Yet another theft of Skype credit

Been Skyping for many years but I've had enough of this kind of credit theft. I've lost the majority of another credit purchase. Skype used to give you a warning you when you needed to make a call etc to maintain your credit, but not anymore. And of course, it's virtually impossible to contact anyone about it.
At what point did these corporations think they have the right to unilaterally prevent customers from using the service they have actually paid for?
That was the last credit I'll be buying from this company.

soakedfrog wrote:
Been Skyping for many years but I've had enough of this kind of credit theft. I've lost the majority of another credit purchase. Skype used to give you a warning you when you needed to make a call etc to maintain your credit, but not anymore. And of course, it's virtually impossible to contact anyone about it.
At what point did these corporations think they have the right to unilaterally prevent customers from using the service they have actually paid for?
That was the last credit I'll be buying from this company.
https://support.skype.com/en/faq/FA10378/how-can-i-re-activate-inactive-skype-credit, it may be possible that their emails are diverted to your spam or junk folders.
and just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Similar Messages

Can't use Skype credit to pay

I have credit on my account but they keep charging my PayPal as the billing method.
How can I use up my credit on account to pay my bill?
Help!

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cabbit use skype credit to dial landline and mobile

I have been using Skype for over 10 years, and work internationally, so it really comes in handy for me , escept when I have poor WIFI,,,, I use it on desktop and my Iphone,,,, This week my account was suspended for suspicious activity and I was forced to submit information to reactivate and change my password,,, now that I went through all that, I still cannot dial landline and mobile phones although I have 35$ credit showing on my account,,,I have not been told why the account was suspended in the frst place,,, and now I am travelling and cannot even use it ,,,, I am very dissappointed at the process and difficulty to contact anyone who can reactivate my service... Any other service that suspects suspicious activity would simply inform me by my known email,, and resent verification link to the email to initiate a reset,,, but instead,, microsoft goes through an extended automated process, while the customer is forced to sit and wait,, then doesnt even know in the end why the problem started in the first place,,, I am slowly migrating away from microsoft,, and this is just another reason why,,,,

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Re: My inactive skype credit cannot be reactivated

As per other posters, I have received the email prompting me to reactivate my credit. But yet again the email is misleading (I've seen this before, some time ago & still not rectified). It states:
"But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.".
Firstly, if I log in to my Skype account direct from Skype.com, I do not see any option to 'Reactivate'! I then searched forums and found this link: https://secure.skype.com/portal/settings/credit/reactivate. If I login via this I do get 'Reactivate Skype Credit' at top of screen with a back (left facing) arrow next to it which appears to be the clickable option. However, if I click on this all it does is takes me back to a page saying "Your Skype Credit becomes inactive in nn day(s)." I first assumed there was a time delay on this, but no. I've logged in a few days later and still does not appear to be reactivated.
If Skype send an email, it would help if the instructions bore some relation to the reality! Despite numerous attempts, I still do not appear to have reactivated my credit. PLEASE advise how one can actually do this.
(I am mindful of one of designer Dieter Rams's famous 'ten commandments': "Good design is self-explanatory". In this respect, Skype's website/process certainly isn't good design).

This is really interesting. It seems as if Microsoft/Skype deleted my old posts, or made them difficult to find, and forgot to take me off my own thread. I created this thread sometime ago to find a solution to my inactive skype credit.
I was able to get my credits reactivated, but to the people that asked me how to do it, I couldn't give them an answer. I received an "update internet explorer" post. But at that time, I didn't do any such thing since I do not understand how IE and Skype are related. Nevertheless my credits seemed to reappear. I have since let the credits go back into inactive mode out curiosity. I've logged my post and saved to my records this time, so hopefully, it will stay up, and this problem can keep receiving exposure.
As I typed this I remember now that I posted Skype's terms of conditions. Here is section 9.2 from their February 25, 2015 version of Skype's terms and conditions. It reads:
"9.2 Inactive Skype Credit. If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator or another Skype user) Skype will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate. Reactivated Skype Credit is not refundable."
So, if you haven't tried to go to that link, I would do that first. Hope this helps.

Not enough Skype credit to call??? I paid for an a...

I paid for 30$ for 12month where I can call around, but I configured my FREE TALK1200 and when I try to place a call, i get not enough Skype credit?
How do I get help here???
I also paid 50$ for a skype phone number? So what is up? Where are support people??
but can call from a cpu....

