XPS 8700 - No sound on YouTube

I once had sound on YouTube, but now it's gone. All internal audio diagnostics work and I have sound on all other applications. I have downloaded Dell's diagnostics and everything passes. I am baffled. HELP!

Hi Jennifer,
These are the results of your suggested troubleshooting steps:
There is NO Volume/Speaker icon on any You-tube Page! Very Suspicious!
I went on-line to Dell and had its diagnostics clear my PC of these items.
I have Adobe Flash Player 16 NPAPI version 16.0.0.296 installed.
Thank you for your assistance - - so far!
Ken

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I have a new 2 month old Dell XPS 8700. I notice the other day a sound problem that is strange to say the least. When I play back a .flac or .mp3 file, the sound stutters. It's like it comes out in pulses once a second. It's quite un-listenable. Not sure when this started. I'm running Windows 8.1 fully updated as of 2/6/2015. The problem shows up with Windows 8 music player, Windows Media Player, Windows Media Center and vlc. All show the exact same playback anomaly. It also happens when I use the same players to play an .avi or .mkv video. The sound is bad no matter which audio port I use. I also get the same artifact using USB Headphones with their own DAC. What is weird about this symptom is that if stream Pandora, Somafm, or watch a youtube video, I do NOT get this symptom. The audio is perfectly fine. I ran the Dell PC Checkup and no problems are detected. Device Manager says all my drivers are up to date. Any ideas about what is going on and how to fix this?
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I did. I tried the update, but it failed because I already had the update. I had installed it a few weeks ago when I was setting up the PC and downloading all the Windows, Office and Dell updates.
Ironies of ironies is that the failed update helped me resolve the problem. I thought I would uninstall the Realtek drivers via Device Manager which I did. But, before running the update again, I checked to see if the symptom was still present. The stuttering went away! Problem solved.
It seems that this is working with an Invidia sound driver from what I can surmise from Device Manager. So, I'm just not going to install the Realtek driver unless there is a change in the symptom. I'm beginning to think that it was the updating I did a few weeks ago that broke my sound!
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I got this new desktop last month. From the beginning the audio is not working. When I tried installing the drivers from the dell site, I get this error. My system details are:
XPS 8700 (Mid 2013)
<private data>
When I install this:
Audio_CREATIVE_W7_W8_W81_A00_Setup-241T2_ZPE.exe
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XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.EXE
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Vendor Software Return Code: 3
[04/01/15 10:16:01] logo.png
[04/01/15 10:16:01] Name of Exit Code: DEP_SOFT_ERROR
[04/01/15 10:16:01] Exit Code set to: 3 (0x3)
[04/01/15 10:16:01] Result: FAILURE
[04/01/15 10:16:09] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Audio_Driver_313J8_WN_6.0.1.6909_A01.txt
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The audio loaded correctly. Plug speakers or head phones (not wireless head phones) into the rear green audio jack. Then the red arrow should disappear under Sound- Playback Speakers.
The KM632 USB adapter should be unplugged, then plugged back into a USB port on the rear of the XPS 8700.
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Inspiron
Processor
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Help Me Choose
Windows® 8.1 (64Bit) English
Memory2
8GB Dual Channel DDR3 1600MHz (4GBx2)
Hard Drive
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Power
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Windows 8.1 (64Bit) English
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Hard Drive
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Graphics Thermal
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Power
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Support for 4 HDD bays: including (3) 3.5” HDDs
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Media Card Reader
19-in-1 Card Reader (CF Type I, CF Type II, Micro drive, mini SD, MMC, MMC mobile, MMC plus, MS, MS Pro, MS Pro Duo, MS Duo, MS Pro-HG, RS-MMC, SD, SDHC Class 2, SDHC Class 4, SDHC Class 6, SM, xD)
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From my personal experience, I wouldn't go for an Integrated card. This is one of the most important components for Photoshop, so invest in a decent graphics card (ATI or NVidia). It doesn't have to be a really exepensive one - I have been using ATI Radeon with 256MB of RAM on my Dell Studio for almost two years and it still rocks! (even when I work with 3D in Ps CS5 Extended).
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Running the newest version of FF, Windows XP. Everything was working beautifully until I downloaded the ActiveX plugin when prompted a few days ago. Then the sound on YouTube got borked--I can see the videos just fine, but no sound at all.
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XPS 8700 - No sound on YouTube

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