethernet linksys router wrt54g for my lan and still have problems with settings getting changed, programs not working , developer programs appearing, having to reboot, ad infinitum and now I am looking at my Firefox Plug-Ins and see RealJukebox NS, RealNetworks RealPlayer Chrome Background Extension, RealPlayer G2 LiveConnect-Enabled, RealPlayer Browser Record, and RealPlayer HTML5VideoShim not to mention the non-RealPlayer Plug-Ins. My question is do all of these exist and why would I have them when I did not install them. Also, would I need them for Windows 7 64 bit. Any information provided will be most appreciated. I'm about to quit and look for another hobby.
Frustrated in the Midwest

Hi,
Have you tried ping ip address of printer? and check if there exists any data lost in network connection. If your network connection is crowded, it can cause delay for printer.
Also, please attempt to disable all security software temporarily, such as antivirus, firewalls,etc and
clear all printer cache.
Locate to task manager, check the state of spoolsv.exe, including cpu and memory. If it has high cpu or memory usage, it may be caused by malware. Thus, you'd better to make a full scan with the latest anti-virus.
Karen Hu
TechNet Community Support

FF 15.0 on Windows 7 (64 bit) PC opens in Safe Mode but will NOT open after letting FF do reset procedure; now "stuck" in loop.

1) FF 15.0.0.4619 on Windows PC 64 bit machine. No themes; about a dozen fairly standard plug-ins; a few extensions - fairly vanilla setup. Been having occassional problem this past week in viewing web PDFs.
Crash occurred after some program (adobe ??) wanted to do routine update.
2) Upon clicking FF icon pop up indicates "problem and unexpected crash" but clicking details button does NOT provide any info. Clicking on Restart FF button offers me option to Start in Safe Mode or Quit FF.
3) Starts in Safe Mode and first time I did that FF reported Java as being disabled and NOT upto date. Did Java update/install (Java Platform SE 7 U7 10.7.2). FF still will not start except in Safe Mode.
4) Re-booted computer ... Clicking FF icon brings up pop up with problem and crash sentence but no details. Following screen offers Reset to Default option, and upon clicking Reset it takes me back to the same pop up - so I am stuck in a loop that seems to accomplish nothing. Using Reset upon entering Sage Mode results in same loop.
I really hate using IE so appreciate any assistance in getting back to beloved FF.

http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29

Issues with itunes 10.5 on Windows 7 (32 Bit) When Trying to sync iphone 4S or older

I see a lot of people out there, specifically windows OS owners (xp all the way to 7), having issues with iTunes 10.5. Here are the following issues I've encountered (some may only have one problem, others my have a combo pack of problems).
1. iphone 4S or older won't sync or backup
2. iTunes store won't open
The issue I found after using the diagnostics tool in iTunes (which is useless in identify scripting issues or major communication issues), reviewing the windows event log, and reinstalling all apple software and components, was the fact that my spyware and anti virus software was causing a communication error within apple's software. I use spyware doctor with anti virus. I had to uninstall spyware doctor in order for iTunes 10.5 to work. After that, everything worked well and I did a clean install of spyware doctor.
If the issue still persists, you might have to reset your internet protocol (TCP/IP). You have to run a command prompt as an administrator and enter the following: netsh winsock reset
Visit this Microsoft link for more info about resetting your IP: support.microsoft.com/kb/299357
Finally words: Apple, like all other software companies, continually encounter software glitches and issues because they don't test products correctly before bringing them to market- this has been a reoccurring theme for the last 2-3 years. The most important aspect of using any software should be functionality, efficiency, ease of use, and above all "A Positive End User Experience." Wasn't that Steve Job's mantra? We can all hope that Apple embraces his philosophy and vision for the many years to come. This, above all, is not a great start for Apple moving forward without their true inspirational leader.

