Yet another case of lost contacts after updating to iOS 5

I'm an iPhone noob cos my personal phone is a htc desire s and the phone I'm having problems with is my mother's.
So since I didn't see anything about iOS 5 having any major issues, I updated from 4.X.X to 5.1.1. During the process, iTunes said 'backing up phone' or something like that, but after a while it said something like 'restoring phone to factory default' and I found this weird but thought nothing of it.
After the update completed, I checked that the pictures and messages were there but didn't notice if the contacts in messages were there. Few days later my mother tells me that all the contacts were gone.
Been trying for the past 3 hours to fix it. Syncing did nothing and for some reason, iTunes only had no previous backups!! I also didn't enable iCloud when setting up the phone for the first time after updating it so the disabling and enabling iCloud didn't work. The messages didn't show my contacts so I couldn't use the 'editing a contact' method. There aren't any contacts on windows contacts or anything else and the phone is rarely connected to the computer (apple noob here).
I'm really out of ideas, many important contacts on the phone that she needs back. Any help is appreciated!

Yeah I thought I should have before doing the update but with no warning on Apples behalf of the chance of files going missing I thought I would have been safe, especially as I backed up my iPhone before hand.
Other people have been able to access their photos by using software like iPhone Explorer but even by looking in the file structure of my iPhone, none of the photos are there. I guess this just means I'll have to forget about the photos, and start again.
I think it's just weird how I still have 45 photo stream photos on my device, just none in the camera roll. :(

Similar Messages

HELP!! Lost some of my contacts after update to iOS 7.1.2

I lost most of my contacts after updating to iOS 7.1.2 last night! I can't see the contact in my contact list but when I text/call they are there...what is going on and how do I restore this to see all contacts?

It never happened to me, but try to Reset the iPhone by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears and ignore the red slider.

I lost music after updating to iOS 7, iTunes can't find what can I do?

After updating my iPhone to ios7 I lost a lot of music in my phone and iTunes iTunes was updated too and music is still listed there but can not find.

I have the same problem which started after I upgraded to iOS 7. It works particularly bad on the iPhone 4. It is in "Loading iTunes Match" mode most of the time with no or very slow progress, and when it finally ends, the uploaded Playlists are never there, not one. "Loading iTunes Match" would restart again after leaving and restarting music, say 50% of the time. Not sure what really is being loaded and can't understand why it has to be reloaded so often.
I had a problem ticket with Apple Support, but the specialist asked for a series of screenshots documenting the start time of "Loading iTunes Match" and the eventual completion time. I told him to forget it because I had already spent too much time turning this and that on and off for so many times in so many days trying to listen to my own uploaded music and I did not want to fiddle around anymore. I have decided not to renew my iTunes Match service in November, and have since turned off iTunes Match on all my devices and gone back to syncing to keep things simple.
I also have Amazon Cloud Player which is working just fine for the purpose of having some kind of cloud access of my music. I will be renewing this $24 service this month for another year instead of iTunes Match.
Apple was supposed to be very good at software development, and for them not resolving a problem in a paid service since the rollout of iOS 7 is just disappointing.

Lost pictures after updating to IOS 7.

After updating my iPhone 5 to IOS 7, I lost all the photos that had been stored on the phone. That was six months ago, and I have taken many more pictures I don't want to lose, either. Is there any way to retrieve these images from an old backup without restoring my entire phone to that backup?

You should be importing all pics taken with your iphone to your computer regularly. Have you failed to do this?

IPad 2 lost sound after update to iOS 7.03

Have lost all audio after upgrading to iOS 7.0.3

(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Make sure sound is not muted in Control Center (little bell)
http://i1224.photobucket.com/albums/ee374/Diavonex/ac7f6dc314aca5d618ac2f55616be 20e_zpsa92a3ebd.jpg

Lose contacts after updating to IOS 7.1

contact disappear from list no rhyme or reason since downloading IOS7.1 to an IPhone 4s. Need help to stop this

Hi virginia297,
Welcome to the Support Communities! Did you lose one contact or all of them? The article below provides some troubleshooting steps. I've highlighted two common steps for you. Click on the link below for more detailed information:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/TS3998
If you're using iOS 7, quit and restart the Contacts app on your iOS device:
Press the Home button twice to see preview screens of the apps you have open.
Find the Contacts preview screen and swipe it up and out of preview to quit the application.
Tap the Home button to return to your Home screen.
Wait a minute before reopening the Contacts app.
Turn iCloud Contacts off and back on:
Tap Settings > iCloud.
Turn Contacts off. Choose to delete data only if your data exists at icloud.com/contacts and on one or more of your devices. Otherwise, choose Keep Data.
Wait a few minutes before turning Contacts back on.
I hope this information helps ....
- Judy

Lost all contacts after updating to ios 8.2

I updated my phone to the new ios 8.2 and after installing the update my contacts were gone. I didn't have them backed up to icloud. How do I get them back?

If you did a clean install then you have to manually import contacts from the sim. Try this guide to import sim contacts easily on ios 8.
OR
Try going into settings ---> Mail,Contacts,Calendars ---> Import SIM Contacts.

Lost contacts after update to 4.3.2

I updated my iPhone4 software to version 4.3.2 and now I have lost all of my contacts. How do I get them back? I have already tried right-clicking on my iPhone from within iTunes and selecting Restore From Backup... and that did not work. I have read that other people are having the same problem. What is up with the update 4.3.2?

