Yet another customer getting screwed on a phone return

I bought a brand new phone in April of this year. In July it stopped working so I took it in to the store and they ordered a replacement to be shipped to my house. When I got the replacement I followed the instructions in the package and returned the defective device by taking the box to the post office. The package pick up was confirmed by FedEx by tracking number on July 12. 2 days ago I started getting messages from Verizon that my account was past due- I was shocked to find out my current bill was listed at 875 dollars because I am now being charged $649 plus tax for the refurbished phone I received because supposedly my defective device was not returned. On top of that, the automated bill pay I set up through my wireless online account in July had not been working at all although I had received no notifications. I immediately paid the past due bill amount but not the value of the phone.
Monday morning I called customer service and spoke to someone who confirmed that the phone had been picked up by FedEx but not entered back into the system by the warehouse. He gave me a line about "sometimes the label is damaged and they set it aside to deal with when they get a call looking for that device." He also told me that the cost of the phone would be put on hold on my bill and I wouldn't have to pay it.
For the last two days I've been getting messages from Verizon that my account is past due and scheduled to be disconnected, although there is no further information about when this might occur.
I also emailed Verizon yesterday through the help contact info on the website. I'm now posting this here because I see they do this exact same thing over and over.
My question is to anyone else who has gone through this and not created a forum post- how did you resolve the situation? I'll be contacting the Better Business Bureau to file a complaint on Monday if this problem has not been resolved by then. I expect the value of the phone, the tax charged to me for the phone, and the late fees for July, August, and September to be returned to me.

Hi cindyjean,
It's great that you saved the tracking number for your package as that really helps us with the process of locating the information with FedEx. Did you ever see if FedEx showed the package as delivered? Based on your details it sounds like FedEx lost the package and luckily we have a process to report this over and get the credit on your account. Did they advise you if they were filing this investigation for you? If not I would ask that you please follow me (MariaC_VZW) and send me a Direct Message with your details so we can get this taken care of as soon as possible.
When you're advised of a late payment and we confirm with financial services that there's an open investigation for the credit, we place a hold for five days on those funds to avoid disconnection. The past due alerts can take up to 24 hours to stop. Did they exceed that time? Please update us on the status of this trouble so we can avoid any disruption of service that isn't your fault to begin with.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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Yet Another Customer Service Complaint