Here is what worked for me for both 10.5 and 10.5.1 after hours of frustration with Itunes stopping and shutting down in the middle of a sync or tranferring Apps downloaded on my Ipad2 or Iphone 4:
Start iTunes in iTunes Safe Mode:
1. hold down the Shift and Control key together and click to start iTunes.
2. when you see the iTunes icon in the task bar, click on it.
3. you will get a box that says "iTunes is running in safe mode. Visual plug-ins you have installed have been termporarily disabled." [I don't know what plug-ins I installed but you should clearly see that these so-called visual plug-ins are likely the cause of your issues];
4. click Continue to open iTunes.
You could already have your device connected to your computer or do it after opening iTunes in its safe mode.
Now press your sync button and everything should work fine.
I also disabled Genius in iTunes preferences but I'm not sure if this is one of the issues causing these types of problems.
I hope this works. This may be the workaround for all of us Windows 7 64-bit folks.

Has anyone got a solution for the inability to update or reinstall itunes 10.6.3 on a windows 7 64 bit computer

I have been unable to update or reinstall Itunes to my windows 7 64 bit computer. I have tried most of the suggestions to date to no avail. My outcome is a dialog box that says itunes was not installed. . . At one point, it created a situation where my CDDVD drive was disabled but a windows troubleshooter got that back working citing a "class filter driver problem" that it repaired. Also, Itunes comes up and plays from the optical drive (and the hard drive) but will not write to the CD or refresh my podcast list. Anyone?

hi b Noir -
Since you were so helpful to Michael - I'm wondering if you may have the insight/answers to help me?
I asked this question yesterday but so far - radio silence.... How are things in NZ, you kiwi!? (Aussie - Canadian myself
Cheers and thanks for any help.
fruitc88
Jul 24, 2012 8:52 PM
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
iPod nano (6th generation), Windows 7

Is Flash Player 11 just not compatible with Windows Vista 64 bit?

When I installed the latest version of Flash, I lost the ability to view You Tube videos for more than the first 3 or 4 seconds. Today I went to the adobe site thinking I needed a new flash player, and got this message:
Note:Flash Player does not support 64-bit versions of Windows XP and Vista. Flash Player 11 now includes support for Windows 7 64-bit.
Seriously? So I have to scrap my computer or get Windows 7 in order to use Flash?
I am not a techy, so I have resisted coming to the forums and getting a response I don't know what to do with. If you have an answer for this, I would really REALLY appreciate it if you can translate it into language for the lay person.
It isn't just You Tube videos, either. So many news and other items are now done in video instead of an article, and I am finding that I am not able to get information I am looking for because of this.
Please help!

susancritelli wrote:
Note:Flash Player does not support 64-bit versions of Windows XP and Vista. Flash Player 11 now includes support for Windows 7 64-bit.
What this means is the following: the 64-bit version of Flash Player will install fine on Vista 64-bit, but Adobe will not provide support if it does not work as expected.
In fact, Adobe will not provide any support for any Flash Player on any platform, except here in this forum.
I suggest that you
uninstall your current Flash Player using the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
install the 64-bit Flash Player with the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ins tall_in_a_firewall_proxy_server_environment
Good luck!

ITunes 11.1.5 (64-bit) tries to open, but freezes Windows 7 (64-bit)

Even when it does manage to open, it instantly becomes unresponsive. Browser and other computer tasks become unresponsive. The task manager takes longer that usual to open when it does open. Had to shut down processes in task manager to take control of the system back. Had to force shut off PC twice because at one point the pointer and touchpad functions became unresponsive. Uninstall and re-install results in the same. It started when I dragged 146 re-tagged songs to the "Automatically add to iTunes" folder. At the moment I have over 32,000 files in iTunes.
I used Mp3tag to re-tag the mp3 files I tried to drag in. Although these songs where in iTunes while they were being tagged, I only retagged titles and artists, I didn't even add images to the mp3 files so I don't see why it would be too much work for iTunes to classify the previous versions as missing (as it always does) and just add the new files as it always did.
Of course this retagging process could have nothing to do with what is happening. I went back and extracted the songs from the "Automatically add to iTunes" folder (yes they were still there, all of them) and set them aside in a different location to see if it relieved iTunes from the workload, but no change. I tried uninstalling and installing an older version (11.1.3) but it didn't work. I uninstalled and tried to re-install 11.1.5 but the same thing is happening.
I just tried to view a CD I put in my PC with the purpose to rip it, and iTunes did the same thing.
I run Windows 7 (64-bit), with 70GB of storage available (of 449), Intel Core i7-2670QM Processor, and 8GB of RAM to work with.
Thanks ahead of time.

