XPS 8500, AMD Radeon HD 7870, TF2 Crashes

Team Fortress 2 crashes my XPS 8500. I have an AMD Radeon HD 7870. It always crashes, ALWAYS. There are wild audio and screen artifacts associated w/ this. Often the card dies and I get a message that the card failed but then recovered. The game whites out and must be forced to close. Sometimes I get some kind of computer lock, screen goes black, fans are whirring. Sometimes the crash is at game load screen, right after launch. Sometimes crash happens 10-30 minutes in. It always crashed this machine, but recently the frequency is off the charts. The machine is two years old. Dell replaced the GFX card once with a new one due to failure. I have issues on other games on very rare occasions but TF2 is a guarantee crash. The card is not OC and everything else is pretty stock Dell. I'm in Win 8.1. I've tried:
Browsed Steam forums to little avail
Tweak screen resolution
Play in Windowed mode
Lowered in game specs
Roll back AMD drivers ( this makes things worse for entire machine )
Turned ON Vertical Refresh + Open GL Triple Buffering
Among other things
I'm running out of ideas. Is this a power supply issue?

The EVGA 560 needs a 650W power supply with 2X PCI-E power connections. Card Length is not an issue with the XPS 8500.
That card Works fine in my Inspiron 620.
Getting the power adapters in after is impossible imho but you can plug them up BEFORE inserting and then carefully put the card in.
Here is a better pic with better wiring.
8.6 aka 9 inch cards are a VERY TIGHT FIT. 10 inch Cards are IMPOSSIBLE as are 12 inch cards. On Inspiron 620 or 3847

Similar Messages

VTX3D AMD Radeon HD 7870 Tahiti LE Graphics Card + MSI 990XA-GD55 - motherboard

Hi,
Just trying to do a build, got the computer running with a old graphics card but when I put in the Radeon 7870 card no signal is sent, the card fan spins so guess its fully powered, just took battery out to refresh CMOS so will try again after a hour, have read some comments on flashing the BIOS can sometimes cure it, the board version is MS7640 v4.0 , so guess thats the 7640vM4.zip update? Tia

Board: 990XA-GD55
Bios: Version 22.1
VGA: NVIDIA GeForce 8400 GS( dug a old one out for testing and works fine) VTX3D AMD Radeon HD 7870 Tahiti LE Graphics Card ( is what I'm trying to run)
PSU: Master G-Series G600W 80+ Single +12V rail
3.60 gigahertz AMD FX-4100 Quad-Core
MEM: Corsair 1600mhz 6gb cmx6gx3m3a1600c9 x 2
Cosair 1333mhz 8gb cmx8gx3m2a1333c9 x 2
g.skill rip 1600 8gb f3-12800cl8d-8gbxm x 2
OS: Windows 7 64bit Professional
Sorry for slow reply, been tied up with other things. Have 4 slots for ram , have had 4 used up with just corsair , same in each coloured slots and just 1 stick for testing , all works fine on old testing card, the 7870 still ain't being picked up from when the PC is first turned on. Please don't tell me card is duff..... :/

Can't connect my 2009 Mac Pro to HDMI with an AMD Radeon HD 7870

That's the basic jist. I recently purchased an early 2009 3.33 GHz Mac Pro running OS X 10.8.5. Installed was an AMD Radeo HD 7870 2048 MB graphics card, which has an hdmi port. I'm able to connect a display via the mini-DVI output, but when connecting through the HDMI input on either my moniter (22" ViewSonic VX2270SMH-LED) or my tv (a 32" LG LED TV) there's no signal. When I plug the hdmi from the computer into one of the tv's two hdmi ports, it recognizes a device and asks to switch over. When I do, it tells me there's no signal.
Again, my specs:
Mac Pro Early 2009
Mac OS X 10.8.5
3.33 GHz Quad-Core Intel Xeon
16 GB 1066 MHZ DDR3 ECC
2 TB SATA Disk
AMD Radeo HD 7870 2048 MB
Help!
Many thanks.

To have your Mac adjust settings automatically, a display must answer with its name and capabilities when the Mac sends a query. The Mac sends such queries:
• at Startup,
• when you click the ( Detect Displays ) button [ try holding down Alt/Option key while viewing System Preferences > Displays] or
• when your Mac awakes from sleep.
So first set your display to the appropriate port. Next try a Restart, or Sleep and wake your Mac, or use the ( Detect Displays ) button.