For at least the past ten years, I have been a Verizon Wireless customer, & until recently, I have never had an issue with the company. Their plans have great pricing, the coverage in my area is impeccable, & the representatives in the store have always been more than willing to meet customer satisfaction.
Until recently, that is. Last year, I upgraded my phone to the LG Rival, after my LG EnV was clearly out of date & useless to me. This is where the issues begin. Clearly, like any young adult, I purchased the insurance on the phone since accidents & loss are bound to happen. By the time summer rolled around, my Rival was having extreme software issues, due to no fault of my own. The phone would often freeze, the screen would glitch out, resembling a TV static screen, the phone would underline random words in red, it wouldn’t hold a charge, the phone would shut off or restart itself for no reason or in the middle of a text or phone call, or it would completely shift the screen to the left or right so that only half of the screen was visible.
I took it into the store of course & was informed that the insurance program had switched over to Asurion, & I would have to file a claim with them & wait the specified number of days for a new [aka refurbished] phone to arrive in the mail. Fine, I could deal with that, three days wasn’t too long of a wait to continue to deal with the piece of crap I was holding in my hand.
My refurbished phone arrived, I shipped the old one back to them, & all seemed well. Until two weeks later, when the refurbished phone started showing the same symptoms as the first. First the charge started failing to hold. Next came the shutting off & restarting, followed by the screen shifting. Once again, I returned to the store. Went through the same motions, filed the claim, waited three days, & was once again gifted with a refurbished version of the EnV.
Can you guess what was happening two weeks later? I’m sure you can. I went through this five times. *Five*. By the fifth time, they were completely disregarding what information I was giving them in the store, & had simply started shipping a new battery pack. Through November & December, I was in the store every few days, sometimes multiple times a day, seeing as I was not the primary phone holder or account holder. I was continually given attitude, shifted from person to person, & blown off.
I’m used to this kind of treatment. I’m a twenty-one year old female with a mohawk, facial piercings, & tattoos. In the beginning, never once was I rude, irate, or anything other than courteous, laying out my plight in brief & to-the-point conversations, & simply asking for help. Towards the end, I had started making it clear that I was sick of being [Edited to comply with Terms of Service] around, that I was a long-standing customer who until recently had no issues with their service, & that I expected the situation to be remedied. What kind of service was I paying for anyways?
It finally boiled down to I could either cancel my contract early, having to pay the fees, or I could buy a new phone at my own expense. My mother, who is the account owner, had finally had just as much as I had, & went into the store with me. Just as I had before, she laid out our problems, was calm with a business-like manner, & wouldn’t you just know it, she was treated much more receptively than myself & offered a different array of options. We ended up using the up-grade available on her line to acquire a Kin-Two for myself, since the available free Wi-Fi at hot spots was something that would [hopefully] end some of the hidden fees I had been receiving with my Rival. We extended our contract & once again purchased insurance on the device.
A little over a month ago, on January 19th, we were once again hit with a larger-than-expected bill due to data charges. I will accept this as my fault; a little too much status-updating. She called customer service to have a data plan added to my phone. All should be just fine, correct?
On February 4th, I was at a club with some friends & my phone was misplaced. Whether it was taken, slipped from my pocket, sat down somewhere, the reason is irrelevant. Point is I didn’t have it. We contacted Ansurion to file the claim, & they would not accept it. According to their records, on January 19th, the insurance on my phone was canceled, the same day we had the data plan put on it. We were told to contact Verizon. After doing so, we were informed that they couldn’t name the representative for us who canceled the insurance, because their system does not keep those kind of records. Now began the telephone shifting, from one representative to another as they very nearly refused to let us speak to a supervisor as requested. All we wanted was the insurance reinstated on the phone so that I could get another Kin-Two.
They informed us that they no longer sold the Kin-Twos, nor did they have any refurbished ones in stock. They said that if they re-instated the insurance [which we would have to pay for] they couldn’t guarantee what phone would be sent, but that I would receive a new phone. No, I didn’t want to be sent a phone that would require a data plan simply to work, nor did I want some outdated phone that would just continue to glitch out a few weeks after receiving, as was clearly the issue in the past. They recommended we call our local store to see if they had any Kin-Twos in stock.
Guess what our final options were? After speaking to the representative there, we were told that we could either purchase a new Kin-Two in the store at $430. Excuse me? I only paid $75 for the phone to begin with. Next option. I could wait until May when another of the lines under our names was eligible for an upgrade. Going four months without a phone? Not happening. Or, we could purchase a different phone, once again at our own expense.
I will admit that by this point, the two of us were pretty peeved. We asked what the cost would be to simply cancel the contract & take our business else where. $95 to cancel just my line, $365 to cancel all three lines. Both options were cheaper than buying a new phone, new insurance & extending my contract once again. Now, I know what some of you out there are thinking.
“You were given multiple options to work with, & you chose to disregard each option.”
With the experience & treatment I have received in the past year, & how often I have had to threaten to cancel my contract in order to receive any kind of help what-so-ever, so be it. I would rather pay $95 dollars & take my business elsewhere - say MetroPCS or Cricket where you can get unlimited everything for less than $50 a month. I’m not going to make my family suffer through the cancellation fees & start-up fees elsewhere since they both adore their phones & have no issues with them.
That doesn’t mean that I am not greatly **bleep** off, insulted, & dissatisfied with what I have had to deal with. I don’t know exactly what policy changes have been made within the company from recent mergers & such, but the website’s claim of “Expect the best customer service at every turn from our employees,” is complete & utter rubbish. The customer service we have dealt with in the past few months has been nothing but, & excuse my French, complete **bleep**.
I *will* be cancelling my contract & taking my business elsewhere, & you can bet I will be informing anyone thinking of switching to Verizon of my experience. Friends of mine have been dropping Verizon left & right due to the fact that just because you offer great coverage & plans, doesn’t mean that you can treat the people paying you their money each month like trash. For those who continue to adore Verizon, just wait.

