Yellow Discoloration

Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.
Locked by an Apple Discussions Host
I have a three week old Macbook. The plastic on the palm rest and on the screen bezel where you open the screen has begun to have a yellow discoloration. At first, I thought it was dirty so I cleaned it with the stuff that I used to clean my iBook with and it had no effect (tried several things, a damp cloth, Windex, Magic Eraser). I thought it was some dirt from touching it but then I noticed that it was starting to appear at the bottom of the screen, where I have never touched this thing. I am concerned that there is a problem with the plastic that they made the palm rests out of. It is a different material than what was used on the iBook, I think.
So, does anyone have any insight into what caused this or how to clean it off? I know it doesn't affect how it operates but I don't want a brand new laptop that looks like I chain-smoked three packs a day while using it.

You don't work for Apple's customer relations (PR) department do you?
Hardly. I think you misunderstand me. Firstly, by "minor", I mean that a surface defect is far more preferable for me than the various other defects that I have seen reported here. I have no screen shadow artefacts, I have no whining, I have no "mooing", and my MacBook, whilst definitely hot, doesn't seem excessively so. But let me get this straight: I am well and truly not happy (to put it mildly) that my three week-old MacBook has yellow discolouration of the sort that I would expect on a product at least a couple of years old (especially when my two year-old iBook has no such problems). But on the other hand, I don't want to take it anywhere near the Regent Street store (I have had dealings with them before - the "geniuses" themselves are pretty good, but getting anywhere near them, and actually getting your computer back, is another thing), and I can't afford to be without my machine. I bought this machine so that I could ensure my shareware app is Intel-ready, and frankly I'm scared of trying to exchange this MacBook for one that turns out to have one of the other, worse, problems (and yes, of course it is not really acceptable that there are any such problems, but I need a working Intel machine right now). As for my comment about it being a cosmetic defect about which Apple are unlikely to do anything, I'm merely being realistic - I think it will be hard to get Apple to care about "cosmetic" issues now that they have your money. But like I say, if that's not the case, I would be interested in hearing about it, because I am going to get in touch with Apple Care about this myself...
MacBook white 2Ghz, iBook 1Ghz, MacMini PPC Mac OS X (10.4.6)

Similar Messages

Yellow Discoloration - A New Switcher's Diary. Serial: 4H621

Hi everybody,
I have dreamed of getting a Mac for years. I decided to wait for the "new iBooks" to come out, so when I set off to college I would have a good, stable system which would service me for years (As I have come to belive Apple products do).
I live in Israel (about 5 mac and counting) And altough our local Mac supplier, Yeda, is known for being.... nasty, I decided to go ahead and order my white MacBook.
Only after ordering it did I see the post describing the Moo's, the glitches AND THE YELLOW STAINES.
Although I got my MacBook a week ago, I rushed to order my InvisShield, and have NOT TOUCHED ANY PART OF THE PALM REST OR TOUCH PAD. I hook it up to my extarnel keyboard and mouse.
I will only use it when I have applied the shield, and log any problem I may have with the Macbook when they accure. This, I hope, will alow new users to get first hand experience on using the MacBook, it's issues and IF THE SHIELD REALLY WORKS.
My Serial number is 4H621 ~ I smoke (a sin according to this forum) ~ wash my hands before every use ~ will only use the Mac with the shield.
- Will it stop the yellowing?
- Will my Macbook, one of thousands sold
be plagued with problems?
- How will the authorised reseller in a small country
handle the issue?
- Will It live up to my high hopes?
I plan to be 100% honest. If It doesnt get yellow or moo, i'll tell you. If I dont wash my hands - I'll tell you.
IF APPLE SHUT DOWN THIS POST - ILL TELL YOU.
According to the rules, I'll end with a question:
Week 1:
Shield:
None
Toouching:
Havent touched any part MacBook yet, aside from opening and closing.
tasks operated:
almost none. keyboard hooked up, havent used it for more then 10 minutes a day, havent launched any application.
Color:
perfect white.
Have I been a good boy:
Yes, havent touched the thing once.
Should I continue with this post, readers?

