Xperia Z Screen Cracked & Touch not working..

Question

Hii.. This is regarding my xperia z phone. I purchased in april 2013, got a replacement Phone in NOV 2013 and now I had my fone in good condition.. I got my scratchguard changed n got a bubble in between.. I pressed vertically so that the bubble may disappear but it cracked my device from the top..        The top part of the cracked screen has lost its touch.. I went to the Service centre talked to the manager And he said that It cannot be replaced as it is out of purchase date.. he told me a figure around 15k to replace the fone..    M using the fone by rotating n all.. I didnt xpect sony xperia Z to b so so so weak.. Its really heartbreaking that i lost my fone while adjusting d screenguard bubble,,  I need SoNy to read my post so that they could provide a better option for me.. 15k is half d price of the fone n i think i deserve a replacement again.. This fone cracked so lightly n lost its touch..  I read that this fone was strong but I think d replacement gave me an already damaged Sony xperia Z.. Its just 5 months n this happens. .  NEED YOUR ATTENTION SONY!!!!!!!!!!!!!!! 

Answer 1

With due respect i am reporting this issue to mark your attention regarding the virtual damage developed at its own in my xperia z I have purchased the Xperia Z on 2nd Feb 2014During the use of 2 months i got some hanging issue in my phone and i was advised to replace it by sony service center at Faridabad. Howsoever i simply left it there for replacement.After a week i got a phone which was said to be new. At the time of picking it i saw a slight line over the top of screen. That line was hardly visible if you will tilt the phone then you will see it otherwise you will never recognize it.But the executive said that it is not a problem you can use it, if you will face any problem we will further replace it(Because xperia z series can't be open so the replacement was the only option) There after i got a kitkat update and i have upgraded it at my office via wifi.After ward i got a sever problem of heating during calling and regular use.On enquiry from service centre they said it is not a problem it is happening due to some unstable version of google service and advised to uninstall the google service till the next update comes. I have un-stalled and reinstalled it later but no relief regarding the heating problem.One side i was concious about the heating problem and suddenly my phone starts unresponsive many times. Slowly and gradually the slight mark on screen at top stretched to top to bottom and i was helpless because i was in my village where there was no such service centres available. This time my friend advised to approach service center.and i went there to diagnose all these issues. But people at service centre didn't take it under warranty and said its a physical damage.  My question is how it got physically damaged, even there is no clue of broken edges and scratches on screen or around.After my read on google i got my answer that it was not abused by me but some units might have such defects and on sever heating it can be stretched to whole screenfind the reference urlshttp://forum.xda-developers.com/xperia-z/help/xperia-z-zr-ul-z-ultra-display-issue-1-t2515293/http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-z-glass-back-cracked-on-it-s-own/td-p/321733/page/44 current status is under warrantyat technocare solutions pvt ltd service centre at lajpat nagar Delhiissue : touch damage (not considered under warranty)ticket id: 14112202378job no: W114112202378Date : 22 Nov 2014 Please issue a new unit under the warranty condition instead of paid repairing .Other wise i have to appeal consumer court/consumer forums for same.