Xperia J- Problem in touch after Jelly Bean Update

Hello Friends,
I am facing a serious problem in Xperia J after the Jelly Bean Update.
1) The touch functionality is not working, ie, I am not able to tap the icons to open an app
2) The back/ home button does not respond to touch
The next point is very interesting:
3) The touch automatically happens, ie, when  I just unlock the screen by sliding the unlock button, then automatically the apps get selected, closes by itself, ofens the inner pages which I cant even control.
Please help by atleast advising me on how to down grade the softwareback  to ICS.
Thanks in advance,
~Viswanath

It would be worthwhile running a repair:
To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions. 
What are your thoughts about this forum? Let us know by doing this short survey.
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Similar Messages

  • Downloading phone book problem after "Jelly Bean" update

    I own a 2011 Mitsubishi Outlander GT with Bluetooth (labeled as Link System) and a Motorola Droid RAZR. The vehicle has always recognized the phone as paired. Prior to "Jelly Bean", I had no problems downloading the entire phone book to the Bluetooth device in the vehicle. However, I had noticed on a recent trip that several new contacts were not recognized by the Link system. I realized that I needed to update the phonebook. I first deleted the old phone book from the vehicle, but I was then unable to download the new phone book to the vehicle. I tried several times but with no success. An additional Bluetooth symbol would appear to the left at the top of the phone display with the message "PBap connection request". The message would disappear after a second. But several seconds later, the upper left-hand Bluetooth symbol would also disappear, and the vehicle Bluetooth device would then inform me that the phone book download had failed. I contacted Verizon tech support last week, and the rep and I concluded that the Jelly Bean update was the problem, but she was unable to fix it. I also noticed elsewhere on the Verizon web site that several other people with different vehicles were also unable to download the phonebook from their Android phone to their vehicle's Bluetooth device.
    I then realized that perhaps the Jelly Bean update had changed only how the Bluetooth on the phone interacted with the Bluetooth/Link system on the vehicle. I concluded that I needed to delete not just the old phone book from the vehicle's Bluetooth device, but also the pairing/recognition of the phone itself from the vehicle's Bluetooth device. I then reinstalled pairing/recognition of the Droid RAZR on the vehicle's Bluetooth device, and successfully downloaded the phone book from the RAZR to the Bluetooth device on the vehicle. This action should fix the problem on other vehicles as well.

        Jandariea, I understand how frustrating this could be. You would think a software update would be fully baked and basic functions like Wifi would work. However, this is not the case with all Jelly Bean software updates. You sound more like the exception then the rule! Have you tried to disable/enable airplane mode? Does this issue only happen with your home wifi, or can you connect to a public Wifi (i.e. library or Starbucks)? Have you tried to do a master reset on the phone http://bit.ly/T1Ib1B ?^SP

  • Terrible reception after Jelly Bean update

    The morning after upgrading to Jelly Bean my phone suddenly began having terrible reception issues.  At home I normally get about 2-3 bars but I have never had any issues getting calls out or in or texting... Now I get one bar and absolutely cannot call out or text out AT ALL...  I can receive texts, but I get no calls.  Sometimes it will say that I have no service, even when I have one or two bars...
    Even when I drive closer to town I can't call out until I get 4 or 5 bars...  even then reception is poor and calls are dropped for no reason.  Literally this phone has gone from working beautifully to being absolutely worthless as a phone.  Wireless still works fine at home and I still get 3G/4G service...  It also always says I'm Roaming at home or if I have less than 3 bars...
    I have tried *228 and even reset the phone to factory defaults with a full wipe.  No beuno...  Obviously I've tried numerous reboots as well...
    I'm not sure if the Jelly Bean update is a coincedence, but something is definitely up with my phone...
    Suggestions?