Dell XPS 8300 & AMD Radeon R9 270x

Hey there Dell Community! This Christmas I received a Radeon R9 270x to replace my AMD Radeon 5700 HD Series.
Unfortunately, after multiple tries I cannot get my new Graphics Card to work. Upon installing the graphics card, the fans spin, the lights turn on, and the everything else works. However, the monitor does not display anything, the keyboard does not turn on, and neither does the mouse.
I have gone through 3 different PSU's now, and none of them have worked. Also, I have tried updating the BIOS, but it seems that the last time DELL updated the BIOS was in November of 2011 even though the computer was released in 2011. I am beginning to get very frustrated as I thought the card was faulty, so I returned it to get a new one. Upon doing so, and installing the new card it still did not work.
I do not quite understand why my computer will not work, and why there have been no recent BIOS updates.
Is there anything I can do to get this graphics card to work? I am very disappointed that I cannot use my computer after a family member spent a large sum of money to get me a christmas gift.
The specifications of my computer are..
Intel Core i7-2600 CPU @ 3.40 GHz
Dell OY2MRG Motherboard
8 GB RAM
Windows 7 Home Premium
The graphics card I received is a Diamond Radeon R9 270x
If someone can help me with some troubleshooting, or give any suggestions in what I can do, I would be greatly appreciative. Thank you.

I see... I'm going to buy a new mobo and PSU today and chuck them into the box. Hopefully that will fix the problem. If not, might have to get a new case too.. Lol

Inspiron 15r (AMD Radeon HD 7730M) CS6 Crashing

Specs:
Windows 8
i7 3162QM @2.1ghz
6gb RAM
I'm unable to use cs6 for longer than 5 minutes before it randomly crashes.
I've got switchable graphics and have tried setting premiere to'high performance' but still no luck. I'm pretty sure it's being caused by my graphics as when I disable the interegated Intel graphics and run cs6 I get an error message saying AMD drivers are not installed.
I've tried updating graphics cards, unistalling/reinstalling and no luck.
It's a shame because I've just bought a new laptop to run Premiere Pro on and it is running like a dream until it crashes.
Any help would be really appreciated.
Thanks.

Dual laptop video problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
You did not provide brand... if you have an HP
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Re: Satellite L855 - Intel Core i7 - AMD radeon 7670M - Major graphical crashes

Please Please Help me.
I have bought this laptop recently not even a month old and it's starting to become very laggy at times.
When watching videos the video's lag and show random colored squares, and often the whole computer crashes showing only blue and white lines.
Few minutes ago the screen crashed, came back with black lines through my screen and half of the desktop was stuck to the other side:(
Also when playing games it shows black squares on the screen.
I do have about 400GB of downloaded movies and files if that may cause this, but that shouldn't because it's a 1 TERA hardrive.
I have tried everything:(!
Neeed any help please! Please! I don't want to resort to sending it back to the manufacturers because that would take weeks :(

> When watching videos the video's lag and show random colored squares, and often the whole computer crashes showing only blue and white lines.
In my opinion its more hardware as a software related issue. However in case its software / driver problem, the system recovery should fix it.
> I have also looked at trying to restore it to factory settings, however when I go to system restore that option of formatting it completely to factory settings is not there.
What system do you use? Win 7.
In case you have Toshiba preinstalled Win 7, press F8 while powering on the unit.
Then choose Repair the computer -> HDD recovery
In case you are using Win 8 check this:
Windows 8 Recovery & Repair
http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
>I just don't want to end up sending it in, don't want to be without a laptop for 3 weeks
Im afraid if its hardware problem, you will need to contact the service for a fix.

MOVED: MSI Amd Radeon HD 7870 Hawk won't overclock

This topic has been moved to Overclocking, Undervolting.
https://forum-en.msi.com/index.php?topic=165481.0

Interestingly enough, after reading your post, I did some checking with mine. I have the core voltage bumped up to 1.237 in afterburner (note: it rounds the voltage to the nearest 3/10 of a volt I think) and the clock at 1150 for testing, down from 1200 where it's been for a couple of months due to recent crashes in BL2.
Both GPU-Z and HWiNFO64 show 0.825v at idle and 1.219v under load! Afterburner, however, shows 1.3v using it's in system tray monitoring tool.
So now I don't know what to believe. It seems as if it's not changing for me as well.
Tomorrow I'm going to hook up the leads and check it with my VOM so I can see for myself.