Absolutely Horrible Customer Service - both in the store and the 800 number.
My phone quit working - not my fault. I was suppose to get a replacement overnight and if for some reason it didn't arrive overnight, I was assured that it would be delivered Saturday. Today is Monday, no phone. They put the wrong address on the shipping form and they don't know when I will get it.
They won't send another one because there is a phone out there and they have to get it back first. They know I don't have it. Ridiculous!
Why don't they have replacement phones in the store. Option 1: phone breaks, go to store and get replaced same day. Option 2: phone breaks, wait for phone to arrive in mail and hope it is the next day. One is more convenient for the customer and the other is more convenient for Verizon. Seriously - It's not brain surgery.
The lack of concern among the 3 Verizon employees I spoke with was unbelievable. "This is just the way we do things. There is nothing I can do to help you." The store manager doesn't know how Verizon's replacement service works or how long it takes for them to notify FedEX to correct the delivery mistake and get the phone to me! "I can't control FedEX." No but you're the reason they delivered the phone to the wrong address. Rep had the nerve to tell me he would "correct the address mistake IF I wanted him to." Under what circumstance would I not want him to????? Absolutely, no acceptance of responsibility!!!
Cell phone companies should not be allowed to require two year contracts but should have to provide month to month service. They KNOW they don't have to treat you well or provide service with these long term contracts. They know you have no recourse.

Comcast overcharged yet ANOTHER customer. $280

I just got off the phone with ComcastDoesn'tCare. A couple of years ago, we switched to using our own modem for our Comcast business account. I verified that they would removed the equipment fee - and they did. Or at least I thought they did. They actually only removed it for 2 months, and then added it back on again. I have my bill set to autopay and trusted that Comcast was on the up and up. Last time I'll trust them! Today I was having problems with our service, and went to the support site on line. I checked my current bill to get my account number - and saw the equipment fee charge. It was then that I went back to review past bills and found that I had been overcharged between $9.95 - $12.95 a month for the last 2 years. As a business owner, I assumed it would be as simple as contacting Comcast to get a credit for the amount I have overpaid. This is what we would have done if any of our customers had overpaid us. Needless to say I was shocked when they said they don't refund any overpayments! Then, to add insury to insult, they offered a $30 credit as 'customer serivce'. Unbelievable! I am deaf, so fortunately I have a transcript of the entire conversation. I plan to submit the transcript to the Federal Trade Commission and my state's Attorney General's office. I'm interested in talking to anyone else who's been overcharged by Comcast.

HI iHuman, I can help get this investigated for you. I do see that you called in regarding this issue, were they able to address your questions and concerns?
Thank you

Yet another problem getting a .jar file working on Mountain Lion

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No I haven't, but I just tried it. I tried to cd to the desktop (worked), found the Headwave folder with ls and then cd into it, found the jar folder I extracted earlier (disk1), cd into it, etc etc. I found HeadWave.jar and knew I had the right directory. java -jar HeadWave.jar gave me the following:
Exception in thread "AWT-EventQueue-0" java.lang.NoClassDefFoundError: Widgets/JSSampleListener
          at headwave.Main.<init>(Unknown Source)
          at headwave.Main$1.run(Unknown Source)
          at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
          at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:708)
          at java.awt.EventQueue.access$400(EventQueue.java:82)
          at java.awt.EventQueue$2.run(EventQueue.java:669)
          at java.awt.EventQueue$2.run(EventQueue.java:667)
          at java.security.AccessController.doPrivileged(Native Method)
          at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlConte xt.java:87)
          at java.awt.EventQueue.dispatchEvent(EventQueue.java:678)
          at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:29 6)
          at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
          at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:20 1)
          at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
          at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
          at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
Caused by: java.lang.ClassNotFoundException: Widgets.JSSampleListener
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          at java.security.AccessController.doPrivileged(Native Method)
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This is the same message I received earlier. I'm sure the info I need is hidden behind the "...16 more" lol

Yet another customer with Photoshop CC crashing on opening!

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Photoshop CC keeps closing as soon as it opens on my PC. I have installed, uninstalled and reinstalled over five times since starting my subscription to CC two days ago, to no avail. I have thoroughly cleaned my PC, followed all the advice I can find about resolving the problem, but no luck. There have been a couple of variations: the aspp has opened and then asked if I wish to migrate my CS6 setting to it - I have tried both options, but the app just closes. I also manage to open a photo ready for editing. but as soon as the photo appeared in the editing window I was asked if I weanted to svae it and the app then closed.
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Hi Jeff
I spent about four hours today in discussions the Adobe Technical Team trying to sort out the problem. There was no standard solution and the issue was about to be escalated when a solution was found by Syed Faraz on the team. I have just been testing its robustness and so far so good.
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Nevertheless, many thanks for your offer of help.
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Printer installed fine. I received the page with my eprint printer number and instructions directing me to register at eprint center to add the printer numer.
Eprint center will not let me create an account. fields allow for inputting of information, but submit key does nothing. I receive an "Error on Page" message.