        Javaslinger, I'm sad to see that you've developed signal issues on your phone after the software update. Updates should bring enhancements and fix bugs, not cause issues. It looks like you've done quite a bit of troubleshooting already. If you have a battery saver, please uninstall as these can turn off data to save battery, causing signal issues.
    If still having issues, we'll need to submit more info to our product team.
    1) Provide network type and network strength details observed on phone, Menu>Setting>About Phone> Phone status> network type and network strength parameters.
    2) What type of network service issues are observed on device? Like call drop, browsing failures, SMS etc..
    3) Do you see any flickering in "network type" icon at the time of issue happened.
    4) Is the issue random / always ?
    5) Is the issue limited to a location/region or does he have problem everywhere you visit?
    MarquiaF_VZW
    Follow us on Twitter @VZWSupport

  • Why won't my home wifi work after jelly bean update?

    My phone updated to jelly bean on tuesday morning, and i noticed i cannot connect to my home wifi.  It will connect at school or work however.  I have tried turning off and on my phone and my router.  I know its not my connection because my other devices all connect to it.  When i go to the wifi on my phone, it detects my home wifi with a full signal, but when i put the password in to connect, it says the signal is poor and it just repeatedly tries to connect.  Is there any way that i can get my wifi to work again?  If i have to and if there is a way i will uninstall jelly bean if thats the only way to get it to work again.

    Here is my current situation with a brand new Razr HD:
    -Linksys WRT54GL with updated firmware
    -New Razr HD purchased 5 days ago
    -System Version: 9.16.6.X926
    -Android Version 4.1.2
    -Build Number 9.8.1Q-62_VQW_MR-2
    My Mom got the same phone at the same time and has dropped calls, poor wifi signal and range, etc.
    I have fully set up my phone with apps and all settings perfect, cleared the system cache, one factory reset and input all app usernames and passwords again, etc.
    My phone is perfect, except for not connecting to wifi in a room downstairs from the router where all other devices, a Nook, 10-year old DELL laptop, and Droid Incredible get 4 full bars of wifi strength. This Razr does not connect at all and rarely if it does when I leave the door open gets one bar of strength and is useless.
    I love the phone so much I am reluctant to swap it out and lose all my app settings and customization. I read that it isn't mattering if you swap it out, still the same problem. But it's bothering me and I want it right so I went to the Verizon store today to test it and swap it out for a new different one. They don't perform tests and didn't know what I was talking about. Very abrasive staff and manager tried to research the issue for a half an hour, then said they had a call in to Motorola. If I wanted to swap it out I could but that would be my one swap and that's it.
    I have actually spent so much time and effort on this I wanted to get a MAXX HD for my wasted time and frustration. That is simply out of the question. I stood there with my phone connected to the Verizon wifi network in the store with one bar of wifi strength, while the display connected to the same network showed a full network signal all bars.
    They were so abrasive, demanding that it doesn't matter how many wifi bars you get it will still connect to the Internet. I said no that's not true this device will not connect in my bedroom while all other old devices get full wifi strength. They didn't care.
    They were so reluctant in the matter that I decided to walk out and watch for an update to Jelly Bean to solve the issue. People are taking their phones back and it doesn't fix this. It seems to be strictly a Jelly Bean update fix.
    I will watch my phone, only use wifi in large areas that usually work fine, etc. My question is: When will there be a Jelly Bean update pushed out to Razr HD owners on Jelly Bean so they will have comparable wifi and signal strength to every other wifi enabled device that exists?
    Thanks
    PS. I have tried every single router and phone setting mentioned on any forum. Same thing. This requires a 2nd update.

  • No notification bubbles after Jelly Bean update.

    Hello, my Galaxy S3 no longer shows the number of missed calls or text messages in little bubbles on the lock-screen. apparently it's a problem/change on Verizons side of Jelly Bean, since other S3 carriers don't suffer from this. Is there a way to fix it, if it's a bug, and does Verizon know about it? Or was it intentional?
    I've factory restored the device and all, no change.

