Xperia Z1 Black screening when making calls

Hi all, 
I recently got a Z1 and now when i make a call or answer a call, my screen goes black. I have to hard reset my phone to hang up and get back to the home screen. 
Any suggestions? Its driving me insane!!! 

Do you have any screen protector/cover on your phone? You can also boot the phone in safe mode to see if you experience the same problem:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Similar Messages

  • Screen doesnt get blacked out when on call after the new update

    Since the time i Have updated the firmware screen doesnt gets blacked out, when on call after the new update. Because of this option automatically get selected by getting touched cheecks.
    any solution?

    Please try to update your plugins [http://www.mozilla.org/en-US/plugincheck/] Flash is out of date.
    Also the Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
    '''Note''': ''This will cause you to lose any Extensions and some Preferences.''
    *Open websites will not be saved in Firefox versions lower than 25.
    To Reset Firefox do the following:
    '''For Firefox versions previous to 29.0:'''
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox"[[Image:Button reset]] button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    '''For Firefox 29.0 and above:'''
    #Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.
    Now, a new tab containing your troubleshooting information should open.
    #At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!
    Thank you.

  • I have the problem of calls getting failed.. Black Iphone 4S 16gb IOS 6.1.3. O2 Network.  Airtel India.     I have full bars of signal but cannot  make calls. Goes to "No service" then to "searching".     I constantly get "Call Failed" when making calls.

    I have the problem of calls getting failed.. Black Iphone 4S 16gb IOS 6.1.3. O2 Network - Airtel India.
    I have full bars of signal but cannot  make calls. Goes to "No service" then to "searching".
    I constantly get "Call Failed" when making calls.
    What could be done to solve the problem?

    Try settings/general/reset/reset network settings.  If that does not do it then contact your carrier

  • Post update to iOS 8, i get black screen when I reject or miss a call...how to get rid of this...?

    post update to iOS 8, i get black screen when I reject or miss a call...how to get rid of this...?

    Do a sync and backup first.

  • I used to see my contacts' photos full screen when they called or when I called them now I only see a thumbnail when they calling and when I call them?

    I used to see my contacts' photos full screen when they called or when I called them now I only see a thumbnail when they calling and when I call them?
    iPhone 4s iOS 7.1

    Hello User909807,
    After having some close calls with fraudulent purchases on my own bank account, I know how scary it can be to know someone else other than you had your personal information, so it was nice to know my issuing bank was helping keep my identity safe. Having said that, it’s completely understandable why it’d be frustrating to discover you were unable to continue making purchases after confirming your identity via text, and I apologize if this caused any unintentional frustration.
    While I’ll be sure to document your feedback regarding our partnership with Citibank, N.A., please know that they are the issuer of your My Best Buy credit card account. As such, I will be glad to share your concerns with our Citibank contacts so that they may contact you to discuss your account in further detail. Please know you should receive follow-up contact from them within the next 3-5 business days.  
    Respectfully,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • AIR - black screen when packaged

    When I run the application from Flash Develop everything is fine, both in Debug and Release.
    After the application is packaged and installed, I just get a black screen when run.
    However if I add a 'debug' file to applicationDirecty\META-INF\AIR\debug the application runs normally.
    What could be causing this? and how can it be solved?

    A debugging utility seemed to be causing the problem in the release build... removing calls to this solved the issue.
    /** Gets the name of the function which is calling */
    public function Log(prefix:String = "", suffix:String = "", params:* = null):void
        var error:Error = new Error();3
        var stackTrace:String = error.getStackTrace();     // entire stack trace
        var startIndex:int = stackTrace.indexOf("at ", stackTrace.indexOf("at ") + 1); //start of second line
        var endIndex:int = stackTrace.indexOf("()", startIndex);   // end of function name
        var lastLine:String = stackTrace.substring(startIndex + 3, endIndex);
        var functionSeperatorIndex:int = lastLine.indexOf('/');
        var ClassSeperatorIndex:int = lastLine.indexOf(':');
        var objectName:String = lastLine.substring(ClassSeperatorIndex+2, functionSeperatorIndex);
        var functionName:String = lastLine.substring(functionSeperatorIndex + 1, lastLine.length);
        trace(prefix +" " + "[" + objectName + "]" + " > " + functionName + " " + suffix);

  • Yoga 2 Pro - Black screen when on tablet mode

    Hi,
    2 weeks Yoya 2 pro out of the box, and get a black screen when reaching the tablet mode (back of the lid touching the back of the laptop base).
    I try hanged the setting under power management, with no success. When reaching the tablet mode, I get the same result as closing the lid in laptop mode.
    I connect my Yoga 2 to a TV through the HDMI and can see the screen and interact with the black screen (not easy to touch the right spot).
    My bios is updated and I have Windows 8.1.
    Any suggestion???

    I found the answer to my problem at
    http://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Yoga-2-Bios-Update-Crash/m-p/1322487/high...
    Now that I found that post I do recall the instructions telling me to turn it off manually when I updated the bios earlier this year. However, the current instructions do not mention it at all, perhaps they should be updated?

  • I attempted to use netflix on my MacPro safari 10.5.8, I get a blank black screen when I attempt to watch a video, Has anyone encountered and solved this dilemma?

