Xperia Arc Bridge for Mac not detecting

Hi
I am using a Xperia Arc (LT15i) android version 2.3.4. I haven't updated this phone in ages and it is build number 4.0.2.A.0.62.
I'm using Sony Bridge for Mac 3.2(3202).
I have been trying to update my phone. Unfortunately, Bridge for Mac doesn't detect that I have a device connected (using MTP mode) in order to update it. The program detects that I have a phone connected when I connect in MSC mode. The USB is good. I have tried turning it on and off and reconnecting and restarting the program.
Any tips?

Hi Dantroy,
I apologize for the delay in an answer. Do you get any error messages when trying to connect the phone in MTP mode or does nothing happen at all?
If you do get error messages could you please provide me with error logs as it's difficult to know what your problem is without more information. Otherwise, I would just suggest trying to reinstall Bridge as well as trying a different USB-cable (even though you say it's working).
Here's how to get error logs out of Bridge:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here
I'm sorry I can't solve your problem right away.
Kind Regards,
David

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1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
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Could you please send me your details in a PM, and I will forward this.
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Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
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Hi Kazawaza!
Hi I have been in contact with the development crew now.
Sorry for a late reply.
They don't know what the problem is.
So can you please send me your log-file so I can forward the log-file to the development crew.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM a dropbox link with the file to me
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- Official Sony Xperia Support Staff
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If you want to get in touch with the local support team for your country please visit our contact page.

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