It's a real shame that this is happeneing really, as design flaws like this ought never to get out of the beta stage.
Still, for me, my MacBook is all about what's under the bonnet, and if that screws up, then it's a straight return. I think that it's nigh on impossible to get a perfectly formed computer anyway, and Apple will have design margins. Still, this yellowing is slightly too much IMHO.
My old PB get so dented and things as I used it to play live and carried it around with me everywhere that I have kind of stopped noticing these things. It got blotchy at the palmrests from sweat. What really mattered is that it kept working right until the day it got nicked, and I pushed that thing very hard indeed.
I guess what I am trying to say is that Macs do cost a lot of money, and so we should expect good quality design, but when it comes down to it, what you are paying for is a very powerful, stable system that you can rely on, and for me, that alone is well worth the price of my MacBook.
Best, Fred

6 Months On, Yellow Macbook Discoloration...

Hi All,
Just been reading some previous topics, including the Yellow Discoloration on the Macbooks at around June 2006.
Is this still an issue on the current revision of Macbooks?

Hey MPhil,
As far as I know this issue was isolated to the Rev A Core Duo MacBooks. I haven't heard any news about the discoloration issue occurring on the current Rev B Core 2 Duo MacBook models.
Tom

Mac Book Discoloration Replacement Outside USA

Calling all international Mac users!
I have researched what seems thousands of discussions on the Mac Book's discoloration, specifically the white MB. I have had my white MB for around 2 months and it is just beginning to show the yellow discoloration where my palms rest, the space bar, and on certain keys as well. I try to keep my hands clean as many people said they wash their hands but it has not helped. From what I understand Apple is now replacing the casing that is causing the problem (my serial number is 4H6306 blah blah blah if it helps). I am glad they are doing something about the problem. BUT, I live in China now. I am going to see where the nearest Apple store is here (if it exists). But if anyone has any suggestions how to fix the problem being that I am not in America anymore, that would be great. Luckily it does not affect the performance.
Will Apple pay for the shipping of my computer back to the US, fix the problem, and send it back to me? That would take months. Would they possibly priority ship it?
If all else fails I will try to find some sort of non-harmful cleaning agents to help the sparkly whiteness come back. It looked so good when I bought it.
I hope Apple pulls through on this one.
Mac Book 2GHz White Mac OS X (10.4.7) iPod U2 Special Edition 20 gig (4th Generation)

We have the exact same problem! I live in Slovakia and my week 21 macbook is discoloring. I brought it to an Apple reseller a few weeks ago, and he recognized the problem immediately and knew that Apple would fix it without charge. But things got more complicated when I pointed out that I had an American keyboard and the surrounding case would have to fit that (I'm not sure if the keyboard is replaced with the case). That confused him, he went to make a call, and came back to tell me that he thought maybe they could get a replacement case for an American keyboard. Maybe? Then he told me he would have to send the macbook away for the repair, and it would take about 2 weeks.
I could not afford to be without my only computer for that long, so I asked him if there was any way for him to order the case and repair it on the premises, and he told me there was not. Then I asked if I could wait until the Christmas break and bring it in then, and if Apple would still be willing to pay for the repairs. He told me that would be fine- there was no deadline for the case replacement - and I uneasily decided to do that. Add to my frustration that I ordered marware to cover the unsightly brown marks more than a month ago, and it still hasn't arrived!
Yesterday, I read on this forum that it is possible that after some amount of time Apple will not be willing to replace the case free of charge, and that made me nervous again. Also, I would like a definitive answer on the issue of the American keyboard. I would like to email AppleCare about this, but can't find an email address, so I think I will have to spend a lot of money to call the States and ask about this directly, IF I can find a number that is not an 800 one, since I can't call those from here.
One reason I bought the macbook was that I believed their strong customer service was available worldwide, but I am finding it impossible to get contact information or repairs that could begin to match what I would find in the US!
Finally, I use non-acetone nail polish remover once a week or so to try to keep the staining to a minimum, and that may help a little. But over time, it is definitely worsening, and it makes me sad to see it.
Please keep posting what you can find out about how to get your discoloration repaired, and I'll let you know how it works out for me, too.

Dropped iPhone- first small discoloration, then white line.

Hello. I dropped my iPhone (not 3g) while at work. Luckily, the glass didn't shatter or anything. After a few minutes of using it, I noticed a bubble-like yellow discoloration on the left bottom corner (on the grey area before the arrow where it says 'slide to unlock'). It sorta reminded of what liquid would look like under the screen. I was using it sideways later on & noticed the discoloration went away, but now there was a fine thin vertical white line where the discoloration was. You could barely tell. A few hours later, the white vertical line kinda seperated to form something like this "-" going down. Is that a dead pixel or what? Any solutions to make it go away? Btw, when the phone is off, there is no line or anything... it looks normal. No external damages. I can live with it, the phone still works, but I was just wondering. Thanks!