Robert..I too am having the same problem since updating my iphone 4 software to v 4.3.2.
I am running a 2007 E Class with HPF v1 bluetooth module. Phone paired OK but contacts messed up.
Contacted Apple and they said it was a Mercedes problem.
Contacted my local Mercedes dealership and they said it was a known Apple softare update problem. They suggested I update my HPF module to the latest v2 which I did but it has made no difference to the messed up contacts list.
Booked an appointment with an Apple 'Genius' but he said he had not heard of the problem. Iasked if the software update could be reversed but was told no. The 'Genius' did offer to change my phone for one with the old software v 4.2 but unfortunaetly all the phones they had in stock had the newer version.
I am returning my iPhone 4 back to Vodafone as it is no good if I can't use it in the car to keep in touch with clients.
Back to good old Nokia for me.

Lost apps after updating to iOS 4.2.1 Help please! =(

I updated my iPhone 3Gs to the iOS 4.2.1 and lost a lot of my apps.
Does anyone know how to fix this? I tried to install the apps again but I have to buy them. I don't want to pay again. They also disappeared from my iTunes in the computer. =(
During the update, I had to restore the phone once, but I saw that it backed up all my data when I first plugged it in. I don't know what could have happened. Help please!

All iTunes content on your iPhone - all music, movies, tv shows, and 3rd party apps should be in your iTunes library on your computer. iTunes content in your iTunes library cannot be erased when syncing an iPod, iPad, or iPhone, or when installing an iPhone firmware update. Regardless, it is a good idea to include your iTunes library with your computer's backup along with all other important data stored on an external drive or some other external media used for backup purposes only.
Did you have Sync Apps selected under the Apps tab for your iPhone sync preferences with iTunes? If so, after downloading an app with your iPhone the app will be copied to your iTunes library automatically the first time you sync your iPhone with iTunes after doing so.
No iTunes content on your iPhone - no music, movies, tv shows, podcasts, or 3rd party apps is included with your iPhone's backup, which is updated by iTunes as the first step during the iTunes sync process.
You can re-download a 3rd party app and you won't be charged again for a purchased app as long as you use the same iTunes account to re-download the app that was used to purchase the app originally.
http://support.apple.com/kb/HT2519

How can i retrieve my lost contacts after upgrading to iOS 5.1.1

I just upgraded to to the iOS 5.1.1 and a few hours later all my contacts disappeared. I tried to restore through iTunes but that did not work. - UPDATE as I am writing this. I got through to Apple Customer Service and because I had selected the option to backup to my computer (iMac 10.5.8) it was actually saving all my contacts to my "address book" app. Since I never used that application I didn't even think to look there. I just re-synced my contacts selecting "all contacts" and I was back in business.

I'm not sure I understand what you're asking, but I'll try to answer! You can either connect to iTunes and set up and activate there, or you can also use the setup assistant to set up your iPhone. As far as carrier activation, you'll have to follow the protocol that your carrier uses. Either switch SIM card, or call the number they use to allow device activation. Is that what you were wanting to know?

Lost contacts after upgrading to IOS 8.1.2

Just upgraded to latest IOS on my iphone 4s. To my dismay all my contacts are gone! I am desperate to get them back. My phone was backed up to the cloud, I assume they are retrievable there, however I can't get into my account as it says" your account has been disabled due to security reasons". When I ask for new password to be sent, it does not send to any emails that I currently have, I can't think of where it is going. As for security questions, that is not working either. I was on the phone with apple techs ( 3 of them) and they say they can't reset my email? I don't get it? All i need is to have my password reset...
thanks

Welcome to the Apple community.
Your contacts may well return once you are able to log into your iCloud account.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

Lost all contact after updating

I lost all my contact after updating my phone and can;t get them back. I did sync mu phone and also improt sims contact and still nothing. What do I do??

Do you regularly back up your phone with iCloud or iTunes on your computer?
Do you sync contacts with a cloud service or app on your computer?

I lost all my phone contacts after updating my iPhone 4 to iOS5.

I lost all my phone contacts after updating my iPhone 4 to iOS5. It's not just contacts, my photos, messages, mail and everything is gone. I did the back-up thing on iTunes too before I updated the iOS. The only thing that restored was the apps. Is there anyway to get this back?

If you no longer have service with AT&T, I don't believe you can.

After updating to IOs 5.0, my contacts updated in name only, not the information. Has anyone else seen this?

After updating to iOS 5.0 on my iPad2, my contacts updated in name only, the information (addresses, phones, etc.) is blank. Has anyone else seen this? The cloud has all the contact information intact.

No, no replies yet. Fortunately, I have all my contacts backed-up on Google. I haven't lost the data, just need to merge into my iPad contacts. Good luck with your call to Apple.

Contacts disappear after updating to IOS 7

Hello,
iam using iphone 4s and after i updated to ios 7 all the contacts has disappear, even if i restore them from the back up or wrote them again the same thing happen always after i period of time.
i had read some topics about the same problem that happened after updating to IOS 5 and 6 but all the solutions didn't worked with my iphone, please i need your help !

I am having same problem and if you loose 450 contacts its maddening enough to consider changing to another platform.
In my case iPhone 4S - problems started after iOS7 update - on the computer all contacts appear under header iCloud (there is no longer an option of "On my Mac" that I seem to remember from earlier times).
My phone cannot access the numbers, do not seem to maintain them on the phone solidly...
Any suggestions?

Yet another case of lost contacts after updating to iOS 5

Similar Messages

Maybe you are looking for