Extremely slow performance with Radeon HD 7870

Hi,
I am using a number of Adobe programs on my new Windows 8 64 bit system, with 16 gigs of ram, an Intel Core i5 2.67ghz, and AMD Radeon HD 7870 2 gig. All the programs (including After Effects and Illustrator) work very well with the exception of Photoshop CS6 64 bit, which has extremely slow performance with Use Graphics Processor enabled in my preferences (which Photoshop selects by default). If I turn off Use Graphics Processor, the slow performance vanishes. If I change Drawing Mode to Basic, there might be a slightly detectable improvement over Normal and Advanced, but it's still horribly slow. The refresh rate seems to be just a few frames per second. Everything is slow: brushes, zooming, panning, everything.
I've tried changing the settings I've seen suggested elsewhere: I switched Cache levels to 2, history states to 10, and tile size to 128k. No effect. Photoshop is currently at the default of using 60% of available ram. Efficiency has remained at 100% throughout all my tests. Also, this slow performance has affected me from the moment I installed Photoshop; it didn't crop up after previous good performance. The problem exists regardless of the size or number of documents I have open. Performance is still terrible even when I create a 500 x 500 pixel blank new canvas and try a simple task like drawing with the brush.
Photoshop is fully up to date, and so are my graphics drivers (Catalyst version 13.1). Any help would be greatly appreciated; at the moment performance is so bad in Photoshop that it's unusable with graphics acceleration enabled. Thanks in advance for replying.
Photoshop System Info:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2665 MHz
Built-in memory: 16379 MB
Free memory: 13443 MB
Memory available to Photoshop: 14697 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 2
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.2 AMD-APP (1084.4)
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7800 Series
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
Driver Version:
Driver Date:
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 9.12.0.0
Driver Date: 20121219000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
Serial number: 90970078453021833509
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\RAFFAE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 931.5G, 534.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
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   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
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   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
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   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
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   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
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   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   2.1.2.1681
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
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   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
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   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
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   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
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   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
Required plug-ins:
   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.3
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
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   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0
Optional and third party plug-ins:
   DAZ Studio 3D Bridge 12.0
   DazUpdateScene 12.0
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

Great news!
I followed your suggestion, Noel, and uninstalled my drivers with the Catalyst Uninstall Utility (which I hadn't used before), rebooted, reinstalled Catalyst 13.2 Beta 7, rebooted, deleted the PS Prefs, started PS, and now the performance is radically improved!
It baffles me why I would need to do a clean driver uninstall in a new system environment that has only ever had this video card, and is only a few months old, but that action seems to be what's improved the situation. Note that because I deleted the PS preferences, the good performance now occurs with the default Use Graphics Processor enabled, and Drawing Mode set to Advanced (with every feature in the Advanced dialog checked except 30bit display).
Having no reference point, I can't tell for sure if performance is as good as it theoretically ought to be for my system specs, but using the standard 13px brush is only slightly laggy behind the cursor, even if I become reckless and squiggle on the canvas violently. It wasn't just sluggish response before: Photoshop seemed to be in pain trying to draw the line segments as it laboured to catch up to the cursor. That is pretty much gone now.
Much more tellingly, zooming and panning the canvas is like it ought to be, responsive and clean, more or less like it was for me in CS4 with my old Nvidia 9600GT. The poor performance with zooming and panning was the most worrying aspect of the issue. It's a great relief to see these working more properly now.
I have to confess I'm a little embarrassed to have drug you through all this hassle only to discover that something as rudimentary as properly cleaning out the drivers would be the apparent solution. I never would have imagined that doing that, with such a new and stable system, would make any difference, since I don't have a legacy of older drivers dotting my hard drive. In any event, I'm really grateful that you guys took the time to try to help me.
In the interest of completeness, here's the relevant portion of my system info after doing the reinstall steps I mentioned above:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 8 64-bit
Version: 6.2
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2665 MHz
Built-in memory: 16379 MB
Free memory: 13680 MB
Memory available to Photoshop: 14695 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 3.0
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: AMD Radeon HD 7800 Series
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 2
Video Card: AMD Radeon HD 7800 Series
Driver Version:
Driver Date:
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: AMD Radeon HD 7800 Series
Video Card Memory: 2048 MB
Video Card Number: 1
Video Card: Microsoft Basic Render Driver
Driver Version: 12.100.17.0
Driver Date: 20130226000000.000000-000
Video Card Driver:
Video Mode:
Video Card Caption: Microsoft Basic Render Driver
Video Card Memory: 0 MB
As you can see, the Microsoft Basic Render Driver still appears as a Video Card in the list. This presumably has something to do with Windows 8, and I really don't know if its presence here is still a sign that my card is not being used to its optimal capability. I have a hunch that the slight lag that I am still experiencing with the brush when Use Graphics Processor is on -- totally absent with the acceleration turned off -- implies that Photoshop is still unable to take maximum advantage of my card. I would assume that the brush tool should be more responsive with acceleration on than off, in a rig without any issues, but that's just assumption on my part. If you turn off Use Graphics Processor on your systems, is the brush tool more or less responsive?
But again, panning the canvas with the hand tool is now extremely responsive, without any screen tearing or visible lag, and that's a massive improvement over the total meltdown of performance I was suffering from before.
Thanks again very much for your help. I'm grateful to all of you who took the time to chime in.