Hello Pranav9876,
It sounds like you are getting a white line running vertically on the screen of your phone after dropping it. I recommend starting with some troubleshooting before suggesting service. I would start by resetting your phone:
Reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Then if the issue persists I would recommend backing up your device to iTunes and then restore it as new to rule out software.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
If the issue persists after all this, I would recommend seeking service for your device:
iPhone: How to find your iPhone repair options in the United States
http://support.apple.com/kb/HT5866
Thank you for using Apple Support Communities.
Cheers,
Sterling

T400 LCD discoloration

Hiyas, I have a t400 2764-CTO and Ive noticed a Pink and Yellow discoloration in the bottom right hand corner of my LCD...
http://img100.imageshack.us/img100/6564/img2473r.jpg
I was wondering, what is the cause and how can I fix it? Is it a LCD problem, or a problem with the connector and if so if any of these things can be fixed with the warranty.

discolouration like this is usually the problem with the LCD itself.
This should be repairable under warranty, call 131 426 press 1 and then 3.
But you should put a 3M sticker note on the LCD telling them where to look for the problem.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Discoloration AGAIN!!!

I sent my MacBook to Apple about a month ago to get my cover replaced for the yellow discoloration.
It is now starting to happen again and I am very dissapointed.
Will Apple replace my cover again without any problems?
It's such a bummer...
Thanks,
Sam

Do you think it will matter if I have
had my MacBook since the first day that it came out?
Yes, I highly doubt you'll get a black one. This might be an alternative solution. At least the heat from the MacBook shouldn't affect it.
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
 An Apple User Group 
2.0 MacBook • 4H620 • 100GB HD • 2GB RAM Mac OS X (10.4.7) 60G Photo iPod • AppleCare

My Verizon Nightmare - Be weary of poorly trained Verizon employees in the Costco kiosks

A few days ago my week old HTC Droid Incredible 4g LTE that I purchased at Costco developed a circular blob of yellow discoloration on the lower-left portion of the screen in the area right above the micro-USB port. It seemed to get darker while connected to the charger, but never disappeared entirely. It got progressively getting worse and, if it wasn't my imagination, another spot started to form on the lower-right hand side of the screen. Called the Verizon kiosk at Costco (where I bought the phone), they said to bring the phone, the charger, and the box back immediately and they would exchange it for a new one on the spot. The sales associate said he had not heard of this problem before. I originally posted this problem in the Android forum and some helpful community members suggested it was the charger port overheating.
Update: Ugh! What a nightmare! So, I brought the phone back to Costco within my 14 day exchange period. The Verizon employee who had sold and set up my phone a week earlier was, unfortunately, not there this day. The guy who was at the kiosk was a complete !@%hole and, worse, an idiot. At first he refused to exchange the phone because I didn't bring back the free bonus Costco "accessory package" (a car charger and a couple cheap generic screen protectors) that they give away with every cell phone purchase. I tried to reason with him that the two were completely separate, only the phone needed to be exchanged, and it didn't make sense bring back what wasn't part of the HTC phone package. I also told him I called first and was told to bring only the what came in the phone's box. He wouldn't budge and actually wanted to argue about it in the middle of the store. I told him there was no way in hell I was driving 20 miles back to my house for $5 in junk that didn't even need to be returned and he better get a manager. After about 15 minutes, he finally came back and said he was told to do the exchange without the "accessory package," which just seemed to make his attitude all the worse. Then things got really bad.
This guy didn't know the difference between a SIM card and an SD card. In fact, he didn't even know where the SIM and SD card slots were on the this phone! When he finally found them (I wasn't giving him any hints, it was too funny to watch stumble around , especially since he still had a bad attitude), he was going to leave my SIM card in the old phone, thinking that I only needed the SD card. I tried to explain the difference between the two and why I needed both but that just made him more confused. I then asked if he realized we also needed to sync the old and new phones so all of my apps, data, ringtones, settings, etc. would be transferred. He said he didn't know anything about that and they only had that kind of "equipment" at the "corporate stores" (the nearest of which was 15 miles away). He said the only option was to factory reset the phone to make sure my personal data was erased. Long story short: I got the phone exchanged and the screen on the new one seems to work alright. But I lost all of my apps (free and paid for), data, settings, and paid ringtones that weren't on the SD card. Once I got home, I called Verizon corporate customer service to tell this story. For the most part, I got an attitude of "what do you want us to do about it?" and that they could care less. The rep even tried to tell me the guy in the kiosk wasn't a Verizon employee, it was all Costco's fault (I called Costco to clarify this and they said the kiosks ARE owned by Verizon and operate independently of Costco; Costco is only responsible for selling the hardware). The rep tried to walk me through recovering my paid ringtones from the MyVerizon site, but right after the tones were sent to my new device, the site informed I was being billed for them AGAIN. The rep had no solution to offer for this and suggested I call back in a month to complain again when I get my next bill.
I plan to write both the corporate offices of Verizon and Costco to complain again, but since my data is lost, I wonder if I'm just wasting stamps....