    I want the bubble notification back. Other carriers still have it and this upsets me greatly. I love being able to use the shortcut and it went right to the msg  or email.
    i noticed the battery consumption but didn't connect that to jelly bean... WTH verizon what were you thinking. get your butts in gear and fix this. fix the calendar too.  I'm now very unhappy with being a verizon customer. i love my phone now put it right PLEASE I'M BEGGING YOU FIX MY PHONE

  • No Speed Dial after Jelly Bean update

    I am using a Razr Maxx. I had several speed dial numbers set up and working before the update.  Now they do not work and I cannot add them from the menu or by holding down the number I want to assign.  What is going on?  How do I fix it?

    Speed dial was one of the features removed in Jelly Bean; alternatives are Direct Dial and Favorite Contacts widgets.

  • Crashed after Jelly Bean update

    Dear Team,
    Yesterday I updated my excite and after it asked for restart screen got stuck at TOSHIBA - LEADING INNOVATION. Nothing happened after that. Few offs and ons did not help. Finally desided to perform hard reset to factory settings and guess what...nothing. Still the same - screen got stuck at TOSHIBA - LEADING INNOVATION.
    Can somebody help me as i have no service center here.
    Toshiba Excite™ 10 Tablet (32GB) Model Number AT305-T32

    I am sorry to hear your news. I fear that happening to me. But I live 15 min away from Toshibas service center. i am NOT going to do the upgrade on mine as it works jsut fine as is with 4.0.  I have the Excite 7.7
    best wishes in yours coming back to life.
    patrick

  • Google Voice Won't Work With Bluetooth Headset After Jelly Bean

    I am SO frustrated. I had no idea I was installing the Jelly Bean update when I updated the software on my phone. Note to Verizon Communications team: PLEASE do a better job of communicating significant software updates. I would not have installed Jelly Bean. I learned long ago to stick with factory OS on my phones.
    Since the update, I noticed that I could no longer dictate texts and emails. Also, my call recording app no longer worked. I switched to Swype and it would work for a few minutes and then stop.  I could still use my bluetooth headset to make calls and S voice worked (although, like others here, I noticed that it's now worse--it doesn't recognize any contact names I request anymore). After trolling Android forums I found that the problem is with the bluetooth headset. You can still dictate when the phone's bluetooth is on, but when a device is connected, all bets are off.
    I almost did a factory reset, but then I read that a hard reset will not restore ICS, nor did it resolve this bluetooth Google Voice issue for the few people who tried it already. In fact, resetting caused more problems (eg., more battery drain and removal of Adobe Flash, etc.).
    Does anyone know how I can go back to ICS? Bluetooth and Google Voice are the two features I value most in my phones. This is a NIGHTMARE.

    rcschnoor -
    The Bluetooth/Voice Search/Dictation issue is a valid issue for the OP, a valid issue for me and oh yeah, the hundreds of other people affected by the, "Google Voice Search stuck on "Initializing" bug filed here on the Google Android Project page.  Here is yet another reference to the same issue from Android Central.
    The "Google Music freezing after Jelly Bean Update on Galaxy S3" is also a valid and documented bug located here also on the Google Android Project page.
    So I ask, how does sharing with these people that do have these issues, and are affected by them, that you are not experiencing these issues help in any way?  Isn't that the whole purpose of a community forum to help others?

  • The only way to fix Xperia P problems after the jelly bean update!

    After the jelly bean update my Xperia got slow, I could not answer phone calls, the call log took so much time to appear , I have tried uninstalling external softwares , reseting the phone , nothing worked. Finally I have downgraded the phone follwing the guidelines provided in this link - http://talk.sonymobile.com/t5/Android-development/GUIDE-How-to-Install-Jelly-Bean-ICS-Ice-Cream-Sand...
    Now my phone is fast , gallery is working fine , I can receive phone calls , no useless chrome by default , the google search widget works fast , the overall performance is much better. So I would recommend people to downgrade their Xperia p to ice cream sandwich and stick with it. OLD is GOLD! 

    What is your build version now after downgrading to ICS? I could not download 6.1.1.B.1.54 from the list which was best to me.. Please let me know quickly, I'm having the same **bleep** problem in JB.