Hey pippin73,
Thanks for the question. It sounds like the third-party plugin may be impacting the performance of iTunes:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
There are several ways an add-on can cause iTunes to act erratically, such as those listed below:
- Loss of iTunes functionality, such as the Visualizer
- Distortion or irregularity in the iTunes interface
- Slow performance
- iTunes won't open or quits unexpectedly
- You see this alert while syncing: "... cannot be synced. A duplicate file name was specified."
If you see the above symptoms or other unusual behavior, you can disable any third-party plug-ins by opening iTunes in Safe Mode:
- OS X: Hold down Option-Command.
- Windows: Hold down Shift-Control while opening iTunes.
If opening iTunes in safe mode resolves your issue, see the above resource for steps you can take to minimize impact.
Thanks,
Matt M.

Itunes stops working windows 7 64 bit

Itunes 11.0.4.4 stops working repeatedly, even after a reboot and a itunes reinstallation form scratch?
OS is Windows 7 64 Bit
Whats the story, I have i cloud and music match?
Whats up???

Hey jetapache,
Thanks for the question. The following article provides troubleshooting steps if you iTunes for Windows is becoming unresponsive.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Resolution
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.
1. Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
2. After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-ins for steps on how to remove third-party plug-ins.
Thanks,
Matt M.

Flash won't install window 7 64 bit

I have had two days worth of headaches trying to fix this. I have the following
Windows 7 64 bit
IE 8
spyware doctor anti-virus
Apparently Adobe updated itself a couple of days ago, and Now I have this Flash Player problem. Everything worked fine until then.
I need some clear concise instuctions on how to fix this. I have tried the uninstall, and the reinstall and looked in the windows folder and tried to find the 32 bit IE somewhere on my computer and have found nothing.
So I've had it, I'm not happy, in fact I am down right mad. Please someone help fix this. Thank You

Hi, I understand you have the Win7/64bit/IE8. Firefox(FF) you say is working, which you installed Flash Player using the 32bit. Flash Player will install and has been installed and is being installed in Win7/64bit. But you can't use the 64bit browser to do so, neither in IE or FF or Chrome or any other browser that Flash Player supports.
If you got the prompt from Adobe Flash Player on your Desktop and it installed, did you Reboot(restart) after it was completed? Also, Using IE, go the the ALL manage add ons and look for Shockwave Flash Object..ActiveX Control...
Flash10e.ocx version 10.0.45.2 and make sure that it listed and it is Enabled. This Control works with your Flash files for IE. Just as the SWF vs 10.0.45.2 plug-in for FF does.
If you did not get the Flash Player prompt from Adobe and did an Install manually, then using IE you would have had to use the Adobe Uninstaller first. There are certain procedures and sometimes when Installing Flash Player, a Firewall, an Anti-Virus program, too high of security settings for IE will block the Install of the needed ActiveX Control.
If Firefox used ActiveX Controls as IE does, you would have had the same problem. FF uses plug-ins so there is a difference.
If you want to get Flash Player Installed successfully, then these variables need to be considered.
If no one with Win7/IE8/64bit systems were able to install Adobe Flash Player, then I would agree that Adobe needs to fix something. However, that is not the case.
There are many reasons that you were not successful, but blaming Adobe won't get FP installed.
Thanks,
eidnolb

