Xperia z screen not working frozed

My sister's xperia z isn't working.was working fine suddenly stopped working.hanging,screen not respondingi'll post the link to the video and she checked the battrey lid and the color was white.please tell me a fix to this.https://goo.gl/ovjK1S watch 

Hi zxeria, I agree with @Uliwooly - here are some additional steps on running the repair:
back up using PC Companion 
1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ depending on phone model.
You can view detailed information about this as you follow the steps in the Backup & Restore wizard).
back up using Bridge for Mac
1. Launch Bridge For MAC.
2. Select "Back up your Xperia device".
3. Select the data you wish to back up from your device (the windows can be expanded for more detail as below; then select "Next".
4. The backup will now be in process, do not disconnect the phone while this runs.
Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.
I do hope this helps! If it doesn't then contact your local Sony Xperia Customer Care team as your device may need to be assessed by a repair agent.
 

Similar Messages

  • Xperia E1 Screen not working

    Hi I bought an Xperia E1 the last week, but today I was using using it normally when the screen turned off.Now the screen is totally black with no light, even after rebooting or repairing my phone with Sony PC Companion (but i can hear the booting melody when I turn it on). Somebody got an idea on how to fix this ? Thank you PS: Sorry if I do english errors because I'm french

    i bought xperia e1 dual on july after 1 day i recieve a notification of update so i updated it. when its done i off it until the next day when i turn it on the screen already like got virus many lines n blurred so i take it back to sony centre where i bought it. I ask them to repace it or change but they cannot change it they said  because it was aready registered on my name. What is that? They only told me they will repair the handphone in 2 weeks time and now it already 3 weeks the sony centre still never give it back on me.

  • TOUCH SCREEN NOT WORKING XPERIA Z ,

    Hi all, can anybody help please, the touch screen is not working on daughters Xperia Z. Loads ok & can power off using the volume + key & power button & then turns on but touch screen still not working, It hasn't been dropped & no liquid spilt on it, only 2 months old. Can't download anything support etc from Sony as it asks to enter the password to open the phone which she can't do as the touch screen not working.Is there another way or does it need to go back to the comapny for repair. It is contarct with VirginThanks in advance

    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    I'm sorry to hear. If the touch does not work, it's not much that you can do on your own more than performing a software repair to exclude software related problems. This can be done via our program Update service:
    http://www.sonymobile.com/global-en/tools/update-service/
    Download and install SUS, follow the instructions that appear.
    Note that the personal data will be lost when performing this repair and if you cannot access the menu, you are unable to back up this data.
    If the problem persist, I suggest that you contact your local support team to get information about how you should proceed in this case:
    http://www.sonymobile.com/global-en/support/contact-us/contact-info/

  • IPhone 4 touch screen not working

    iPhone 4 touch screen not working properly. Sometimes it activates icon itself. After updating to iOS 6.12, it stop working totally.

    Good Morning S.GOPINADHAN,
    I understand your iPhone screen is black and you are not able to turn it on.  The article below will explain what to do when your iPhone is not responsive.  I'll also include instructions on how to back up your iPhone when you are able to turn it on.
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    https://support.apple.com/en-us/HT201412
    iCloud: Back up your iOS device to iCloud
    https://support.apple.com/kb/PH12520?locale=en_US
    Regards,
    - Judy

  • LaserJet Pr0 200 color MFP M276nw Touch Screen not Working correctly

    Hello, I'm having an issue with a LaserJet Pr0 200 color MFP M276nw Touch Screen not Working correctly. I have followed the instructions to reset the printer, but now am unable to select 'English' as my language because every time I select the 'English' option 'Spanish' is selected. I am then given two options to select 'Si' or 'No' both of which can not be selected on the touch screen?
    Anybody know of a way round this?

    Hi @dnhowes ,
    I see that you are having issues with the touch screen not working correctly. I will do my best to help you.
    Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
    Was it the Nvram reset back to factory settings that you tried or a hard reset?
    Try selecting the option on the display a little higher above the icon to see if that helps. Some touch screens are finicky.
    I find that on the Lab printers when I am selecting different menus.
    If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Screen not working, says I need passcode to back up to PC and screen frozen

    Screen not working, stating I need a passcode to sync and back up to PC

    1st try the Restart and if need be try the reset
    Restart or reset your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201559
    Best of Luck

  • Lenovo A1 - Touch screen not working after digitizer replacemen​t

    After dropping my tablet and breaking the digitzer, I ordered a replacement digitzer from a company in China. (It took about a month to get it) After watching this video, I was able to install my new digitizer and it finally looked new again....well at least the screen!
    But.....when I powered up my tablet, the touch screen wasn't working..... I emailed back and forth with the company and they told me to install drive program, and send me a link to a site with a video, this site may have contained more than the video, but it was all in Chinese and I couldn't figure it out even with Google Translate. So I started researching. I thought I would try and load ICS on it, I thought, "Whats the worst thing that could happen?" it wasn't much more than a brick at this point anyways. 
    I found this website that let me through installing ICS on it. I had absolutly no expectations...but IT WORKED!!!! MY TOUCH SCREEN IS NOW WORKING!!!! I COULDN'T BELIEVE IT!!!
    When I was researching for this problem, there was absolutly no posts anywhere for "Touch screen not working after new digitizer". So I wanted to share my experience.

    Yea you are correct.....it must be a hardware problem. You must contact service centre of Lenovo and get help from there.
    You can say thank you by pressing the star left to my post IF I HELPED YOU

  • Water damage to iphone screen not working

    I need to back up to icloud, but my touch screen not working.  Siri is working, i can text. Is there any other way to backup contacts to icloud without touch screen?

    UUsually when a phone gets wet you put it in a bag of uncooked rice for 5 to 7 days, but that doesn't guarantee that it will work.
    you can get an out of warrant iPhone at the Apple store.