Well, another update I feel obligated to post. A very nice Verizon customer service rep called me this afternoon after reading these posts (I sent a link in an email) and sincerely apologized for something not personally his fault and, perhaps, not directly Verizon's.
First, the rep explained that the cellphone sales kiosks in Costco stores are owned neither by Costco nor Verizon, but by a third-party, a company called "Wireless Advocates." I researched this a bit online and it appears to be the case. Regardless, if I were Verizon, I would not want such a company representing and peddling my product with such poorly trained and disagreeable reps.
Second, the customer service rep patiently took the time to walk me through the process of recovering my apps (while the kiosk rep basically told me I was screwed). Unfortunately, each of my 30 or so apps has to be reinstalled manually one by one, but at least they're grouped together in one place in my Google Play account. However, the data associated with those apps is still lost as many of them cached their data locally on the old phone (not on the SD card).
One final note to confirm the kiosk rep's lack of knowledge, I happened to come across this today: Verizon's own website specifically states that to exchange a defective phone within the 14-day period, one need only "return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box" and, further, "for exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned." (emphasis added). http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp The rep being a complete jerk and insisting that I drive 20 miles home to bring back the free (i.e. junk) Costco "accessory package" that didn't need to be returned is just inexcusable.
I guess I should edit the title of this thread to read "Be Weary of poorly trained 'Wireless Advocates' employees peddling Verizon products in the Costco kiosks." But that's a bit long-winded. Thanks for everyone's input, much appreciated.

Any luck with exchanges at Apple Store?

I have read multiple complaints that ipad 2 exchanges are wors then the first one people received.
Wanted to see if anyone has had luck in the past week in getting a replacement ipad 2 w/o light bleeding issues.

Sylo wrote:
I'm on my 4th one going for the 5th tomorrow, its a funny thing this light bleed becuase the guy at the Apple store said that there isn't any iPad's out there that don't have a light bleed. furthermore he said if people say they dont have a light bleed there just lying.
So can anyone out there with a PERFECT iPad 2 come forward and show some pictures to prove this guy is wrong!
I have two 64GB AT&T Black with absolutely no display imperfections. No white spots, no yellow discoloration, no dead pixels, no light bleeding. I'd say the salesman was a salesman.
I 'tested' my displays by taking a picture with the camera lens covered and displaying it in the photo app. I couldn't tell any difference between that and the black with the unit turned off.
Edited to add: I ordered these online at 6:55pm PDT Mar 11 and received them at 10:20am Mar 29.
Message was edited by: crh24

Has anyone ever used an invisibleShield on a Mac laptop?

I have just ordered a White Macbook and am concerned about the yellow discoloration issue. I was thinking of ordering an invisibleShield from www.shieldzone.com and I wondered if anyone had any experience with the product? They just released the 13" Macbook shield in the last day or so.

are you sure heating cause discolorization? I doubt it because iBook has the same materials on surface as well. even macbook heating get more than iBook, it's not too much higher to damage the surface.
by the way, as far as you keep vent clear, invidisible shield will be fine. I just visited that site. there are three options they sell. but I don't recommend that you buy bottom shield. for top plate where Apple logo is glow, and touchpad, palm rest, it will be fine. I also consider to get one, too.

