Xperia Z3 Compact 3.5mm jack problems

Hello I'm having problems with the audio jack on my phone (Z3 Compact). Recently i noticed that often, while listening to music over headphones, the playback would just stop. At first I thought it was an app problem so I tried switching apps. Turns out it's NOT software related; If I move the audio pin even a little bit (and it moves constantly in my pocket), the app just stops playback as if they were completely disconnected on purpose. After another nudge it recognizes the headphones again, only to lose them a moment later. If I absolutely dont touch it, it works fine, but preventing any movement at all while the phone is in my pocket is nigh impossible. Had the phone for about 3 months, and this only started happening a few days ago. Tried blowing the dust out, as well as using 3 different pairs of new headphones and the issue persists. It's kind of hard for me to send the phone to Sony for repair at the moment, so that is my last resort. I'm out of ideas how to fix this. Anyone had similar issues?? Thanks in advance.

Happened to me today as well. Only had the phone for 2-3 month as well. had so much problems with the xperias, can't beleive I have to send it back again. Thought it was an app problem at first because I changed podcast app recently. But today it started going on and off. Turns out the black inner ring in the audio jack is all loose... there goes 2-3 weeks for the 6-7th time...

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Hey,
I had the same issue and contacted Xperia Support. They told me to send the device in - so I backed up my data, resetted the phone and sent it to the support Center. A few days later I got it back with the note that they could not find any problems and I should check my headphones (I already mentioned that I had crosschecked with different devices and several pairs of headphones..)
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I recently installed vista to my mac (32bit)...my headphones are not working. I can't find the 3.5mm jack that apple suggests using. I have tried installing/unistalling several different audio drivers. Does anyone know how to solve this problem?

I recently installed vista to my mac (32bit). My headphones are not working on it. I could not find the "3.5mm jack" that apple suggests to "solve" this issue. And I have tried installing/uninstalling audio drivers. Can anyone help?

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Worth buying the Xperia Z3 Compact, compared to Xperia Z3?
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Hi tk9 and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Please check carefully in the headphone jack for any object that may be interfering with the contacts and this seems to be the most common cause of this problem.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Hi,
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Xperia Z3 Compact 3.5mm jack problems

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