Yahoo says its a Firefox issue, for days can't compose, reply, or forward emails from both our ymail addresses (don't show having ghostery addon).

Have had Firefox for years no problems. This is very frustrating because Yahoo & Firefox don't seem to be taking ownership of fixing the major problem: customer satisfaction. Mean while the customer spins their wheels wasting time.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can remove all stored data from a specific domain via "Forget About This Site" in the right-click context menu of an history entry (Show All History or History sidebar) or via the about:permissions page.
*https://support.mozilla.org/kb/how-do-i-manage-website-permissions
Using "Forget About This Site" will remove everything like bookmarks, cookies, passwords, cache, history, and exceptions from that domain, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks. 
You can't recover from that "forget" unless you have a backup of the affected files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

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HT1687 Anyone know how to reset my iphone vm password while in Canada and not turning on cellular so I don't get charged for roaming? Verizon says its an iphone issue and Apple says to contact my carrier?!

Anyone know how to reset my iphone vm password (so I can listen to my messages) while in Canada and not turning on cellular so I don't get charged for roaming? Verizon says its an iphone issue and Apple says to contact my carrier?! I don't want to pay for roaming and I am able to use my phone fine and also connect to wifi while at friend's houses etc.

It's not a Verizon reset - under General and phone there is a place to reset my password however I can't do it without cellular turned on.

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

Hi sarahmcmast3r,
If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden

HT2404 I'm trying to update apps and download new ones on mi ipad, but it doesn't work... the icons say "waiting" and nothing happens for days!

I'm trying to update apps and download new ones on mi ipad, but it doesn't work... the icons say "waiting" and nothing happens for days!Help!

Here are a bunch of things that you can try to get the downloads to resume.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

Using Firefox 4.0.1, I am unable to "Compose", "Reply" or "Forward" messages in Yahoo Mail. I do not have this problem with Internet Explorer.

Clicking on "Compose", "Reply" or "Forward" in Yahoo Mail does not do anything. I troubleshot the problem with Yahoo directly and they feel that the issue is with Mozilla Firefox. I do not have this issue when using Internet Explorer. Other buttons in Yahoo Mail, such as "Delete" and "Move" do work.

I had the same problem and discovered it went away when I disabled the AVG Do Not Track extension on firefox.

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

HT5188 Nearly every time I buy a VPP app and download the spreadsheet there are multiple redemption codes that say that they are invalid! HOW can a code I am getting directly from apple be invalid!!!!!!!! Seems like your system has A LOT of flaws.

Nearly every time I buy a VPP app and download the spreadsheet there are multiple redemption codes that say that they are invalid! HOW can a code I am getting directly from apple be invalid!!!!!!!! Seems like your system has A LOT of flaws.

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

I cannot compose, reply or forward any email messages in gmail. Using Firefox 14.0.1. The page continuously showing "Loading" at the top. It doesn't happe

I cannot compose, reply or forward any email messages in gmail. Using Firefox 14.0.1. The page continuously showing “Loading” at the top.
It doesn't happen with all my gmail accounts, just 2 out of 3.
I’ve read the suggested solutions to change the dom.storage config setting to true, but the setting was already set to true. Any suggestions?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

So where do Self Employed people go for IT support when they cannot check their email from one of the biggest computer companies in the world / sometimes email *****

So where do Self Employed people go for IT support when they cannot check their email from one of the biggest computer companies in the world? / sometimes email *****

maybe it's a ploy to get self-employed's to by mac os x server and run their own email.....

"clear recent history" is not lit up, can't activate; I have an extra blank line under all these editing icons which I do not want?????Yahoo says it is your issue; also when I copy for instance a screenshot (see below)

1)trying to clear cache: when I click tools,options, "clear recent history" is not lit, I do not know what else to say. I tried to copy the screenshot sample, but it wouldn't let me. 
2) On a page: the items appear in this order - 
a)Header line:Firefox symbol Ask question or whatever I am seeking 
b)2nd line: the words: File, Edit, View, etc. 
c) 3rd line:arrows then 7 icons for editing which appeared one day, a small window that tells where I am with a star and then a window with
google's symbol and a small window with a magnifying glass. 
d)4th line: a wide empty line 
e)5th line: a small window telling what I am doing ie Ask a Question etc. then a plus sign in a gray box and then nothing follows. 
Yahoo says that the blank line and the icons are Firefox's issue. 
I never chose to have icons for editing instead of the words. I do not know how they got there. I had some problems for a number of weeks (1/4/11 to 2/5/11 because all of the 2nd line had disappeared and I had no bookmarks. Yahoo was completely ineffective and I got disparate yesterday and started click all over the screen and suddenly the words of that line appeared again as well as all my bookmarks were back.?????odd. So all this maybe related. I just would rather not have that blank line as it lowers my screen.
3) cont'd: to my desktop I cannot retrieve from my desktop. I click to open it and the page opens, but it keeps opening and opening and on and on and won't stop, so I have to close the tab and sign in again. This has happened about ten times recently. I guess that is it.