Discoloration / yellow colloring on your MacBook

It seems that the palm rest area of the MacBook uses a slightly porous plastic. These areas pickup some discoloration from our hands. Depending on how much you use your MacBook, the discoloration may appear in a few days, or a few weeks.
Your MacBook may look like someone has put out their cigarettes on it, or maybe someone used your MacBook with dark paint on their hands.
This is very easy to fix, however, if you don't read what I'm about to write, you will ruin your machine.
Your MacBook is made from a soft plastic. Harsh solvents can do serious damage to your machine.
Harsh chemicals include ACETONE BASED NAIL POLISH REMOVER and ISOPROPYL ALCOHOL. If you use either of these chemicals, YOU WILL RUIN YOUER MacBook. That is, the second one of these chemicals touch the surface of your computer, that surface is destroyed.
NON-ACETONE nail polish remover has kept my MacBook looking like new. It won't melt the plastic. It cleans up the dirtiness in the palm rests.
NO NOT USE ACETONE! You will ruin your computer. DO NOT USE ISOPROPYL! You will ruin your computer.
Use only NON-ACETONE based solvents. Specifically, use NON-ACETONE based nail polish remover that is BLUE or CLEAR colored. Do not use other colors, and do not use any product that does not say "Non-Acetone". It MUST be NON-ACETONE, or you will ruin you computer.

ISOPROPYL ALCOHOL. If you use either of
these chemicals, YOU WILL RUIN YOUER MacBook. That
is, the second one of these chemicals touch the
surface of your computer, that surface is destroyed.
NOT USE ISOPROPYL! You will ruin your computer.
That is very interesting. I have used Isopropyl Rubbing alcohol on my computers for year, never on LCD screens, and have no "destroyed" or "ruined" computers. Every local tech I know cariies a bottle of the stuff and some lint free rags to clean customer systems with and most of the local home run shops use it.
I can't speak to acetone, Ive never used it, but I have no first hand knowledge of rubbing alcohol ever destroying anything on any of my computers, including 1 G3 iMac, 1 G4 Powerbook, 2 G5 iMacs and 2 G4 iBooks,.. all of them are perfectly fine and stain free.

White MacBook become yellow-dirty

Hi,
I've read a lot of articles from the web about cleaning methods for white macbook.
I've bought this laptop in 2006 and now, after three years of use (I'm a lady and I usually have my computer sessions with clean hands :-)) the area (especialt dx part) near the trackpad and the trackpad button are become somehow 'yellow'.
As I've tried first with computer cleaning kit that was very good for the screen and exterior part but doesn't solve my real problem. Then, I've tried with 'magic rubber' of Mastro Lindo that works for almost everything, but in this situation also this one was useless.
So, my mac is not cover by assistance anymore, but I think is something related to the material, not to the use. Before getting frustrated and running after my reseller to ask for assistance, I'd wanna now if some other people have the same problem and it has a solution.
thanks in advance
michy

The white MacBooks only have dirt and discoloration problems for some people, not everyone. It all depends on what you put on your hands or what your body secrets more abundantly than you wash off. We are all biologically different.
I have heard many folks say that they good very good cleaning results using Mr. Clean Magic Eraser (U.S. based product name) but I have never had cause to use it so cannot comment from experience. It is an abrasive so using it on the glossy plastics seems like a bad idea, but again, I have no experience with it.

Canon MP830 + Adobe Reader 8.0 = Yellow backgrounds?

Anytime we print a PDF file via the new Adobe Reader 8 (for Intel Macs), the background--which should be white or at the worst a very very faint gray from it being a converted fax--prints in a bright neon yellow on our Canon MP830.
This is despite the fact that the print preview window in AR8 shows a perfectly normal white b/g.
So far we've only encountered this error in AR8. If I open the same PDF in Preview and print from there, it prints fine.
If you're thinking, "Well, just use Preview and not AR8--problem solved!" I agree with you to a point, but also would prefer to find a solution as opposed to the ostrich method.
I Googled around and found reference to an Adobe print setting called Discolored Background Correction, but this seems to only be available in Acrobat Pro, not Reader. I've also searched the Apple forums and have seen users have similar problems, but with different printer/software combinations.
Any help would be appreciated. Thanks.
Macbook Core Duo 2.0 GHz / iMac Core 2 Duo 20" Mac OS X (10.4.8)

Resolved by getting rid of the MP830 in favor of an MX850.

Colors in Photoshop all wrong but OK in other apps. (For example "Whites appear yellow.")

