Yahoo mail - can't open eail from inbox, java is running, 2 diff browsers, 2 diff computers

this has been going for a long time -- cannot open an email from my inbox -- it hangs and hangs -- tried cntr-click to open in a new tab -- same hanging.
various results when it stops attempting: error code 7 -- or totally blank screen -- or "were working on it"
have done to try to fix,
-- latest java installed and running
-- much searching of help pages
-- FF help page re java is no good, must be outdated
-- tried 2 diff browsers
-- tried 2 diff computers
am not a newbie, but not a tekkie
too many hours with no help
everything else on both computers works just fine!!!
tried to add the tech info with the button , connect issue with support.mozilla! I GIVE UP

''helpneede [[#question-1037980|said]]''
<blockquote>
this has been going for a long time -- cannot open an email from my inbox -- it hangs and hangs -- tried cntr-click to open in a new tab -- same hanging.
various results when it stops attempting: error code 7 -- or totally blank screen -- or "were working on it"
have done to try to fix,
-- latest java installed and running
-- much searching of help pages
-- FF help page re java is no good, must be outdated
-- tried 2 diff browsers
-- tried 2 diff computers
am not a newbie, but not a tekkie
too many hours with no help
everything else on both computers works just fine!!!
tried to add the tech info with the button , connect issue with support.mozilla! I GIVE UP
</blockquote>
How long is "a long time" ... hours? days? weeks?
Since you are using Yahoo mail, and having the same problem on more-than-one computer... the 'error code 7' is very likely to be a Yahoo-generated message, not related to your browser.
(I suggest this because I have seen similar messages many times from Yahoo in the past two months... although typically error code 4 or 14, rather than 7... and "We're working on it" is, literally, one of Yahoo's standard responses. Several times, Yahoo blamed network issues, including a severed underwater cable, for the problem; I have not experienced the issue for a few weeks now.)
To reach Yahoo help: http://help.yahoo.com

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