Thanks. One would think that as much as they advertise the wonders of "eprint" -- that they would fix problems with it quickly. One would think....

Have one WiFi signal into the apartment for my Air, and another wifi signal for my 5c phone plan. Both from the same provider. Expensive. Is there a way to 'combine' WiFi signals so I pay only for one, but can get on the Internet with my Air?

Have one WiFi signal into the apartment for my Air, and another wifi signal for my 5c phone plan. Both from the same provider. Expensive. Is there a way to 'combine' WiFi signals so I pay only for one, but can get on the Internet with my Air?

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Phone number given to another customer and i am be...

Hi, my land line number has been given to another customer who has moved house and wanted their old number to be given to their new property. When i log in online i can see they have made 50 phone calls so far and i am being charged £3.93 so far for this. I have called my land line number (which felt weird) and a lady answered who explained they had bought BT infinity 2 weeks ago and were given this number (whch is mine) They have complained to BT who keep calling her husband Steve Kimberley which is my name. He is a Steve by the way but i don't know his surname. I have tried 4 times on the instant chat thing to explain this but each time i al told give them 24hrs and they will sort this out. Nothing has happened so far, I can't use my land line as its been disconnected and they keep saying my line is active and in use. They put me through to the technical team twice and they just cut me off.... any help on this please?

Hi, this is the help so far?
and my response...its my phone number so why are BT accepting someone elses word for it? I am the account holder shouldnt they be contacting me?
Hi, what address is the number listed to? I live at xxxxxx. My phone line has no dial tone so i suspect it has been disconnected. Can you check this? What the mans name you spoke to? i have their mobile phone number xxxx perhaps call that and speak to his wife. They have told me that they ordered BT Infinity 2 weeks ago and wanted their old phone number transferring over and some how my number has been given to them instead. I am being charged for their phone calls which i will refuse to pay when the bill is generated at the end of the month. I also want a refund on the phone line rental as i have been unable to us the phone line. Please keep me updated. I have requested an engineer to visit as the Indian help line keep telling me its not their issue and get an engineer out to look at the line.
Will this be resolved by the engineer when he visits on Friday?

New problem! When I sync my iPhone 5s to Outlook the events entered in my phone Calendar do not get updated to my outlook calendar on my laptop yet entries on entered on my outlook calendar do get updated to my phone??

New problem! When I sync my iPhone 5s to Outlook the events entered in my phone Calendar do not get updated to my outlook calendar on my laptop yet entries on entered on my outlook calendar do get updated to my phone??
iPhone 5s
Software - IOS 8.1
iTunes - v12
I have been using sync on all previous phones to date without issue, I have had the 5s since Nov 2014 and no issue, on Sunday without warning or changes to my phone or Outlook sync now has this error.
I have restored my phone but still has same problem.

Your IT person is an idiot.
http://lmgtfy.com/?q=how+to+sync+iphone+with+outlook

Logical Database DDF - GET KNA1 - change KUNNR to another customer....

Hi
Question 1a:
When using logical database DDF I perform a GET KNA1 a check is performed in order to see if customer should be within selection or not. In some cases this customer refers to another customer (fiscal address) that should be used instead.
So Customer KNA1-KUNNR: 123 should instead be Customer 456 which contains the relevant data for the next step in the selections from the logical database.
..GET KNB1
..GET BSID...
How is it possible to replace customer 123 with customer 456 so the continous processing of the logical database will use the new customer number instead.
Question 1b
And a follow up question - If there is a solution to question above....
How can I make sure that IF customer 456 pops up in the regular selection from the logical database - It is excluded since it was already used (when customer 123 was replaced with 456 above)...
Best regards
Henrik

Hi Ranganath!
Thankyou for looking into my problem.
Ranganath Ramesh wrote:
...If you want to do something like that then you need to manually populate the customer numbers which are related to the selection screen field....
Could you please clarify how I manually could add this new customer number to my selection screen field...whithout disturbing the origianal selection with GET KNA1 - at the same time as the CHECK-statement for my old customer number fails and is excluded from the selection.
BR
Henrik

Display hints, custom format method in VO, is there yet another way?