Reinstalling HP B210 Printer on Laptop OS: Windows 7 64 bits

Hello,
Pc:HP Pavilion DV7 Notebook PC Windows 7 Home premium 64 bits SP1
I also have problem with reinstalling my HP photosmart B210 (network)...
I few days ago after update HP Support Assistant I lose the option of active my scan to PC.
I uninstall SW printer B210... and cannot reinstall it (using my CD) WIFI connexion . Can only install USB connexion
Using SW PSB210_1315 Installing is crashing .. only info: Internal error !!
I have also 2 other PC
1 running Windows 8 32 bits .. installing PSB210_1315 without error
1 running Windows XP installing PSB210_1315 without error
I can using my printer for ePrint !!!
Using installation SW from CD intenting connexion WIFI I see my printer with the right address... but connexion always failled...
I used ccleaner to clean my PC used also sfc... no error...
I think there is somthing... what NOT allow to realize WIFI connexion from PC to printer...
thank's for any HELP
This question was solved.
View Solution.

HI,
In my first message I tall that I install printer without problem on 2 others PC's !!!
Hello,
Pc:HP Pavilion DV7 Notebook PC Windows 7 Home premium 64 bits SP1
I also have problem with reinstalling my HP photosmart B210 (network)...
I few days ago after update HP Support Assistant I lose the option of active my scan to PC.
I uninstall SW printer B210... and cannot reinstall it (using my CD) WIFI connexion . Can only install USB connexion
Using SW PSB210_1315 Installing is crashing .. only info: Internal error !!
I have also 2 other PC
1 running Windows 8 32 bits .. installing PSB210_1315 without error
1 running Windows XP installing PSB210_1315 without error
I can using my printer for ePrint !!!
regards
guy

BI Publisher Tab not visible in Windows 2007 with Windows 7 64 bit Config

Hi All,
I was working with BI Publisher till last week in my system having windows 7 64 bit edition with Windows Word 2007 installed. When i started my work on Tuesday this week, i was not able to see the BI publisher Tab in the Word. But it's visible in Excel. I tried looking in to the forum and got solutions such as Enabling Macros, Enabling the Trust Access to VBA Project Model and Re installing Word and BI Publisher.I tried everything but still the issue is not resolved.
I dont find any *.exd file present in my system to prevent the Add-Ins from displaying. I'm not sure what update had made the BI Publisher to be hidden. Please let me know if you any suggestion or workaround as my project is in critical state with strict deadlines.
Thanks,
Bala Maheshwaran

If you cannot show the BI Publisher Macros in Word :
1.     You have to uninstall the BI Publisher desktop
2.     Install the BI Publisher as (Right-click on the "Command Prompt" item and select "Run as administrator".)
3.     If you cannot show the BI Publisher macros and in word options show TBmenu as disable you have to do :
4.     Click the Microsoft Office Button , click Word Options, and then click Add-Ins.
5.     In the Add-ins box, identify the add-in that you want to enable and note the Add-in type located in the Type column.
6.     Select the Add-in type in the Manage box and then click Go
7.     Select the check box for the Add-in that you want enable and then click OK.
8.     Close the word
9.     Reopen the word , than appear the BI Publisher
Azita

Wheel Mousr fix and Windows 7 64 bit

I am using Visual Basic 6 and Window 7 64 bit for my OS. I have the wheel mouse fix for XP, and it also works in Windows 7 32 bit, like the fix did for XP. The Wheel Mouse Fix works fine in Windows 7 32 bit, but doesn't using Windows 7 64 bit. It will
move sometimes, but not like in a 32 bit OS. How can I get the Wheel mouse fix to work using Windows 7 64 bit??? Is there some way to make it call the Program Files(x86) folder???
The command line for registering the DLL is:
Click Start, click Run, type regsvr32 C:\VBMouse\VB6IDEMouseWheelAddin.dll, and then click OK.
Like I said it works fine for 32 bit, but not using 64 bit. Anyone out there have any ideas.
Thanks,
dabeartn