  • Jelly Bean Update Problems on Xperia S Tablet

    I think we need a new topic for Jelly Bean update problems and fixes.
    Solved!
    Go to Solution.

    small fonts and icons blurry pixelated in notification or google agenda widget
    browser crashes a lot.
    Missing jelly bean home launcher
    Wifi disconnecting for no reason.
    Animations aren't smooth tough tablet is more responsive then android 4.0.3 release6b

  • Cannot get screen to turn on during call after Jelly Bean

    Got my Jelly Bean update the other day.  Afterward I noticed the issue when trying to check my voicemail.  Called *86, screen went black and I was unable to get it back on using the power button (like I usually do) so I could not enter my voicemail pin.  Verified the phone was still on the call since it would tell me to enter my pin and then finally hang up.  I cannot get the screen to come on via other calls either incoming or outgoing.  This makes the phone virtually useless as a phone since the update.  I have done a full factory reset following the instructions on Verizon's site and prevented the phone from doing a full restore, so it did not pull down all of my apps again in case that was somehow a problem.  Still no joy.  Does anyone know how to fix this?

    Sorry, the email alert got eaten my by spam filter and I just found it.
    I have a screen protector on the phone, but not a case.  I have had my device for about two years now.  There is no damage to the phone at all.  The device was working perfectly fine until the Jelly Bean update.  Ever since then I have had this problem.
    After reading MitchF's response I removed the screen protector that I had on the device and it appears that it may be working at this time.
    What does not make sense to me is that why, as soon as I got the JB update, my screen protector became a problem when it had been working just fine through past updates to 4.0+ for almost two years (minus the last few weeks).

  • Xperia arc S will not get Jelly Beans

    Closed toppic, multiple posts.
    As officially stated on Facebook, Xperia arc S and mini pro will not get Jelly beans update.
    http://www.xperiablog.net/2012/07/26/official-2011-sony-xperia-handsets-will-not-get-android-4-1-jel...
    As a conclusion of this, Jelly Beans will not be rolled out to any 2011 phone, as the arc S is the last and top model of the 2011 line.
    One of the best things in this facebook post is the proposal to buy a new phone...
    This proved again to be a lie of Sony, stating that they will support and update phones for at least 18 months.

    there are a lot of simillar posts like this, you can try to search the forum ,

  • Unable to send or recieve video text messages after jelly bean

    I recieved the jelly bean update and I can not send a video message.  When I try it says that it is to large.  This occurs even if its a 2 sec video.  My video is set at the lowest setting also.  When I recieve a video message all I get is the audio.  Please help

        Dear Don2321,
    I am sorry to hear of the difficulites you are experiencing after the software update on your phone. Software updates are meant to provide benefits to your device so I can understand the frustration. Allow us to help get to the bottom of your video messaging concerns.
    On a Motorola Droid Bionic, if you are planning to send a video, you must first change the video recording mode to mms. Trying to send the video in any other video setting, will not allow you to send it and will give you an error message that the file is too large. To change the recording setting mms tap on the Camera icon>switch to video mode>tap menu>tap on the video mode icon next to the microphone>select video message. Once you have changed your setting to video mode, record your video and then send it. If you are still having issues with sending a video via text message in video mode, please reach out to us. We will be more than happy to assist you in further troubleshooting.
    MichelleS_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

  • Jelly Bean update for Xperia go in Middle East

    Hello,
    im not sure if Jelly Bean update for Xperia go in Middle East is available.
    cause im trying to update my phone from ICS to JB using [PC Companion and sony update service] an message appear says that [you already have the latest update].
    can anyone confirm that jeally bean not available in Middle East ?

    here is an alternative if you MUST have the update right now
    http://talk.sonymobile.com/thread/41609
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • Jelly Bean update completely killed true hands free voice dialing.

