Yesterday I purchased premier elemnts 13 and photoshop
Yesterday I purchased a bundled product from Best Busy; Photoshop/Premier Elements 13. I followed the instructions, and entered the redemption code, received the serial numbers for each...
Have never been able to find, nor have been prompted for installation in order to enter both of the serial numbers. The download page, or what ever is buried/obscure in the Adobe site. HELP!!!
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html
Mylenium
Similar Messages
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I purchased Adobe Premeire Elements and Photoshop Elements 10.0 in 2012. Since then my computer died.I would like to download them on this computer and am unable to do so successfully. Please advise. It was a downoad purchase with no CD
christineae
It is not clear if your Premiere Elements 10 was a downloaded purchase from Adobe or from an authorized reseller.
However, do you have a purchased serial number for the product?
If you have the purchased serial number, you can download Premiere Elements 10 tryout files from the following web site
and insert your purchased serial number in them during installation to make them your own.
Photoshop Elements 10 Direct Download Links: Free Trials, Premiere | ProDesignTools
It is important to read and carry out carefully that web site's "Note: Very Important Instructions" in order to avoid an Access Denied message.
Just in case message....
But there could be a complication with regard to files from any source.
Adobe allows you to have the purchased activated serial number on no more than 2 of your computers.
If your failed computer has Premiere Elements trapped on it representing 1 purchased serial number, you will be able to installed
the purchased serial number on only one more computer. If you have the purchased activated serial number trapped on 2 failed
computers, then you will not be able to use that purchased serial number on another computer until you deactivate at least one
on one of the other two computers. In this case, it is only Adobe who might be able to help you. None of this may apply to you. I mention
it as a just in case caution.
Please let us know if you have any questions or need clarification.
Thank you.
ATR -
I have recently purchased a new computer and photoshop element. It looks like its downloaded it but I don't know how to access it. it says file are ready...down load files have been extracted and saved to folder....launch PS elements and open specific folder. it looks like it downloads. It then keeps taking me back to this page. Im not sure where to go next
if you have a win os you should have dl'd an exe and a 7z file.
put both in the same directory and double click the exe. -
Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?
Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
I own a licensed copy of LR 5.4 (downloaded) and Photoshop CS5. If I lease the LR/Photoshop combo, and later decide against it, will I still have my purchased copies of LR and Photoshop?
Also, if I lease LR, will the downloaded copy have to be started from scratch or will the pictures I already have be in it.
Thanksgarywebb wrote:
I own a licensed copy of LR 5.4 (downloaded) and Photoshop CS5. If I lease the LR/Photoshop combo, and later decide against it, will I still have my purchased copies of LR and Photoshop?
Yes. Those are perpetually licensed products with their own serial numbers. They'll keep working provided you have the hardware and operating system to run them.
Subscribing to Adobe Cloud products - including the PS + LR combo - has no effect on your ownership of your perpetually licensed products.
Also, if I lease LR, will the downloaded copy have to be started from scratch or will the pictures I already have be in it.
Lightroom is database driven via the Lightroom Catalogue.
Once you've successfully installed the subscription version, open your existing Lightroom catalogue and everything will be the same as before. -
Premier Elements 13 and Photoshop Bundle Fails To Install
Hi,
I purchased Photoshop Elements 13 with the Photoshop bundle but both are not installing stating:
We've encountered the following issues
Installer has detected that a machine restart may be pending.....
This is on a Lenovo Yoga Pro 3 touch screen
Windows 8.1
M-5Y71 CPU
1.2 GHz
8GB ram
64-bit
x64-based processor
I've tried both the 2 Akamai installer (Elements and Photoshop) and downloading the 4 files separately. I extracted the zip to the desktop in all install attempts. After extraction if running by hand, I right click Set-Up and ran as Administrator.
And yes I rebooted the machine multiple times. Please help!!!!zeoth
What are you installing from - installation files purchased as download from Adobe or other?
When you get the message
We've encountered the following issues
Installer has detected that a machine restart may be pending.....
have you ignored it and click continue to move on in spite of it? This may be the answer and then you need not read what follows.
But, if not what works for you...
Are you doing the downloading and installing with the antivirus and firewall(s) disabled? Are you working
from a school or company network?
Depending on your answers
1. Remove all traces of Premiere Elements 13 from your Windows 8.1 64 bit computer (See Control Panel/Programs).
2. Do a free ccleaner run through (regular and registry parts)
CCleaner - PC Optimization and Cleaning - Free Download
3. Disable antivirus and firewall (s) and any other computer home security software.
4. Install Premiere Elements 13.
5. After successful install and 13, then update 13 to 13.1 as prompted or using an opened project's Help Menu/Update.
Also consider alternative installation files from the following (tryout of 13 into which you can insert your purchased serial number).
http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
We will be watching for your progress.
ATR
Add On....Forgot to point out...I also ran into
"We've encountered the following issues
Installer has detected that a machine restart may be pending....." and just continuing in spite of the message worked for me in that instance. -
I need to re-install my previously purchased Adobe Premier elements 11 and Photoshop 11 as there was a problem and was intructed to uninstall and re-install. ]
My order no for these products is AD002791065 NZ- Serial numbers - [removed by moderator]
Hope you can help. I am getting frustated.
