Yesterday suddenly the search function of the App store stopped working. I can search for an App, select one from the suggestions then i get nothing but a white screen.
Anyone else have this issue? How did you resolve?
Anyone else have this issue? How did you resolve?
Similar Messages
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ITunes store won't load. The progress bar freezes at about 50% and I get nothing but a white screen.
I'm running iTunes 10.5 beta 7 but this issue has been happening since I was running 9. One day I clicked on a link for an app I saw on techcrunch and it pulled up in iTunes as being in the UK store. I clicked ok and my iTunes hasn't worked since. I can log into my account but can't access anything in the store or Ping. I've googled this issue and found some similar sounding stories but none of the solutions have worked. I've uninstalled and reinstalled, turned of the itunes store in parental settings and checked "except for iTunes U", I've uninstalled apple aplication suport and installed safari and every other option I have found and nothing has worked.
Sometimes if I let it sit long enough what looks like an unstyled version of the store comes up but is completely unusable.
Just to be clear, this has been happening since before I was running any beta software or OS.
Any help would be greatly appreciated.Thank you gchin.
I emailed apple support and they got back to me, I did what he said and it's fixed! SOLUTION found- see below.
I said:
"I can't access the iTunes Store. When I click on it the progress bar stops at 50% and I'm left with a blank white screen (no error msg). I have uninstalled and reinstalled, run the iTunes diagnostics (it said all was ok), gone through all of the online help material and I've tried turning off my firewall. Nothing works. I can't sync my iphone either (stops on verifying iPhone so I think it's getting stuck on trying to contact the store). Plzz help."
They replied:
"Greetings from Apple iTunes Store Customer Support! I am ########.
I understand that you have had issues accessing the iTunes Store. I know how eager you are to have this issue resolved. I will certainly assist you.
#########, for this, I recommend that you attempt to resolve this issue by once again uninstalling iTunes and QuickTime, and then reinstalling the latest version of each. To do this, first ensure that you are logged in to an Administrator user account on your computer, then follow the instructions in the appropriate article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista:
http://support.apple.com/kb/HT1923
Note: Titles you purchased from the iTunes Store or imported from CDs are saved in your iTunes folder by default and are not deleted by uninstalling iTunes. Backing up your iTunes Library regularly is recommended.
After successfully uninstalling iTunes and QuickTime, please ensure you have upgraded to the latest Service Pack for Windows by installing all updates available to you on Microsoft Windows Update:
http://update.microsoft.com
Once you have the latest Service Pack for Windows installed, download and install iTunes for Windows (which includes QuickTime):
http://www.apple.com/itunes/download
If you continue to experience difficulty with this issue, you may wish to contact Apple technical support. A representative will be able to tell you about Apple's complimentary and fee-based support options and can help you determine which option might be most helpful.
Please find the appropriate phone number here:
http://www.apple.com/support/contact/phone_contacts.html
Thank you for contacting iTunes Store Support. Have a nice day!
Sincerely,"
AND IT WORKED happy customer. -
After updating to iOS6 App Store stopped working. Can't choose categories, highligts etc
Hello, after updating to ios6 my appstore stopped working. I cant choose any category, go in etc, pls help
did you update wirelessly or through itunes?
if you did so wirelessly you may have to restore
Otherwise that go into settings>general>reset and reset all settings (wont delete anything from the device) -
I have been using my apple tv to access netflix for several months. It suddenly stopped working. When I try to go to netflix from the menu, it says "accessing netflix" but never does. I can access you tube just fine, but just can't get to netflix. Any ideas. I have unplugged everything and waited but nothing helped.
Update software. If that doesn't work try resetting. Mine started working after the update.
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If I have redeemed my my gift and the balance is updated in the App Store and I still can not down load apps...what could the issue be? I keep getting this error message "Your Purchase Could Not Be Completed". Then it refers me to apple support.
If you haven't already contacted iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Sent from my iPad The app store is working I can buy from it but when I tried buying from Clash of clan I couldn't I even used a different credit card
Way too many users post here about problems with this game. The only thing that you can do is contact the app developer or iTunes Store Support. Of course, it would be helpful if you explained in detail what happens when you try to make an in app purchase.
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How do I know if Bonjour is enabled on my device and Mac? My Mac could not identify an APP: "Document to go" that I bought for my iPad. One of the problems could be that Bonjour was not enabled?
If you're trying to run an iPad app on a Mac, forget it. You can't. Otherwise please clarify what the problem is.
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My ipod isnt working at all....nothing but a white screen. I already paid for the application and cant even use it.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again. -
My ipad2 is not responding..I want to restart it but i can get nothing but a black screen with only the apple logo and a small gear icon. It occasionally beeps but no other response. Any ideas as to what may be wrong and what I can do?
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPad fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
App store update shows I can't update an app since my Apple ID is not associated with my account on Yosemite. How can I just force it to allow me to RE-BUY the app again since I don't even have it to update, but I want it?
Currently, I even though I don't have the app, I am not given the option to buy, only to "update", and when I click on that it either hangs or it complains that it can't since my Apple ID is not associated with my account.And it was your wife's Apple ID that was used to download and install the Yosemite you are using on this computer? If so then I suggest you need to contact Apple to get his straightened out.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
App store stopped working after update mavericks
After I installed the new operating system 10.9 (mavericks) on my MacBook Pro, the App store stopped working properly after the update: I can not update apps and can not download apps! - (nothing not free apps or paid apps )
This is want I got :
"We could not complete your purchase.
Failed to verify the preflight file. It is not signed by Apple."
my macbook pro 2012 retina 15'Launch Keychain Access, go to the preferences, click on the 'Certificates' tab, and make sure both of the options are set to Best Attempt.
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After I upgrade lion to Mavericks, App Store stopped working, any idea how to fix this?
After I upgraded OS lion to Mavericks, in app store I had some new updates, then after a system update, which require restart, then App Store, stopped working, any one can tell me what should I do to fix this problem?
Guys just contact apple support team . They will guide you well and your problem will most probably be resolved. I contacted them and following their instructions my mac is working totally fine again. If at all the problem persist the re-install mavericks by following steps
1). Switch of mac
2). Hold option/alt key and then switch it on.
3). Then choose your language and continue.
4). Now Re-Install OS X .
5). It will start downloading and installing.
6). Leave it idle for the required amount of time.
7). It will restart automatically and your problem will be definitely resolved.
Note:
a. If there is any problem of connection follow the same steps and the downloading will start where it stopped. -
I can't open my purchased films or view trailers in store. A note comes up to say iTunes has stopped working. It searches for a solution, is unsuccessful and closes the programme. I have uninstalled all programmes and reloaded but I get the same result. Any ideas?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Mac App Store problem - I have an update for an app that do not exist in my Mac
Hi, I have an update for an app that I never didn't bought before in my Mac App Store.
Thats happen before more than a year, I tried everything including updating the app (got an error) and format the Mac but the update for this app didn't remove.
the problem is maybe in my Apple account so I need your help, is there any way to remove this update?You may have installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.
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