Yahoo mail tool bar (delete,more,spam,etc) not working in firefox.Works in Explorer.Web points to Mozilla update."Plug-ins" up to date. Solutions?

Yahoo mail tool bar (delete,more,spam,etc) not working in firefox.Works in Explorer.Web search points to Mozilla update problem."Plug-ins" up to date. Solutions?
I've used firefox for years now with out problems. Now that help is needed, Could you make this any more frustrating? I thought I was asking Mozilla help and I'm sent to "users". I went there 1st! there are similar questions but no answers. I've lost time and data. Is there any REAL PEOPLE to help with firefox problems?

I'm a real person, thanks.
If you mean, does Mozilla have paid staff you could phone or email, the answer is "No."
Is the problem with a feature of the Yahoo! mail web page itself, or the Yahoo! toolbar?
General advice:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* (menu bar) Tools > Page Info > Security > "View Cookies"
* click the padlock or globe icon in the address bar > More Information > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
''If Firefox is not running:'' Hold down the Shift key when starting Firefox.
''If Firefox is running:'' You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
and OK the restart.
''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh).
Any difference in how Yahoo! works?

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