Thanks
Annabelle ThompsonHello
Thank you very much for your help. I am still trying to fix my error. Will try your suggestion and let you know.
Anna Tee -
Problem downloading the student edition of Lightroom and Photoshop cs6
I purchased the new lightroom and photoshop in August 2013. Because I purchased the student one I had to send a picture of my student ID card to prove I was a student and a bunch of other things to say which school I go to. Its now Feb 2014 and neither of them are downloaded to my computer and I never got a confirmation email back from adobe.
When It gives me the option to put my serial number in the boxes I always run short.
Has anyone else had this problem? please help me. I don't think I can return them now.
Thank youYou need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
A couple of weeks back, I purchased subscriptions to Indesign and Photoshop, to use on a cutting edge mac laptop.
Then I lost the laptop. I have a police report if you'd like to see it.
Now I'm back running my older mac, with os x 10.5.8 on it. I've got a 10.6 snow leopard disc on the way.
I'd like to be able to download older versions of Indesign and Photoshop.
Even if they're 30-day trials, they'd be helpful, as I've got a project I'm working on I'd like to finish.
Thanks!
- JohnnyYou won't get a call from an Adobe employee unless you call them first, and probably not then (the call-back track record is pretty poor). Nobody who is participating in this thread so far works for Adobe, by the way. We're just volunteer users doing our best to help others like you. We do know the current state of licensing and program availability, however, and the information you are getting is correct. Adobe has a price structure, including a few incentives for users of previous versions which don't happen to help you unless you upgrade your OS so you can run the CC subscription versions, and they are not going to change the pricing to make you, or me, or anyone else happy.
I'm sure you can probably find a version of CS3 for sale on the aftermarket, but be very careful. Most of the early version offers are either counterfeit or cannot be registered because they are not eligible for transfer being either education versions or part of the original owner's upgrade chain. -
I am sure this has been asked before for similar new camera buyers, but as I have made a sizeable investment in purchasing PS 5 less than one year ago, I expect ADOBE to have an upgrade available for my new Nikon D7100 camera.
Other Software makers usually have upgrades available to download for new cameras not long after they are released.
I have seen on some photography forums where other users of my camera model have asked the same question as myself without receiving any positive advice other than to up grade to PS 6. A few suggestions do not work or are possibly illegal.
Under consumer laws, in many countries, software makers are obliged to maintain support for a reasonable period of time after release.
Come on Adobe, please help the many thousands of PS 5 and Lightroom users to use the Adobe software that they have purchased in good faith and we will move to PS 6 or 7 or 8 when we are ready.
Can we please expect an answer to this problem any time soon ?I am sure this has been asked before for similar new camera buyers, but as I have made a sizeable investment in purchasing PS 5 less than one year ago, I expect ADOBE to have an upgrade available for my new Nikon D7100 camera.
Other Software makers usually have upgrades available to download for new cameras not long after they are released.
Why did you purchase an obsolete version? One year ago Photoshop CS6 had already been out a while.
According to this list
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
support for that camera was added with Camera Raw 7.4, which means CS6 at least.
Come on Adobe, please help the many thousands of PS 5 and Lightroom users to use the Adobe software that they have purchased in good faith and we will move to PS 6 or 7 or 8 when we are ready.
This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Adobe is not in the habit of adding support for new cameras to obsolete versions of Camera Raw.
But it offers the free DNG Converter.
Edit: Adobe - Adobe Camera Raw and DNG Converter : For Windows
And camera makers are free to adopt DNG if they want to make their cameras’ output easily editable with non-proprietary software, but it seems many of them simply don’t want that. -
I've purchased a new PC and want to install my Photoshop Extended to my new computer. How do I uninstall from my old computer and install on my new one.
you are allowed two concurrent installations/activations.
if you no longer need ps on your old computer, open ps>help>deactivate.
to install on your new computer, dl the installation file(s) and use your serial number to activate,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have new Adobe premier Elements13 and Photoshop elements 12, (Download from Amazon) but Cannot access website to generate code and register. Please help if you can.
I do not know how to find my PC specific code, nor can I simply use another PC if the programs are then only for use on that (not my main) PC!. I have entered the correct serial/codes which came in the download files but simply cannot go further as each time I try it fails to connect with the website?
VincePlease post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements -
I work for the County and we purchased a copy of Adobe Photoshop CS2 long ago. The person that did the order is no longer here. All I have is the CD Disk that is new but i did not know the key code is. Is there a way to get the keycode for this?
It would not work anyway. The activation servers have been retired and Adobe has provided a new CS2 download along with a new serial number for CS2 owners.
Download Acrobat 7 and CS2 products
Gene -
I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
2015-02-24_1129 - DavidIpromote's libraryTry resetting Photoshop Preferences. Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes. Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.
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Need to upgrade my os and software. I'm running illustrator and photoshop cs2 and want to purchase indesign. what is the best way to do this?
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
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