    I attempted to use netflix on my MacPro safari 10.5.8, I get a blank black screen when I attempt to watch a video, Has anyone encountered and solved this dilemma?

    I also have downloaded netflix "Silverlight" I believe successfully...at least acoording to the popup at the end of the Silverlight download "You have successfully downloaded Silverlight"

  • Why do I get a black screen when i click on a PDF in a web page?

    why do I get a black screen when i click on a PDF in a web page? Firefox works as is should.

    Hi,
    From your Safari menu bar click Safari / Preferences then select the Extensions tab. If you have any installed, turn that off, then relaunch Safari. Try a PDF file.
    If it's not Extensions, open a Finder window. Select MacintoshHD in the Sidebar on the left. Now open the Library folder then the Internet Plug-Ins folder. If you see any files such as this:
    AdobePDF Browser or Viewer Plug-in
    Move it to the Trash, relaunch Safari.
    Carolyn :-)

  • My iphone 4s goes to a black screen when in use of any apps. after the update to ios6 any ideas for a fix?

    Since i updated to ios 6 my iphone goes to a black screen when it is in use. I could be texting and 5-10 sec later it goes to a black screen and than to the home page. Its also will be when playing games and so on. Can you please help me with this? I have tried resetting my phone, press the home button 2 time and canceling any running apps and even press home and powering button and still does the same thing. I need help!!!! Any suggestions?????

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • My ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    my ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.

    My Macbook Pro has a black screen when running in Bootcamp Windows 7. Since I updated the mac side my windows side now starts up with completely black screen - no prompt, nothing, Cap keys still light up as does mouse and DVD drive seems to run.
    Will not show up in safe mode, will not show when started from Windows 7 DVD.
    I suspect the Mac update wiped out my PC video drivers but can not think of a way to re-install?
    Can see the PC volume from Mac side with files.
    I've looked at all the online solutions so far and have tried most of them without success. Please help!
    Specs:
    2009 Macbook Pro, 3.06 GHz Intel 2 core, Max 10.6.8.
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro5,2
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          3.06 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache:          6 MB
      Memory:          4 GB
      Bus Speed:          1.07 GHz
      Boot ROM Version:          MBP52.008E.B05
      SMC Version (system):          1.42f4
      Serial Number (system):          7302300GANE
      Hardware UUID:          B2D4B4B4-CD92-5C7A-BDC2-527D30DD8DF3
      Sudden Motion Sensor:
      State:          Enabled

    EDIT: RESOLVED
    For anyone else who finds their way here like I did, this link did it for me: https://forums.geforce.com/default/topic/527599/windows-8-issues-solved-please-r ead-if-you-39-re-having-black-screen-and-or-flickering-/
    Specifically, the posts by Dunsany and valkyr did the trick.  I booted in safe mode, uninstalled and deleted the Nvidia driver, disabled automatic driver installation, and restarted normally.  I then manually downloaded and installed the previous Nvidia driver for my graphics card (which at the time of this writing was 335.23, rather than the latest which was 337.88), and everything is now bueno!
    Two hiccoughs along the way: First, when I tried to uninstall the Nvidia driver the first time, when I restarted I got the login screen (which was a good sign), but it quickly went black again.  I powered down, restarted in safe mode again, and repeated the uninstallation process, and it worked the second time.  Second, when I started the manual install of the 335.23 driver, the computer played a sound similar to the one for disconnecting a USB device, and the screen went black.  I'd seen a lot about trying to increase the brightness (though it hadn't worked up to this point; but if you haven't tried it yet, might as well); I tried it, and it worked! So far I'm back up and running. [/fingers crossed]
    Hope this helps someone else!

  • Black screen when opening in .pdf

    I'm having problems with opening the C5-project in .pdf. Some people get a black screen when opening the .pdf file (version 9 or higher), most of the time it goes well, but 1 out of 10 times it doesn't work. I have know idea what could be the cause of the black screen (use of laptop?).
    Now it is impossible to send this project to our stakeholders, because I don't know whether it works or not.
    Does anyone recognize this and knows why this happens, and how to solve this?

    There was a recent patch released by Adobe for Captivate 5 that addressed a similar black screen issue in Captivate SWFs.
    You can get the patch here: http://www.adobe.com/support/captivate/downloads.html
    It may turn out to fix your issue as well.

  • I can't upload Iphone 5 video or send it in an email. It will play in iTunes but just gives a black screen when I try o email. I get an error message when I try to upload. Any Ideas?? I've already reinstalled OS X

    It will play in iTunes but just gives a black screen when I try o email. I get an error message when I try to upload. Any Ideas?? I've already reinstalled OS X

    Not sure if this Term is Relevant towards an iPhone but, my iPhone won't Post unless if it's plugged into a Charger.

  • HT1937 I have installed an app : Birdfield guide in my iPhone 4. But the app is not working after installation. It shows black screen when opened

    I have installed an app : Birdfield guide in my iPhone 4. But the app is not working after installation. It shows black screen when opened. I need suggestions to make it work or the reasons for not working.

    Yes TeeKnows, try deleting it and download it again. After finished installation if still shows black screen delete it out off 'running apps' by double tapping the home button and swipe it off. If still shows black screen then try fully turning off your iPad (holding the sleep button) and turn back on again.
    I hope I helped
    thanks
    Lydia

Maybe you are looking for