Yesterday was attempting to download music.my daughter used her itunes account and added the $30  i had purchased. since she had not used the account ina while she forgot the security ? and it locked us out for what the rep said would be 8 hours..

yesterday I attempted to download music after purchasing $30 itune card from my daughters laptop..It cam to thje point where it asked 2 security questions and we were incorrect both times since she had not used it in 4 yrs..It locked us out. Had a rep call and he could not help since it was blocked. he sadi it would take up to 8 hours to go back in and we can changed the security ?s...How do I get there to do that?

Hi FishonRB,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal

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