Premiere pro CC2014 crashes on new imac with AMD Radeon R9 M295X

Premiere Pro CC2014 starting up crashes with error "Premiere Pro could not find any capable video play modules"
We use new iMac with OS X 10.10.1 and graphic card AMD Radeon R9 M295X 4096MB which is working faultlessly with all Adobe programs including Premiere Pro CC. Only Premiere Pro CC 2014 crashes and asks for viodeodriver. No alterations can be made on iMac. Apple guarantees graphic card specifications.It seems to us obvious that PremierePro CC2014 is not compatible with this graphic card. We are completely stuck in our work for more than 2 week!! Does anybody can bring help? If necessary we can send crash report. Thanks!

Discussion moved to Premiere Pro forum for quicker & accurate response.

AMD Radeon HD 6570M crashes (MacBook Pro 2011)

This is a problem I've been having with my new MacBook. Only a month or so after I got it, there is one major problem: The Graphics Card (AMD Radeon HD) crashes. So far, it has only happened while running BootCamp, but I don't want to blame it on windows (yet). Here is exactly what happens (every time):
1. Screen goes black for a few seconds, gets some lines through it, and then goes back to normal
2. Pop-up from toolbar says "Graphics card driver for the AMD Radeon HD 6570M has stopped responding and recovered sucessfully."
3. Nothing happens for a few seconds...
4. Screen freezes, black lines go through it, then a few seconds lator I get a grey scratched screen with color splotches
5. Black-bordered blue screen that says "Your computer has shut down to prevent harm" (or something like that)
One thing I've noticed is that it has only happened while playing a certain game, even though this game takes very little graphic processing compared to other stuff I've done on this computer. Of cource the obvious answer is "stop playing that game" but that still leaves a problem, that I would be avoiding.
Note that this does not only happen while connected to a monitor. Also, as said in some other posts, this model of MacBook overheats very easily, and this only happens when it gets VERY hot. Could that be related?
Has this happened to anyone else? Or should I call in for a replacement computer? OR can anyone tell me what to do?
Thanks!

Hi Jason,
Sorry you're having a tough time.
For video and rendering playback options, the software option is the only choice. 512GB VRAM on AMD and Intel HD Graphics 3000 512 MB. This is a late 2011 15" Macbook Pro.
Right. You need 768 MB VRAM for hardware acceleration for the Mercury Playback Engine. In speaking with engineering and researching past posts, your GPU is underpowered and you will probably continue to experience performance issues and unexpected behavior with current versions of Premiere Pro.
It is recommended to roll back to Premiere Pro CC.1 (7.1) and to avoid certain effects listed in this post: Performance crippled by 7.2 update - GPU Acceleration. See the recommendations from QE engineer, Peter Garaway.
It might be time to begin looking at updating your hardware in order to take full advantage of your Creative Cloud subscription. We have an outstanding hardware forum should you need advice on upgrading your computer.
Thanks,
Kevin