Hi,
I'm very pleased to say that I've just this minute figured this one out.
I'm assuming you've grabbed the download from here:
http://support.microsoft.com/kb/837910
The solution is here:
http://support.microsoft.com/kb/282747
What I suggest you do is:
1. Put VB6IDEMouseWheelAddin.dll somewhere where it can live forever more - I went for C:\Windows
2. Open a command prompt (I opened mine as Admin, not sure if it's necessary but why not eh?)
3. cd \windows\syswow64
4. regsvr32 c:\Windows\VB6IDEMouseWheelAddin.dll
Then open VB6 as usual, under the Add-Ins menu click on Add-In Manager and you should see MouseWheel Fix at the very top. Just tick the Load Behavior boxes as you wish and that's it.
Cheers,
Nick
Cheers, Nick

Import in PSE 13 using CanoScan 9000F under Windows 7 64 Bit

I have installed the new PSE 13 on my Windows 7 64 Bit PC. I use a scanner CanoScan 9000F, the most actual driver is installed (ScanGear).
But the scanner doesn't appear in the list when selecting "Import" in PSE.
My last (also still installed) PSE Version was 10. Here the CanoScan 9000F appears in the selection. For this Version I copied Twain_32.8BA from directory Adobe\Photoshop Elements 10\Optional Plug-Ins\Import-Export into Adobe\PhotoShop Elements 10\Plug-Ins\Import-Export directory.
But in PSE 13, no such file exists. Copying the Version from PSE 10 does not work.
Is it right, that Twain Drivers are no longer supported?
Thanks for any help
digiwal1

Yep. I agree with the above comments. Other users have reported issues while working with outlook 64 bit. Here is one such discussion http://forums.adobe.com/message/3289324 .
Thanks

Microsoft Access Windows 2008 64 Bit CFMX 9 64 Bit

We are migrating from CFMX 7 on a 32 bit Windows server to Windows 2008 64 bit with CFMX 9 standard 64 bit edition. When attempting to add Microsoft Access datasources, I received the Unable to update the NT registry. Variable DRIVERPATH is undefined error. I search the net and tried the recommended solutions I came across including installing Microsoft Office 2010 64 bit. None of the solutions have worked. I eventually came across the error "architecture mismatch between the driver and application" when trying some of the different solutions.
Most, if not all, of the recommendations I found online were dealing with Windows 7 or Vista, not server operating systems though.
This is a shared hosting server for our clients and some of them have older web sites implemented in Access and are reluctant to switch to SQL server because of the size and scope of their databases and it is really us who wish to migrate them in order to move to newer hardware and decommission the older server(s).
Has anyone successfully defined Access datasources within CFMX 64 bit on a server operating system and if so, how? Thanks in advance!

I beleive that yes you can install 32 bit ColdFusion on a 64 bit system. The troulbe is that you also need a 32 bit JVM and a 32 bit IIS.
As I understand it, with IE 7 you can mix and match 32 bit and 64 bit, but in IE 6 it has to be all one or the other.
I have read discussions on the hows and whys and the ins and outs of installing 32 bit CF on 64 bit systems.
What I do not recall is if you can install both 32 bit and 64 bit CF on a single machine. You may be able to with a multi-home or J2EE configuration of CF enterprise.

Need help with SMS Helper Driver for W520 Windows 7 64--bit

Greetings to all, I have a Windows 7 64--bit laptop. The solutions center indicates that that a driver for a device manager has not been installed. The message is for SMS Helper Driver (SMIHIP) STATUS not installed. Thank you. Ldxrunner

Did you install any third party plug-ins?
-> http://support.apple.com/kb/TS3430

Xp-windows​7 64 bit uprade-ins​tall failures on officejet 7310

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Xp-windows7 64 bit uprade-install failures on officejet 7310