Yellow iMac ruins Christmas

First, my fiance and I have had great experiences with apple products in the past (2 iPhones, more than 5 iPods, 2 Macbooks, and a Powerbook).
Recently, however, I purchased an iMac 21.5 (week 50) as a Christmas gift for my fiance and notice upon setting it up that the screen is very discolored on the bottom (turns yellow, top to bottom).
I went to the Apple store and they told me that it is a known issue and they gave me a new one (week 46) but refused to let me try it. I brought it home and it had the exact same issue (possibly worse).
I called Apple Support and they instructed me that I had to go back to the Apple store and that they should let me try the iMac before I bring it home.
I went to the Apple store and they exchanged my iMac again. I loaded it up in the store and the same yellow tint issue existed. The Genius saw the yellow problem and acknowledged it but was told by a manager that they could no swap it out again (and try to find an unaffected model) and did not know how to repair it. The genius told me my only option was to return it. I ended up just returning the iMac for a refund by mail.
I have spoken with 2 different senior claims people from phone support. The first, Hector said that it's a known problem with the hardware and that repairs are possible. The second, Alana, was a bit rude and claimed it was a software issue and there was no fix.
It's just frustrating because the iMac was a Christmas gift to my fiance and we still don't have a working computer. It seems like there is a disconnect between phone and store support.
What should I do?
Thanks for your help,
Dan & Rachel

There is nothing that you can do at this point, you do not have a Mac and they are sending you a refund for your money. You do not have any more bargaining power at this point.
If you shop around at various venues that sell the iMac besides an Apple Store and find a good one, buy it on the spot. As long as you buy sight unseen, then the risk is the same, you may get a yellow one. And if the Apple Store near you is unwilling to look in the boxes before selling the Mac you are out of options with them.
It is unfortunate that Apple's display vender is letting them down so badly with these poorly manufactured displays. Really poor quality products is giving Apple an unfortunate reputation lately. And with so many lemons their pristine reputation for excellent customer support is taking a hit as well as poorly trained agents act rudely and offer inaccurate information. I am sure that it is frustrating to them to not be able to do better.
I think that you can be sure that Steve Jobs is very concerned about all of this and is demanding that his company do better. It is too bad that the whole world is depending on China for so much in electronics manufacturing and yet they are not currently capable of living up to the expectation. That is why the old adage still applies; "Do not put all of your eggs in one basket."
Dah•veed

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Martin Gallo wrote:
This is just one description of why I do not like iCloud (and it appears that I am not alone).
I used Snow Leopard for a while before updating to Lion (to be compatile with iOS 5). Had I known how much trouble this would cause and how much functionality I lost I would never have bothered to upgrade (to iOS 5 or Lion).
The story goes like this:
I updated from Snow Leopard to Lion on my laptop first to test some software. The transition was fairly smooth but I did lose a couple of programs (they call them Apps now, sorry to confuse you younger folks).
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*_Using Now_*
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You might try resetting the SMU:
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Hey Ralph,
I thought I'd let you know how I'm going with upgrading my iMac. It certainly has been a learning curve and I've made some very fundamental goofs. It's a wonder the iMac hasn't exploded with the way I've been going about trying to upgrade it. However I think I've finally done it in, and I just tried to upgrade the operating system.
If I step you through what I have done when upgrading the operating system, perhaps you could offer me some suggestions to alleviate the predicament I seem to be in at the moment. This post is going to be difficult for me, because I'm not a tech-head, and the situation I'm about to describe has a chronology of haphazard procedures I performed in order to try and upgrade the operating system.
Pause for a cigarette...
Now, where to start.
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All very well... except,
I happened to overlook a strategic step in the upgrade procedure. I remember from the forum something about 'partitioning the hard drive' on the destination volume, or something like that. <:-\
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My delight was short lived.
Remember the partitioning of the destination hard drive I overlooked earlier? It seems I've given my iMac an identity crisis. I have caused what is affectionately known as 'the spinning wheel of death'. Apparently the iMac can no longer distinguish between the Leopard OS and Tiger. The i Mac proceeds no further than the grey screen with the Apple icon and the spinning wheel. I can still access the iMac and all of the data on it through a firewire network, but I'm uncertain of how to restore either of the operating systems.
Meanwhile, the Leopard OS on the MacBook has very nice features.
Is my iMac ruined?
Please help!
Dave

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Kraftwerk Fanatic,
We are not allowed to speculate on these forums beyond what Apple has officially publicised. All we officially know is that 2006 is the target year for these Intel Macs. There are Mac rumour sites on the internet that speculate on these issues, with variable accuracy. All I can say is that the current iMac is a fab computer - it looks great and the new features are a real boost from the previous version. The 2.1GHz G5 is a good strong processor, that combined with a good graphics card should be a good investment. Only you can decide if you can wait an unknown period (could be more than a year) until the new Intel version comes out. It could be even longer before you feel happy investing in the new technology, maybe you would like a model pre-installed with OS 10.5 - but can you wait until 2007?
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IMac G5 firewire question.

I was wondering is there a reson that when I turn off my iMac G5. That my firewire harddrive,DVD burner and other firewire devises are still powered on and have not turned off along with my iMac G5. Also I have a Canupos 110 video converter box that is or should be turing off when I turn off my computer also. I did e-mail the tech help people for my Canupos 110 and they tell me it should be turing off along with my computer and that I should make shour that my iMac is turned off and not sleeping or hibernatting but I know the iMac is turned off.Thanks.

HI Rob,
Thanks again for your time and help on this one. You know its fuuny you should talk about Lacie You know all of my ext. firewire DVD burners,Harddrive are from Lacie and I got the DVD burner with my Imac G5 Christmas along with other hardware for my computer. I got it all at the Apple store. Now I do know that my harddrive will turn its motor off and it sounds like it shuts down. But the blue light is still on on my ext. firewire harddrive. Also the blue light on my DVD burner dose the same thing but only on my Mac as dose the Canupos 110. But on the other hand it was not so with my PC when I used them with it. Everything from the motor to the lights all turned off along with the PC. But with my Powerbook G4 and now my iMac G5 the lights and sound steel stay on on my Mac's. Now I have got us to them being on but. One day I got to thinking to myself is this right is this safe. Why dose my PC turn them off when my Mac's keep them on. Why would Apple have done this what would be the purpes of this but. From that day on I have been on a qwest to find the reson for this. If nothing more then finding out I have to unplug them I would be happy. Though thats a big hassle to do all the time day in and day out to have to hook and rehook all the time. But If thats what I have to do I will. But you know it would be nice to know why this is. Some were I read and for the life of me I can not seem to find it again. But I read some were about the Apple computers having a always on firewire ports. Now weather this is true or not I do not know. Now I have e-mailed Apple and Canupos about this and from Apple I get. You will just have to unhook them when your done to they do not no about other products that come from difrent places even though they sell them in there stores. Now from Canupos I get info back some what the same about you will just have to unplug them after your done using them. But then I got anther e-mail from Canupos telling me that your Canupos 110 should be turning off when the IMac G5 is turned off. But they just can not seem to tell me why this is. I have also told them it dose not do this with my PC only with my Mac. It just seems to be a little dangerise to to me to have power always going in your computer when it is turned off. Sorry for my bad spelling. Thanks again.

Yellow iMac ruins Christmas

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