Yahoo Email - "Protocol layer unable to send a message"

I have just received a new Q10 but when I try to send an email on my Yahoo! account it will not send and I get the error  Protocol layer unable to send a message. Anyone have any ideas on what to do? 
I have tried turning SSL on an doff and using different socket numbers.

I think I have fixed this. I used this tool https://consumersupport.webapps.blackberry.com/eavt/app.php?page=form but it actaully said the server and port I used was invlaid but it seems to have worked

Similar Messages

  • Tired of getting "Protocol layer was unable to send a message" - Update to 10.2

    I'm extremly glad to report that RIM has finally resolved  the ongoing "protocol layer" failure to send email from certain types of accounts.
    A while back they post this not working solution:
    KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
    Resolution: Upgrade to BlackBerry 10 OS version 10.1.0.1465 or higher. Contact the wireless provider to confirm availability.  
    10.1.0.1465 or higher FAIL
    But 10.2 WORKS - Woohoo

    there are two articles from the public knowledge base about that error, for very different reasons.
    KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
    KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Protocol layer was unable to send a message

    Hi All,
    I have searched the KB and have seen that the "Protocol layer was unable to send a message"  is logged.
    Just want to ask if there is any progress on this issue.
    I am unable to send or reply to my work emails via the Z10. (we use the outlook premium service)
    It is very annoying as I really can't use the Z10 right now.
    Protocol layer was unable to send a message
    Software version 10.1.0273

    there are two articles from the public knowledge base about that error, for very different reasons.
    KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
    KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Protocol layer was unable to send a message - PLEASE HELP !!!!

    I have the Z10 and I am unale to reply to, or forward any e-mails that I receive on my corporate e-mail address.
    I can create and send new e-mails and I am receiving all my e-mails, but I can not forward or reply which is a basic requirement.
    Every time I try I get a message advising that
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    Please HELP!!!!!
    Antony.....

    Hi and Welcome to the Community!
    There are several public KB articles that deal with that error, depending on your exact circumstances. I suggest you go here:
    http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
    Search on your exact error message, then inspect the articles that result from the search to see which apply to your specific situation.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • My email account was hacked. Had to change email password, now unable to send email from my ipad

    My email account was hacked. Had to change email password, now unable to send email from my ipad. I am such a novice technically, and have no clue what to do. Please help!

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    I'm sorry to hear you are having issues with your email account and your iPad. If you are having issues sending mail from your iPad after changing your email password, you may find the information and troubleshooting steps outlined in the following article helpful:
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    - Brenden

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    Until recently I was able to send images in the body of my Yahoo emails. Now, I am getting the message "This message has been truncated", and the email does not go through. I do not have this problem using IE. Could you please help? Thank you.

    Try this -> http://support.apple.com/kb/TA38632?viewlocale=en_US

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    My iPod is a 5th gen, 32 GB, iOS 8.1.2
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    Are you filling in both the subject and body fields?
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    iOS: Troubleshooting Messages
    Can you receive Messages?

  • I have a new iPad. I am using Comcast as my email provider but when I send a message, it pulls up the facebook email addresses for my  contacts  instead of the addresses stored in my comcast account.  How can I get rid of the Facebook email addresses? The

    I have a new iPad. I am using Comcast as my email provider but when I send a message, it pulls up the facebook email addresses for my  contacts  instead of the addresses stored in my comcast account.  How can I get rid of the Facebook email addresses? The comcast addresses are stored in the comcast (xfinity) app.  I do not use the "mail" or "contacts" apps ....I go straight to comcast (xfinity).  I wish I could start over!!!  thanks.
    iPad

    I could be wrong, but it sounds like Facebook imported to your contacts.  I have the Xfinity app on my new ipad, too, but none of my stored contacts from the online version are showing, only what I manually entered into the iPads contacts are there.  When I did add the FB app, I did not grant it permission to push and pull from my ipad (not a fan of FB knowing every detail about me), so that may be where our difference lies.  You could try to open the app and change your privacy settings, or delete it and then reinstall without granting permissions to integrate.
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  • I am unable to send text messages

    i am unable to send text messages from my iphone but able to receive them ,i am using iphone 4s with ios 6 and using videocon as carrier
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  • Error Message - Unable to send text message!

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    I have started getting this error when i send a text from PC Suite via my 7610. The text sends properly and this error shows up.
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    I can open my hotmail email but cannot reply or send new messages. this just started last week. Don't know why not. Is this a Firefox issue or a Microsoft issue? 'Cause it's near impossible to get Microsoft to get back to me. Hope you can help me.

    I resolved both my problems.  The problems with Walgreens is that my own Frontier internet connection is very slow and will allow only minimal  downloads.  When I used a Verizon Hot Spot to download pictures they downloaded without any problem.  So I am working iwth Frontier to resolve my slow internet speed.  The problem with pictures be syncronized to a gallery was resolved by using the Help column and the pictures were easily deleted by following their instructions. 

  • Hi there. I'm an iphone 4s user and i am unable to send text messages. Any time i try, I get the message "message send failure" can anybody help?

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    Welcme to the Frums!
    Try removing your battery. Replace after 30 seconds - allowing your phone to reboot. 
    Nurse-Berry
    Follow NurseBerry08 on Twitter

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