Yellow printing no black HP Photosmart 8250

Hi.  I've purchased new cartridges, recalibrated the printer (still prints gree and yellow only) did diagnostic tests (said everything was fine) , turned off the printer --HP Photosmart 8250-- and back on and still it won't print in black.  Even the Extended self test diagnostic pages are unreadable--in super light yellow ink--but it's a brand new black (and all) cartridges, and yes they are HP cartridges.  Please help!  Thx!

Hi Bill,
I understand you're having an issue with your printer not printing all colors. I'm sorry to hear this has been happening but I will certainly do my best to help you.
I will just need to ask, what is the model number of the HP printer you have?
Once I know which printer you have I should be able to help you better!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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