Xperiahow long does it take to change crack screen on xperia z1

tomorrow its been a month since i've send my xperia Z1 to service center, origanally i broke my screen and send it for a change but untill today the best ansewer the gave me "still in repair status" seriously guys u tell me does it takes a month just for cracked screen?. Also more mejor issue between me and sony malaysia customer service.
here's my case reference number for further infomation and update
1-1315996920

Hi fauzioslaini,
At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/  Thanks!

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    tcp_wrappers-7.6-8 gnome-session-2.20.3-1 gtkmm-2.12.3-1
    gnome-system-monitor-2.20.2-1 vte-0.16.12-1 gnome-terminal-2.18.4-1
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    gnupg2-2.0.8-1 gpgme-1.1.6-1 gpm-1.20.1-7 groff-1.19.2-4
    grub-0.97-9 gstreamer0.10-cdparanoia-0.10.15-1
    gstreamer0.10-gnomevfs-0.10.15-1 gstreamer0.10-ogg-0.10.15-1
    gstreamer0.10-vorbis-0.10.15-1 gtkhtml-3.16.3-1 gutenprint-5.0.2-1
    vi-7.1.228-1 vim-7.1.228-1 gvim-7.1.228-1 gzip-1.3.12-4
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    Total Installed Size: 748.87 MB
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    Proceed with installation? [Y/n] y
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    ncurses-5.6-6-i686 1738.2K 518.0K/s 00:00:03 [#####################] 100%
    readline-5.2-7-i686 271.5K 228.3K/s 00:00:01 [#####################] 100%
    bash-3.2.033-2-i686 407.1K 299.1K/s 00:00:01 [#####################] 100%
    kernel-headers-2.6.2... 621.6K 376.8K/s 00:00:02 [#####################] 100%
    tzdata-2007k-1-i686 610.7K 329.0K/s 00:00:02 [#####################] 100%
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    xscreensaver-5.04-2-... 8.0M 655.2K/s 00:00:13 [#####################] 100%
    yelp-2.20.0-3-i686 603.4K 356.7K/s 00:00:02 [#####################] 100%
    zenity-2.20.1-1-i686 1896.3K 546.6K/s 00:00:03 [#####################] 100%
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    freetype1-1.3.1-4 119.9K 129.5K/s 00:00:01 [#####################] 100%
    gkrellm-2.3.1-2 724.3K 411.1K/s 00:00:02 [#####################] 100%
    xmms-1.2.11-1 1945.1K 557.0K/s 00:00:03 [#####################] 100%
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    (349/349) checking for file conflicts [#####################] 100%
    ( 1/349) upgrading ncurses [#####################] 100%
    ( 2/349) upgrading readline [#####################] 100%
    ( 3/349) upgrading bash [#####################] 100%
    ( 4/349) upgrading kernel-headers [#####################] 100%
    ( 5/349) upgrading tzdata [#####################] 100%
    ( 6/349) upgrading glibc [#####################] 100%
    (340/349) installing wavpack [#####################] 100%
    (341/349) upgrading xine-lib [#####################] 100%
    (342/349) upgrading xinetd [#####################] 100%
    (343/349) upgrading xkeyboard-config [#####################] 100%
    (344/349) upgrading xmms [#####################] 100%
    (345/349) upgrading xorg-server [#####################] 100%
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    (346/349) upgrading xorg-xinit [#####################] 100%
    (347/349) upgrading xscreensaver [#####################] 100%
    (348/349) upgrading yelp [#####################] 100%
    (349/349) upgrading zenity [#####################] 100%
    real 56m46.062s
    user 4m25.013s
    sys 1m46.520s
    [root@arch-02 jada]#
    And for your tread question.
    How long does it take to do a dist-upgrade on your distro?
    one hour
    real    56m46.062s
    user    4m25.013s
    sys     1m46.520s
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    JaDa wrote:Archlinux rocks
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    Building dependency tree
    Reading state information... Done
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    Reading package lists... Done
    Building dependency tree
    Reading state information... Done
    Correcting dependencies...Done
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    Need to get 0B/1391kB of archives.
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    Package exim4-daemon-heavy is not installed.
    Package exim4-daemon-custom is not installed.
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    Errors were encountered while processing:
    exim4-daemon-light
    [ Rootkit Hunter version 1.3.0 ]
    File updated: searched for 152 files, found 131
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    Reading package lists... Done
    Building dependency tree
    Reading state information... Done
    You might want to run 'apt-get -f install' to correct these:
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    It's so "delicate" and temperamental compared to the no-nonsense, straightforward approach of Arch. If one little thing is off, the entire system has a hissy-fit and won't do anything until you hunt the internet high and low searching for a solution, encountering all the debian hawks along the way who are ready to rip your head off at the first suggestion that debian isn't directly from god and could have a problem. Imo, Arch is the best linx distro hands down. Nothing else even comes close.

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    I am a volunteer, and not a paid staff of Lenovo or Microsoft

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    Re: Poor Service from BT, adamant about problem!
    Options 
    on ‎28-07-2014 1h09
    I feel this is the exact problem I've been having posted on here titled sick of interleaving - how long till DLM turns it off.
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    If your router resets too many times (mine due to faulty dishwasher tripping electric)
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    Like you my attenuation is very short (18.2)  SNR At 6.2 but it seems because my hh5 sometimes just reboots connection ( usually around 2.20am going from event logs) that interleaving will never come off.  I have read that it takes 2 weeks constant connection for speeds to return to normal and interleaving to be turned off.
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    Will run down my contract and jump ship as soon as contract runs out if mine doesn't improve.
    Message 19 of 20 (7 Views)
     Posted from my mobile
    Add Tag...
    Quick ReplyReply
    smoke999
    Visitor
    Posts: 4
    Registered: ‎26-07-2014
    0
    Re: Poor Service from BT, adamant about problem!
    Options 
    on ‎28-07-2014 1h17
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/sick-of-interleaving-how-long-does-DLM-take...
    Is this the BT backdoor to manange connection?  
    (172830.560000) CWMP: session completed successfully
    22:05:05, 27 Jul.
    (172830.320000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
    22:05:01, 27 Jul.
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