Q: The colors in Photoshop are all wrong. They have a neon look or are discolored with a blue, red, green or Yellow cast. I look at the same pictures in other applications and they look just fine. How do I fix this?
A: Recalibrate your monitor using Adobe Gamma (OS9) or the Displays Control in System Preferences (OSX). Photoshop uses your monitor profile to display your images other apps don't. Be sure you start the recalibration using a fresh monitor profile (sRGB or the profile that came with your monitor for example). If you try to recalibrate using the old corrupt profile you will still have a corrupt monitor profile and your color will still be bad. Also, if you are using OS 9 make sure you are using ColorSync 3.0.4. The 3.0.4 patch is available on the Apple web site.
See also support document 319456, "Colors Are Incorrect (For example White Appears Yellow)" at http://www.adobe.com/support/techdocs/319456.html. The document is for Windows, but it may be useful for Macintosh.
Here is another link to monitor calibration http://www.gballard.net/psd/colorlooksbad.html

Thanks. But it looks like in all my frustration, I wasn't sure my original call for help had posted, so must have submitted the same question again.
But I just had a new thought on the problem. While reviewing a story I received from another website, I noticed that the photos attached to the article looked a lot like what I described in my message. It made me wonder if I have a software problem at all . . . or if it's the screen on my Mac that needs recalibration!
It only took 2 minutes to find a website that discussed it — with sample screens to help determine if that was what I'm dealing with. Since a screen supposedly showing a mix of numbered, grey boxes looked totally white to me and I could only see the white numbers on a screen that supposedly contained boxes in varying shades of black, I think I might be on the right track. Just not sure, since I had to reach the bottom of the page before spotting the pitch for a product that supposedly will recalibrate for me. I'm not sure I want to tackle recalibration on my own, but may call the Mac Geniuses at our local mall and see if my hunch is right . . .and if so, what they would charge to do it for me.
BTW, if it sounds like a calibration problem, do you think moving my computer from one desk top another (just 5 feet away) could have caused it? I'm not sure, since it wasn't on my mind at the time, but I think that's roughly when I first started to notice discrepancies in color.

Yellow iMac ruins Christmas

First, my fiance and I have had great experiences with apple products in the past (2 iPhones, more than 5 iPods, 2 Macbooks, and a Powerbook).
Recently, however, I purchased an iMac 21.5 (week 50) as a Christmas gift for my fiance and notice upon setting it up that the screen is very discolored on the bottom (turns yellow, top to bottom).
I went to the Apple store and they told me that it is a known issue and they gave me a new one (week 46) but refused to let me try it. I brought it home and it had the exact same issue (possibly worse).
I called Apple Support and they instructed me that I had to go back to the Apple store and that they should let me try the iMac before I bring it home.
I went to the Apple store and they exchanged my iMac again. I loaded it up in the store and the same yellow tint issue existed. The Genius saw the yellow problem and acknowledged it but was told by a manager that they could no swap it out again (and try to find an unaffected model) and did not know how to repair it. The genius told me my only option was to return it. I ended up just returning the iMac for a refund by mail.
I have spoken with 2 different senior claims people from phone support. The first, Hector said that it's a known problem with the hardware and that repairs are possible. The second, Alana, was a bit rude and claimed it was a software issue and there was no fix.
It's just frustrating because the iMac was a Christmas gift to my fiance and we still don't have a working computer. It seems like there is a disconnect between phone and store support.
What should I do?
Thanks for your help,
Dan & Rachel

There is nothing that you can do at this point, you do not have a Mac and they are sending you a refund for your money. You do not have any more bargaining power at this point.
If you shop around at various venues that sell the iMac besides an Apple Store and find a good one, buy it on the spot. As long as you buy sight unseen, then the risk is the same, you may get a yellow one. And if the Apple Store near you is unwilling to look in the boxes before selling the Mac you are out of options with them.
It is unfortunate that Apple's display vender is letting them down so badly with these poorly manufactured displays. Really poor quality products is giving Apple an unfortunate reputation lately. And with so many lemons their pristine reputation for excellent customer support is taking a hit as well as poorly trained agents act rudely and offer inaccurate information. I am sure that it is frustrating to them to not be able to do better.
I think that you can be sure that Steve Jobs is very concerned about all of this and is demanding that his company do better. It is too bad that the whole world is depending on China for so much in electronics manufacturing and yet they are not currently capable of living up to the expectation. That is why the old adage still applies; "Do not put all of your eggs in one basket."
Dah•veed

Yellow Discoloration

Similar Messages

Maybe you are looking for