Yesterday 14.99 $ were deducted from my account without any download of software from i-tunes, requesting you to let me know process for refund

Yesterday 14.99 $ were deducted from my account without any download of software from i-tunes, requesting you to let me know process for refund

Use this link, how to contact Apple Store and report an issue: http://support.apple.com/kb/HT1933

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