Y when buying it tell me to contact itunes support for it
Hi there i tried to buy some pokerchips on friday and it came back with "PLEASE CONTACT ITUNES SUPPORT TO COMPLETE THIS TRANSACTION" And that was playing Zynga Poker.
Now i am playing DreamHeightsand trying to buy notes and it is comming up with the same..... i have even got itunes card on my iphone and i have $29.01 left on the card..
CAN YOU PLEASE HELP ME
THANK YOU
MICHAEL SUPRANOWICZ
Same thing exactly for me. I can not figure how to contact support as no number is given. I have been making purchases for some time now and have not had any problems until 3 days ago. Advise?
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I'm trying to buy poker chips, but when i click purchase it tells me "Please contact iTunes support to complete this transaction" and i already entered my credit card in my account.
I go to itunes support for complete my transaction,but I dont know what I have to do after
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Many people are having this same problem. I myself was in touch with iTunes for over a week as well as with my bank (Capital One in this case). For Some reason iTunes has put your debit/credit cards into a "fraud mode". According to my bank representative people have been calling in for about 2 weeks about this, so you and I are not alone at all about this. For me I was able to buy anything as long as it was under $10.00, but anything above gave me the errors you are having. You need to contact your debit/credit card customer service numbers and first make sure that there is no "block" or "cap" on them for iTunes. Then ask them why it is being declined. They may ask you to verrify the city and or state which the iTunes store billing you is in, TELL THEM "CALIFORNIA". Then once you have done everything with the bank you need to contact iTunes Store which is only possible with email (or so Apple has told me), and have them reset the billing and and address information for your account. They will email you back saying that in 30 min...blah blah blah... Basically once they have responded log off from the iTunes store on every single apple device you have: iPhone, iPad, Apple TV, iTunes on your computers, all of them! Then log back in through your COMPUTER and enter all of your information again. This should sove your problem completely. It worked for me.... Good Luck!
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This article is great, IF IT WORKS! What is the fix when you enter new billing details and all iTunes tells you is, "contact iTunes support"?
pbsimon82 wrote:
This article is great, IF IT WORKS! What is the fix when you enter new billing details and all iTunes tells you is, "contact iTunes support"?
You contact itunes support, just as it told you to do
http://www.apple.com/support/itunes/contact/ -
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Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
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Have you considered doing exactly what it told you to do?
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