Dell xps 8500 3rd gen desktop pc, i5-3450, 8gb, radeon hd 7570 1gb

I want to know when BESTBUY will have the "Dell xps 8500 3rd gen desktop pc, i5-3450, 8gb, radeon hd 7570 1gb"
available for sale?
Costco is now offering theXPS 8500 I7 loaded for $999.00
Bill

http://www.bestbuy.com/site/Dell+-+XPS+Desktop+-+8GB+Memory+-+1TB+Hard+Drive/4830116.p?id=1218538064...
Better CPU, slightly less GPU. Not a bad machine though.
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

AMD Radeon HD 8550G crashing

I'm using a HP Pavilion 17 Notebook and after updating to Win 8.1 my AMD A8-5550M APU with Radeon HD Graphics keeps crashing or "stops working" I get that the system has recovered but I can only continue after I close all open programs. I've tried updating my drivers but it says everything is up to date, so now I'm at a loss as to how to fix this issue?

Hi @SilverWolff
Welcome to the HP Community! I see that you are having an issue with your graphics card crashing on since you updated to Windows 8.1. I will be happy to help you with this. Let me start by getting your product number so I know what we are working with.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Adobe Premiere Pro CS6 crashes with not finding a capable play module on a windows desktop with a AMD Radeon R9 200 series board.

I installed Premiere Pro CS 6.0 on a brand new system.
Win 8.1,
i7 3.4 GHz on an Asus Sabertooth
16 Gig memory
AMD Radeon R9 290 Graphics Board with the latest drivers and Bios.
On starting Premiere I get the (as I noticed quite frequent appearing) error message that Premiere cannot find a capable play module and the suggestion to update my video drivers.
I tried everything I found in this forum or on the web:
Installed the latest drivers
Run the program as an administrator
Updated the Graphics board Bios
Updated Premiere CS6
Started Gpusniffer in CMD-mode to find out what board it found and added that to the cuda_supported_cards.txt in the Premiere directory.
All to no avail. The app will simply not start.
The Gpusniffers report states:
Loadlibrary “n” failed
Loadlibrary “n” failed
--- OpenGL Info ---
Vendor: ATI Technologies Inc.
Renderer: AMD Radeon R9 200 series
OpenGL Version: 4.4.13084 Compatability Profile Context 14.301.1001.0
GLSL Version 4.40
Monitors: 1
Monitor 0 properties –
Size: <0, 0, 1920 1080>
Mex texture size: 16384
Support non-power of two: 1
Shaders 444 :1
Shaders 422: 1
Shaders 420: 1
--- GPU Information Info –
Did not find any devices that support GPU computation.
As I invested a lot in the CS6 Master Collection I am not considering an update tot the CC version, also because the same problem occurs in that version too.
I would be much obliged if someone has an answer that truly will work. This problem costed me the best part of two days’ work and fouled up my workflow considerably.

==========
I tried to go into display settings and disable the Intel card. (this caused low resolution which is unexceptable)
==========
This makes me think it's using that graphics "card" ( probably built into mobo ? ...called 'onboard graphics ? )
This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
Then you get mssg " windows detected new hardware" and you install the drivers...
usually bios gives you choice of using onboard graphics or not ( but this too is wanky sometimes...sorry to say ...)
I recently ( this past year ) had a similar sort of situation but have a desktop, where its easy for me to take off side panel and pull the pci-e graphics card and boot, and get that horrible low res default screen...turn off, install card, reboot etc...
but anyway, it sounds to me like you're notebook is using that mobile graphics driver stuff and not the radeon. Somehow you've got to make it switch to that graphics card is maybe your solution.
sorry I dont have notebook but maybe someone else here does and can help more...
good luck.
ps..its always a weird fact of life...when things aren't working 'right' something has to get done fast....
edit:
I dont know how much you know about windows stuff, but after you disable that intel thing and get your low res screen.. you DID try to update the driver for that card using 'my computer / device manager ' right ??