Did you experience the same and had a solution?
Hi,
I am using JDeveloper 10.1.3.4 and looking for yet another way of customizing the display of an attribute of a view object.
I have two tables: BILL and AWARDS, with composite foreign key relationship (on the LDAP_UID and TERM fields) between them, as illustrated below.
The BILL table:
NAME       LDAP_UID    TERM   CREDIT_HRS
Tom Smith tom.simth   200902       12.5
Jane Lopez jane.lopez 200906        4.0
The AWARD table:
LDAP_UID    TERM SOURCE     APPLIED
tom.smith 200902 Perkins     2000.00
tom.smith 200906 Direct      1300.00
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Name Tom Smith
Term 200902
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Name Tom Smith
Term Spring 2009
Source        Applied
No rows yet   Obviously, "Spring 2009" is used not only for display, but also for joining the master and detail tables. Of course "Spring 2009"!=200902, therefore no detail is retrieved for the user.
Question is: is there yet another way to customize the display, that does not affect the join of master and detail tables?
Many thanks for your help!
Newman

Hi, Chris,
That works!
I found the chapter where transient attribute is explained and an example is given creating a transient attribute in the entity object. It turned out that transient attribute works both in entity object and view object. I did it in the VO and it solves my problem.
I spent hours of time before posting that question, trying two different ways but neither worked. Your one sentence saved me a lot of time. I do appreciate you help very much!
Truly,
Newman

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how do I get data off my phone? when I plug phone into the wall and hold down the button i can get into photos and messages etc but when I plug into laptop it goes to recovery mode........therefore the data is not yet wiped? HELP! I got married last week on holidays and have not had a chance to save photos yet.

Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't quite get the device going again, I recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
Cheers,
Sterling

Getting Charged for a Phone I never Received

I ordered a phone months ago, cancelled the phone nearly immeadiatley. VZW
customer service people were able to stop the package from ever arriving at
my home. Now I am dealing with this mess that I owe money for a phone I
never even got. I spoke to a person on Jan 8, I have been busy and have not
gotten around to contacting yet another verizon rep yet to try to firgure
this out, but this person credited me $20 on my account so I figured I had
a bit to get in touch with yet another person at verizon to resole this.
<< Chat transcript removed to comply with Verizon Wireless Terms of Service >>

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

PC died and in turn my main iTunes library. iPhone was synced to it. Now when I try to connect to another library it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? Don't want to lose music.

My PC died and in turn so did my main iTunes library. My iPhone was synced to the library that is gone. Now when I try to connect to another library, it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? I don't want to lose the music that is on my phone. I am looking for a way to tell the phone to "forget" the old library and let me start working with a new library.

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy of your computer to put everything on the new one.
It sounds like you have failed to do this, which is not good at all.
You will have to transfer your itunes purchases from your iphone. Authorize your computer for your itunes account
About iTunes Store authorization and deauthorization
Open itunes, plug in iphone, do NOT sync, click File>Transfer Purchases
When you do sync you will lose your pics ( photo library - synced from your old computer), your itunes content ( music, apps, videos,etc) , your contacts and your calendars. So do NOT sync yet. This is why a backup copy is so important.
Enter one unique contact and calendar entry on your computer.
When you first sync, you should get the option to merger the data. Choose it.
If you want your pics, then you will need to e-mail them to yourself before you sync. They will not be of the original quality as they are reduced when synced to iphone.
When all is as goos as it can be, then backup your computer, and always maintain the backup.

Yet another No Service iPhone 4, second hand

Hi all,
Apologies for yet another topic about the No Service issue on the iPhone 4. I bought a secondhand iPhone 4 16GB 2 days ago after having a 3GS 32GB for 18 months with no problems. iPhone 4 was just over a week old when I bought it (warranty date shows when it was first activated), on the O2 UK network like my old one.
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I've tried all of the tips I can find online to resolve this, airplane mode on/off, reset network settings, restore from backup, restore as new phone, hard resets. But nothing's working.
I can take out my SIM and put it into my 3GS, in the same location, and get 5 bars of signal, all my texts come through. Then put SIM back into iPhone 4 and straight away, No Service.
I've made a Genius bar appointment for tomorrow afternoon, but I'm wondering what happens regarding the fact that I'm not the person who bought the phone in the first place? Will this be an issue?
Thank you in advance for any advice about this, was so looking forward to having this phone and now, bleh!

I spoke to o2, they checked my SIM is activated and said they don't need a record of my IMEI number. Still saying No Service so will have to see what the "Genius" says tomorrow!

Yet another customer getting screwed on a phone return

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