Yahoo security password resets are causing misery ...

Yahoo has stepped up it's security and as a result is forcing many of us to reset our passwords when their program detects 'unusual activity' Quite what that means I don't think anyone really knows. I have been forced to change my passwords twice in the past three weeks. The ensuing havoc this causes is extraordinary. The password resets itself for brower access but it can take days or weeks for the servers to be updated for Outlook or Blackberry to be able to use the password. I have no spent some twenty hours trying to sort this out. It is a problem that BT is unaware of although I have made four complaints about it. BT seems to have structured itself to be largely ineffective to deal with any complaint. There is no person that you can speak to that actually can take responsibility. An organisation that is so slow to respond and so poorly organised to respond to customer problems in a effective way is going to loose my business. When they call you and can't reach you they just leave a message that they will call back. It would make sense to leave a contact name and number where you could call the technical line back when the customer is available. it is small things like this that show that this company has lost touch with pretty much all its values and principles. I have been BT for over 30 years and I have seen this company disintegrate into a confused mess.. I feel as sorry for the staff as for the customers, who have been structured into small cogs in the system with no power to actually solve things.

You have all had trouble with your password??? I have had this for months and it is only in the past week that this has stopped happening.People didn't believe me when I said  my email client couldn't  access the server. The cure[for a day] was to go to the BT yahoo sign in remove my correct password and re-instate it --that worked-for a day -so every day for  several months  I had to do this all the time. It has stopped at the moment but I wont be holding my breath I have had major problems with BT yahoo over several years and will be glad when that virus is removed and I am transferred to CP Yahoo high-jacks you to its paid for sites  changes your tabs and bookmarks -sent me to the US yahoo website and the only option 2 years ago was to pay a website -to GET BACK TO BT YAHOO!!- It has multible accounts  on Yahoo that I cant remove All business -The US-China-Italy many more ALL on my account I cant remove. I complained here and  somone must have seen the complaint of an armed protection company who were using my account -that has now gone but the US government still think I run a government agency for the Native Americans and invite me to apply for grants for them. I will jump for joy!! when the yahoo trojan is removed from BT.

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