XPS 8500 compatible graphic card installations and avoiding video BIOS issues

I see several threads looking for XPS 8500 video card upgrades that can be used with the stock 460w PSU or upgraded PSU. However, in upgrading the GPU for this machine, there are some cards that will not be compatible and will result in a black screen.    Even with a proper video card install, an adequate and/or upgraded power supply , the video card fans will be working, but there will be no video.   The problem lies in the BIOS for the XPS 8500 motherboard not recognizing the video card and this is a known issue that has carried over from the XPS 8300 to the current XPS 8500.
There have been vidoe BIOS upgrades from some card makers to correct this problem for certain cards, but there are a lot of legacy cards that won't work. Safest bet would be to use a newer card with the PCI 3.0 spec.
In the sticky in this forum a link to the current Dell drivers shows the following video cards that are supported with drivers for Windows 8:
Video
GeForce GT 545 | GTX660 | GTX555 | GeForce GTS450 | GeForce GTX 590 | GeForce GTX 460 | GTX680 | GeForce GTX 580 | GeForce GTX 560 Ti | GTX 480 | GTX690 http://downloads-us.dell.com/FOLDER00753042M/3
Geforce GT 620 | Geforce GT640 | nVidia GT640 http://downloads-us.dell.com/FOLDER00736734M/3
AMD HD7570 http://downloads-us.dell.com/FOLDER00746666M/6/
Radeon HD 6990 | Radeon HD7870 | Radeon HD 6950 | Radeon HD 5870 | Radeon HD 6770 | Radeon HD 5970 | Radeon HD7770 | Radeon HD 5770 | Radeon HD 6870 | Radeon HD7950 http://downloads-us.dell.com/FOLDER00749652M/3
Since these are Dell OEM cards that are being supported, there are also manufacturer specific issues where a given video card model may or may not work depending on its configuration. Whereas a XFX HD 6870 will work in the XPS 8500, the same card made by another manufacturer may not work.
Please keep this in mind when doing GPU and PSU upgrades and hopefully BIOS upgrades in the future will address these issues.
It would be helpful if you have a SPECIFIC card that does or doesn't work, to post the manufacturer and complete model number in this thread.
OS and Bios information also would be helpful, and if you are using the Dell PSU or an upgrade power supply. Specific model please!
Edit:
Please include following and any other helpful information
Graphic card manufacturer and model number:
Bios:
Operating System:
Power supply manufacturer if not Dell 460w PSU :
Compatible: Yes or No
Original card with system that worked:

I just installed a GTX 970 into my Dell XPS 8500 (Win 7 Pro-64bit) with out issues on the first try.
These were the parts:
Updated my XPS 8500 Motherboard Bios to version "A12" while waiting for my parts to arrive
EVGA NVIDIA GTX 970 Superclocked Graphics Card (EVGA 04G-2974-KR)
EVGA SuperNOVA 750B1 750W Power Supply (PSU) (110-B1-0750-VR)
Note, that I choose the "Back Blower" version of the card rather than the double fan ATX 2.0 version. That's because the case design of the XPS 8500 doesn't have "Great" circulation.   The "Reference" style (Solid video card shell with a single fan -- that draws air in from the case in... and vents out the back of the PC) is better suited to the XPS.
Putting a new Powersupply into a Dell XPS 8500 is a bit of a trick.   All ATX Power Supplies have about the same Height and width (150mm or 5.09" wide) and (86mm or 3.38" high).    The problem is the Depth.   How deep into your PC can it reach (extending towards the back side of your CD/DVD).   Don't forget, you have that tiny sunken USB/Headphone jack -- midway on the case top. That port has cable poking on the underside:
I did some measurements, and realized that the MAX PSU depth that would work would be about 165mm or about 6.5".     That's tricky because I wanted a 750w plus power supply, and its REALLY, REALLY hard to find a good power supply under with less than (180mm / 7.09").   And, that wouldn't fit.
You should also note that the PSU has is recessed, so you actually have to "Drop it in" about an inch from the back of the case, and then slide it back. The PSU also lower than the motherboard (when the case is on it's side), so you can't angle it very much:
To get it in, you may have to push some of the cables from the "Top Breakout Port" flat against the "Top inside portion" of the case to give you a little room. Dropping the PSU into place took me about 4 tries (lowering it... then seeing which cords were in the way... pulling it out... rearranging and retrying) to get it to slide home to the back of the case.    After it was in, I waited until I had everything wired before putting in the 4 PSU screws to mount it permanently into place.
I scoured every 700+ Watt, 80+ certified PSU carried by Newegg (as of 12/1/2014). Then, I cross checked the newegg specs for each prospect with the manufacturer's website for verification. I only focused on PSU's with at least 8 reviews, and then only if they averaged a 3.5 rating (unless the low ratings were for frivolous things like rebates).
After looking up the specs on over 200 PSU's (over a 5 hour period), I only came up with 5 potentials:
EVGA SuperNOVA 750B1 $69.99
RAIDMAX RX-1000AE 1000W $119.99
SeaSonic SS-750KM3 750W $139.99
CORSAIR AX series AX760 $159.99
Coolmax 1200W ZPG-1200B $282.35
I'm not certain that I absolutely NEEDED to put in a new power supply. The Dell shipped with a 470 watt PSU.   The EVGA GTX 970 is rather efficient (compared to other cards) and apparently only draws about 175watts.    The calculations were close because I have the SSD, 3 hard drives and a DVD.   In the end, I elected to switch out the power supply for $69.99.   The machine is 2 years old, and has been on 24/7 for almost 26 months.    Plus, (as I discovered later) the new PSU has a bigger fan and vents heat more efficiently.
When hunting for a PSU, I want to reiterate why you MUST ensure that any PSU you get is 165mm or less in depth, and you can't tell anything by looking a a particular series. Many manufactures have single models within a series that is just "smaller". You have to look at the specifications of each individual model.      If you can find PSU around 150mm (5.09" deep) you will have a much happier install experience, but you may have to settle for something in the 500-650w range.
Using EVGA PSU's as an example -- All the EVGA models over 700 watts (except the one I found) are (180mm / 7.09in).    Only the Supernova 750B1 is 165mm.   As a trade-off, the 750b1 is rated at "Bronze" efficiency rather than "Gold" or "Platinum". This isn't bad, and may makes sense. The ratings only deal with "Power Efficiency" not quality of build. Compared to the OEM Dell, these are in a different class.    I suspect that the 750B1's "BRONZE" rating is what allowed the smaller form factor.   Most high-wattage CPU's use the increased depth for larger heat sinks and heat dissipation. The bronze runs slightly warmer (compared to Silver/Gold/Platinum -- but not to the origional PSU in the Dell) , but it allows the required 15mm reduction in size that lets it fit into your case.   The quality of the PSU is still more than adequate for my needs, and the price can't be beat.
Now for installation.   I won't say it was EASY to get the PSU into the case. I had to disconnect all my SATA power and cables. I had to bend the cables on the ATX Case Top a little bit, and I had to be very patient reconnecting.
I also had to reroute the wire that ran from the top of the case to the Mini-Card Slot (?).   I honestly didn't know what those were (they sit behind the Rear USB Plugs on the mother board), and they snap on with tiny little clasps like the snaps on Jeans. I tried not to disconnect them (becasue they looked fragile) but I accidentally popped them off.   Thank goodness, they fasten back on. There are even little arrows above each terminal (one solid black, one an outline to indicate white) so you get them back on in the right order:
I found it handy to stuff many of the cables in the empty "Floppy drive" spot below the CD Drive.   I also found that I had to plug the cables in a certain order -- because some cables blocked off access to the terminals for others.   (The SATA/Power for the CD Drive, for example is right behind the PSU. I had to do those first, because I'd never get my fingers in there if I saved that for last).
Now for the pre-install preparation.   I'd updated the BIOS to A12 and downloaded the installer for the GeForce drivers before switching out my hard ware.
The A12 Bios driver's are a couple of years old, but they allowed detection of my GTX 970. Although traditional wisdom usually says, "Don't update your BIOS unless you are trying to solve a problem", I elected to just install the A12.   From my reading, the only people who seem have had problems seem to be those who didn't buy EVGA cards, have XPS 8700's (not 8500) and/or didn't install the A12 bios.
Sure, if you read the A10/A11/A12 bios release notes -- none of the fixes cited in the updates say anything about video card detection.    BUT, consider this:
"If decision to keep the A09 bios prevents your newly installed video card from displaying the desktop, do you REALLY want to temporarily REMOVE all that hardware JUST so you can install the A12 Bios? And then, put all that new hardware back in again?"
Not me. I considered the update "Low Risk" considering the alternative. Plus, I consider the risk of "Accidental Damage while Handling Hardware" to greater than a potentially frivolous BIOS update.
Somebody asked me, "Which version of the Bios did you install?"   It's an old one, and the only one on the Dell site for an XPS 8500 (Early 2012 edition):
Dell XPS 8500 / Vostro 470 System BIOS
A12.EXE
Release date 29 Oct 2013
Last Updated 31 Oct 2013
Version A12
The A12 BIOS update is cumulative (includes A09, A10a and A11), so installing A12 will bring you up to the most recent version (incorporating all the versions in between). You do NOT need to install any of the interim versions.
I uninstalled all my old ATI Drivers before I shut down the first time. I didn't install the Geforce drivers until after I switched out my hardware. (I just wanted the installer on my desktop -- ready and waiting).
All in all -- it worked. The card extends about 2-4" further into the case, but it fits. The PSU sits about 4" away from the back of the CD, but it fits.   And, it boots.
I just finished playing "Far Cry 4" on the Nvidia setting at 2560x1080.   The new setting (beyond Ultimate) showed up after I plugged in the card. I've also been playing Assassins Creed Unity (Which I picked as my free game with the card -- since I already had Far Cry 4).   Both seem to play 60fps without any issues.
Because of the fan on the PSU and the video card venting out the back, my machine actually runs cooler now.
Hope that helps.   My total cost was around $435. $349 for the card and $69 for the psu (plus tax).
Final Specifications (Aftermarket Parts in Purple):
XPS 8500, White Chassis w/19:1 media card reader   (Early 2012 Edition)
3rd Gen Intel Core i7-3770 processor 3.40 GHz with Turbo Boost 2.0 up to 3.90 GHz
16GB DDR3 SDRAM at 1600MHz
Windows 7 Professional 64 bit
256GB SSD SRT enhancement (Boot) -   3TB SATA Hard Drive 7200 RPM (OEM 3TB HD Failed 1yr)
3 x Western Digital WD4000FYYZ - 4TB Enterprise HD ( 6 Gb/s & 1.2 million hour MTBF!!!)
EVGA NVIDIA GTX 970 Superclocked Graphics Card (EVGA 04G-2974-KR)
EVGA SuperNOVA 750B1 750W Power Supply (PSU) (110-B1-0750-VR)
Integrated 7.1 with WAVE MAXXAudio 4
16X DVD+/-RW
Dell Wireless 1703 802.11b/g/n, Bluetooth v4.0+LE
Kindest Regards,
Andrew Russell
P.S. If you are wondering about that weird brace to the right of the PSU...   I added a 3rd hard drive below the CD Drive. There are only the "Front mounting holes" , so I got a little creative and straightened out one of the "PCI Mounting Plates" from an old ATX Case.   I bent the section with the screw fasteners with a pair of pliers, and the bracket as the perfect length to attach diagonally -- as a cross brace to hold the back of the hard drive in place:
[Edited 12/5/2014 -- Added system specifications and a few more photos]

I am running Photoshop CC 2014 on Windows 8.1 with an AMD quad core processor and AMD E1-2100 APU with AMD Radeon HD 8210 Graphics Card. I have installed the latest driver version 13.152.0.0. When I activate puppet warp, the mesh appears over the image an

I am running Photoshop CC 2014 on Windows 8.1 with an AMD quad core processor and AMD E1-2100 APU with AMD Radeon HD 8210 Graphics Card. I have installed the latest driver version 13.152.0.0. When I activate puppet warp, the mesh appears over the image and I can place the first pin. However, when I go to add the second pin, Photoshop crashes. I have tried with on a new, blank file, with just a few lines on it, but, as soon as I place the first pin, the image disappears, and then, as soon as I click anywhere else in the image, Photoshop crashes. I have followed all the online advice about settings under the Preferences/Performance interface, but nothing fixes the problem. Can anyone please help?

BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

XPS 8500, AMD Radeon HD 7870, TF2 Crashes

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