    Regardless of the fact that S-Voice (as well as Google Voice dialing/search) is unable to recognize most of my contacts, it's also a fact that by definition, it cannot work as a true hands free voice dialer, which is defined as the ability to make a call without touching (or even seeing) the phone AT ALL.  This is due to the simple fact that neither S-Voice nor Google Voice dial/search allows you to say "yes" or "no" to a phone number confirmation prompt.  In other words, you need to see the screen at some point in order select the correct number to dial.  Prior to the Jelly Bean update, this issue was relatively easily solved by using a third party app -- I preferred an app called "Cyberon Voice Commander" -- to take over the voice dialing duties.  The first time you hit the Bluetooth button after installing the app, you could select the default program to respond to the BT button.  I simply selected the Cyberon Voice Commander app, and everything worked from this point forward -- I could dial a number without ever taking the phone out of it's case.
    With the Jelly Bean update, however, this is suddenly no longer possible because S-Voice completely takes over the Bluetooth button, and does not allow another app to take over as the default.  The "launch by default" section for S-Voice in the application manager is now greyed out, and says "no defaults set" for S-Voice even though S-Voice is set as the default program to launch when pressing the BT button.  The only "potential" solution is to completey "disable" S-Voice via the application manager, which does allow you to select Cyberon Voice Commander as the default BT button press app, but there are two problems with this.  First, the default resets when turning the phone on even though you select "always" for the CVC app.  This means that you have to re-select the third party app as the default BT button app EVERY time the phone is turned off.  Second, disabling S-Voice is not a solution because I still would like to use it for things OTHER than voice dialing.  Disabling it completely removes it from the menu, making it unusable even for things that it is better at.
    I cannot believe how hard S-Voice is being shoved down our throats.  Why would they make it mandatory?  The whole point of Android is that it's supposed to be "open" and allow users to individually decide on their own way of doing things -- i.e. to offer multiple approaches that suit your preferences rather than adopting a narrow minded "we decide what's best" attitude.  This is the whole reason that I moved away from Apple.  This S-Voice situation, however, is just ridiculous.  It's fine to push it as an "option," but please keep it OPTIONAL -- particularly given that it literally CAN'T do what other apps do (i.e. true hands free dialing.)
    Larry

    A few things you can try ... turn off the phone, remove the SIM card, wait a few minutes, then reinsert the SIM card and re-boot the phone.  Maybe a fresh connection to the network will improve the signal/call quality.
    Do a system cache clear; it won't delete your data:
    Power down phone
    Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu
    Use volume down to navigate to 'Recovery', use volume up to select
    You should see screen with triangle and exclamation point next to an Android
    Press volume up/down simultaneously to go into system recovery
    Use volume rocker to navigate to 'wipe cache' and use power button to select
    Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select
    If all else fails, back everything up, remove the SD card to be on the safe side, and factory reset the phone.  No, it's not a preferred option, but sometimes that is what it takes to 'clear out the cobwebs' after an operating system update.

Maybe you are looking for

  • Automatic download and creation of volume license installers

    Every time there is a new update of LabVIEW we typically hunt down the installation disks from ni.com as soon as they are available, and start the process of making volume license installers...(Or, if the update seems less exciting, we wait patiently

  • Mail loads on iPhone & iPad but not Macbook Pro

    Mail is received in iPad & iPhone Inbox but suddenly stopped showing up on Macbook Pro. This started happening last week but previous to that, it worked perfectly. Any ideas, please? Thanks.

  • Assigning the output  type to the shipment number

    hello, can any one tell me how to assign the output type to the shipment number. Ex: ALTR to all my shipment numbers. By default, its taking other output types. Thanks in advance.

  • SQ01 double value

    Hi, In my sq01 Query i am using LDB SDF ( FI/CO) . It running Successfully. only one Problem is that  it showing Double Value Why ? How to Solve this ? Thanks

  • DSO Activation Error

    Experts, My request got successfully loaded into the DSO. Then I activated it and executed the request. Unfortunately no data showed up except for the field names. So I went back to the manage screen of the DSO and saw that the request had turned red