* Make sure that you not run Firefox in (permanent) [[Private Browsing]] mode
* You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
* To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
* Uncheck: [ ] "Automatically start Firefox in a private browsing session"
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

I am having issues with being kicked off the internet intermittently. ATT says its not an issue with their service. Does anyone have an idea?

I am having issues with being kicked off the internet intermittently. ATT states its not an issue with their service. Any ideas?

Yes it is NOT your internet service. It is Apples OSX. It seems to be happening to older computers trying to run the newer OSX ( Mavericks and newer). I have a 2009 iMac I bought with Leopard installed, I upgraded to Snow leopard 10.6.8 and my computer was running flawlessly. I upgraded to Mountain Lion and I noticed my computer running slower... kind of annoying having to wait longer for everything (start up, browsers opening up, apps opening up, mail opening up and so on) Mavericks came out for free and I was excited to get out of this issue. Well, everything went from bad to terrible! Fast user switching had a glitch with desktop picture resetting to the wave, mail rules didn't work properly and I kept getting kicked off the internet (Absolutely NOTHING wrong with my internet). No one could figure out what was going on or how to fix it, even senior Apple tech's! After 3-4 months of searching, troubleshooting and waiting for a fix, I looked at my Mac Pro running Tiger 10.4.11 with no issues what so ever... that is when I made an executive decision. GO BACK TO SNOW LEOPARD! Since May 2014 I have been running 10.6.8 on my 2009 iMac and it has been smoking fast with NO issues what so ever, especially since I maxed out my memory for Mavericks. So to sum it up: some people might get lucky with old machines running new operating systems, but for the most part, it seems older processors can't keep up with the new sophisticated operating systems. Mavericks... Yosemite... FREE UPGRADE! But you will pay the price

HT4623 After downloading new ios 7 software to my iphone5, I am no longer able to send emails. spent 3 hours on phone with Rogers and still wont send but i can receive. they say its an apple issue. whats up?

after downloading new ios 7.0.2 to my iphone 5, i am no longer able to send emails. i spent 3 hours on the phone today with Rogers tech support, wiped the phone clean, restored it, etc and it still wont send emails. I am able to receive though. Rogers says its an Apple problem. whats up with this?

Contact apple support at 1-800-692-7553 for mail troubleshooting.

HT1551 My Apple TV s only showing the Itunes logo and HDMI cable on my TV screen and its been like that for days. Any help?

My apple TV is not working. It is showing the Itunes log with the white sync cable. it has been like that for days.

That means you have to hook it up to your Mac/win PC and restore it from within iTunes using a micro-USB cable.

My internet keeps freezing and I have to constantly go thru the diagnostics to get connected again. My provider says its a computer issue??

My internet keeps freezing on me and I hane to constantlygo thru network diagnostics to reconnect. My provider insists this is a computer issue.
Can someone help???

I agree with @sabretooth. The connection status showing 100Mbps is only the local Ethernet network speed and since your router uses the Wireless-G technology, then you can get a maximum of 54Mbps for the wireless network speed. This network speed is significant when communicating within the local network of the router but it is still the 10Mbps internet subscription speed that is used when sending and receiving data or information through the internet.
It seems you’re experiencing a dropping connection and it would be better to isolate the issue before buying another router. Connect a computer wired directly to your Arris modem and observe the connection. If connection is good then it will give you a hint that it’s a possible router issue. You can then press and hold the reset button on the router for 30 seconds, power cycle, reconfigure the internet connection and check if the problem persists.

Iboostup is giving app corrupted please delete and download error, this doesnt work, their app says its an appstore problem..please can you help?

iboostup says its corrupted and to reload fRom store, I have followed instructions deleted it and also tried to delete the file that the FAQ says also should be deletd - that cant be found and the redownloaded version still doesnt work, help please?

Try the iBoostUp FAQ's here.
If nothing thee helps, installing the Mac OS X 10.6.8 Update Combo
reinstalls the App Store for you which may help.
Restart your Mac after the combo is installed then try the App Store.
By the way.. this app is apparently just a utility for when your Mac beccomes slow and unresponsive. You don't need an app for that.
Not enough free space on the startup disk can cause this issue.
Right or control click the MacintoshHD icon on the Desktop.
Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.
Freeing Up Hard Disk Space - Mac GuidesFreeing Up Hard Disk Space - Mac Guides
If disk space is not the issue, run Disk Utility to verify and if necesssary, repair the startup disk.
Using Disk Utility to verify or repair disks

Yahoo says its a Firefox issue, for days can't compose, reply, or forward emails from both our ymail addresses (don't show having ghostery addon).

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