  • 8500 All in One - touch screen not working

    One minute the touch screen with all it's functions was working fine and then, bam (!), the touch screen stopped working and I can't even use the one/off switch to power the unit off - it does not respond.  Funny thing is that the printer is still working from my computer so I can still send a print job via the wireless.   With the touch screen not working I can't use any function from the unit itself (copy a hard copy, fax a hard copy) and if the unit runs out of paper I have to unplug it to reboot since I can't hit the 'enter' on the touch screen once I've reloaded. 
    Bottom line --- nothing from the unit itself works.  Has a printer fairy locked me out or does this sound like a hardware error?  Thanks for any help ...
    Linda T

    Excellent.  Let me know how round 2 treats you.  The sad demise could have been due to a couple of things...as a side question, is the climate where you live especially dry right now?  I may request that our testers recheck how well we handle a static shock on the product if it is dry where you live. 
    Regards, CF
    I work for HP and hope to make your day Sproutastic!

  • Ipod touch screen not working even after resetting to factory specs

    ipod touch screen not working even after resetting to factory spec.  lock symbol appears at top

    That indicates you have a hardware problem. An appointment at the Genius Bar of an Apple store is in order.

  • Print Screen not working for user but working for Administrator

    Satellite A100 Laptop Print Screen Not working for USER but is working for Administrator[ New ]
    09-14-2009 11:25 AM
    Hi I am new to this forum and am asking for your  help.  We are sharing a computer, the PrtSc key is working for the Administrator but not when we switch users.  We have tried everything that we can think of: From opening a the page(S) we want to paste to not opening the pages. My most common usage is to PrtSc and paste it into an email , but barring that we have tried opening a page in notes, documents, word etc . Nothing seems to work.  I do not get an error message , it just won't paste. Since we are not computer literate we are hoping you can help us with a solution .  Thanks in Advance .

    Jerry, that post you just answered was from nearly 4 1/2 years ago!  And that's the last time the OP was here.
    C.B.
    Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

  • After update.. i can not start the ipad, when i press agree in the terms ...it will freeze and the screen not working///help please

    after update.. i can not start the ipad, when i press agree in the terms ...it will freeze and the screen not working///help please

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • Ipod touch 32 GB touch screen not work

    32GB  ipod touch touch screen not work  WHAT TO DO SOME BODY HELP ME MY PHONE NUMBER 09880252978

    If your iPod is not dry, dry it before further use. To dry:
    How to fix a wet iPod or iPhone | eHow.com
    It recommends drying for seven days and changing rice every day.

  • T61 LCD Screen not working at all !!!

    Hi, i have :
    1 - Thinkpad T61 6460 EF7
    2 - Windows XP SP3
    3 - Intel Centrino Pro Duo 2Ghz
    4 - NVidia Quadro 140NVS
    5 - 2 GIG of RAM
    6 - Latest drivers and updates installed
    I was working and suddenly :
    1 - my screen started flashing red
    2 - and then Blue Screen
    3 - crash
    4 - i can see the screen working but it shows nothing
    what i did:
    1 - i bought an external screen to see what's going on
    2 - external screen works only in safe mode and not in the normal mode and the Thinkpad LCD Screen still not working
    3 - i checked the BIOS ans in display Thinkpad LCD is checked
    4 - i've done a R and R restore, the thinkpad LCD screen resrarted working
    but
    1- the screen seems blocked by sometimes
    2- after reinstalling the laptop in a way to continue working on it
    3 - in the end of the day red flash, blue screen and screen not working anymore
    so please, is there any software solution or do i have a hardware problem ?
    thank you in advance

    I was referring to PC-Doctor bootable CD...
    http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-56222
    As for Turbo Memory, I don't have enough experience with it to claim anything...but am tempted to point at the GPU as being the component most likely at fault...
    Good luck.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • Replaced iPod screen myself, screen not working. Will i be eligible to get a screen   LCD repair from Apple ?

    I dropped my ipod by accident and i decided to repair the ipod myself by buying a screen off eBay. I replaced the the screen and everything was working when i tested the iPod before screwing the backplate back on. When i closed the iPod, it had a white screen when i power up. I held the power and home button for 30 second and nothing happens. The power button still powers the screen on and home, and when i hold it down it powers off the iPod.Replaced iPod screen myself, screen not working. Will i be eligible to get a screen + LCD repair from Apple ?
    Will i still be eligible to get a screen + LCD repair from Apple ?

    No, you are not eligible.

Maybe you are looking for

  • Hard Drive Filling Up On It's Own, Even After I Delete Files

    Okay so I have a macbook pro version 10.6.8. and I don't really know much about computers, so if you can help me and take it slow that would be greatly appreciated! I don't know anything about logs, but by reading some of the other questions, it seem

  • GPS location on iPhone 4 pics does not displaying in iPhoto Places

    I recently upgraded to an iPhone 4, and I noticed that the pictures I've taken do not seem to contain GPS location information. I was hoping to use them to geotag my pictures and access them via iPhoto Places feature, but they do not have any locatio

  • Help, nothing is working -_-

    Okay, I may not be an expert on Java or a wizard who knows everything on computers and whatnot but uninstalling Java should be simple as pie, right? I've tried to uninstall Java7 update 1 for the past hour or so and I've used multiple uninstalling an

  • I have downloaded a game from i tunes but I can't see it in both phone and PC

    I have downloaded a game from itunes but I can't find it in both my phone and my i tuner account. What is the problem?

  • Are you still having trouble uploading??

    every now and then I will run into a problem. after i push upload, iweb says that there is something wrong with the internet connection. The circle that is on the top left stays white and does not show any blue. this only happens when i try to upload