You need to make sure you are calling a number within your subscription. Also check your calling history on Skype.com to ensure the number is being dialed correctly. If all that is correct then there is a update configuration problem/corruption in the unit. Usually power cycling and relogging onto the unit will fix it, but not always.
I just purchased another Freetalk Connect Me device last week and they sent me a UK model with no option to change it to US. I have yet to get a reply from Freetalk where I ordered it. Any number I dialed from a friends landline +44 was injected and Skype calls all required a 1 prefix before the area code. I am currently using that box and gave my US box to relatives, since they have a landline. On my US box, I could login into my account all day long but it would get a bad password error with their account. The only solution was to reset the box, which in turn resets the configuration, thus fixing the problem.
My guess is that you have a similar error. If you can login to the box, just click the factory reset option (or press the button) to reset your unit, then try again after the reset. If you reset the unit correctly, the initial wizard will come up. Hopefully that will resolve the stubborn issue.
Also make sure your unit is running the latest firmware which is: 1.0.9.0
If it is not running the latest firmware, set your preferred upgrade time/time zone and it should update it around that time frame. When it was 10:30 pm my time, I set it to 11pm and to my surprise it upgraded a bit earlier at 10:40 pm (right as I was still making changes to the unit).

Additional $5 Skype Credit when Buying a Subscript...

You may notice that recently, when you order a subscription, say Unlimited US and Canada, there is an automatic add-up of Skype Credit worth $5.
Why is this so?
Actually, I do not really know [aside from the thought that it could be a strategy to get more funds from users to compensate the abused/ misused freebies and discounted products of Skype]. However, if you will try to make a legitimate justification, it could be that Skype's intention is this:
If ever you want to call someone that is not in the country covered by your subscription, you can do so by using the credit. You may also send any mobile an SMS, connect to Skype WiFi, forward your calls to your phone, and buy other Skype products. To read more about what you can do with Skype Credit, better check out this link.
Before, users have the option to uncheck this additional credit, which was then a ONE TIME add-up. So, when the payment recurs, only the subscription's fee renews. But this time, I am not sure yet if it's also one time. I will surely edit this note once I get to be sure.
For now, it's up to you guys if you'll treat the add-up as a blessing or a curse. For me, there is always an alternative! Just like the free Unlimited World for one month. ^_^
What d'ya think?
Solved!
Go to Solution.

Here's the update we've been waiting for! Disclaimer: This is not official since this is just my experiment on Feb 11, 2014.
To start off, what you'll see are initiated purchases using my two accounts. One is my Linked MS account and another is a legacy.
Let's start with my Linked MS Account. Press "Ctrl" and "+" to zoom in. To zoom in some more, press "+" more than once.
As you can see, I have an option to uncheck the additional Skype Credit when I used my Linked MSA. Let's take a look at what happened when I use my legacy account.
Yes, yes. What bug are they saying? I knew it wasn't a bug. It's another capital M and S. And that is Marketing Strategy. Looks like Microsoft gives you another "advantage" if you "decide" to use an MSA for Skype.
BTW, I use my legacy account a lot. The Live one was created for checking things out.
Any thoughts?

Internal Microphone not working with Quicktime and some other apps, yet it does for Skype.

Internal Microphone not working with Quicktime and some other apps, yet it does for Skype.
Microphone works fine with Quictime on another mac, so I do know how to use it. The one where it is not working (A) had an external microphone and camera attached earlier, and indeed it does work with that external microphone, but not with the internal microphone selected; and (B) had RealPlayer installed previously.
Any suggestions, please?

Hi,
Download Audio driver from here.
Intructions how to install it in Vista/Win7.
Extract this driver with Winrar.
Open Device manager and expand the Sound, video and game controllers section.
Right click on Either the High Definition Audio Device if you have the generic Microsoft drivers, or the Conexant High Definition SmartAudio 221 if you have older Conexant drivers and choose "Update Driver Software..."
Click Browse my computer for driver software, then click "Let me pick from a list of device drivers on my computer"
Click "Have Disk..." then Browse to the folder where the drivers were extracted .......\V64 for 64-bit Vista/Win7. Click OK.
Select one of the "Conexant High Definition SmartAudio 221" models in the list, there will be multiple identical entries.
Click Next, and you're done.
I'm not sure which one from the list will work for You.
This drivers weren't test. So if You will try them and it will work for You let us now about.
** Say thanks by clicking the "Thumb up" icon which is on the left. **
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

£2.54 skype credit - cant complete transaction

I've being buying £10 credit via Ukash for more than a year. With the value I ALWAYS split like £7.46 for my subscription and the balance I buy skype credit (2.54).
This month my £2.54 buying credit shows pending (since 3rd septemeber).Note that on my purchase history shown £10 pending, but I typed £2.54 on the aproprieted box.
We all know that when you go to skype buy credit page only two options are available, £10 or £20.
I has been like this since I can remember, so even though the £10 box is selected, when you go to payment method and select ukash, another two boxes are shown, one for the voucher code and another for the value.
As Ive said in the beginig of the post, when this stage of the credit purchase arrives, I submit the code for the voucher and the value for the voucher, even if smaller than the original £10. It always accepted but this month Im having trouble with it.
To make things worst I've contatcted the customer support from skype via email, got back the automathic reply saying they will get back to my in 48 hours but never heard back from them. Sent another email, same thing. Until today I dont have any comments from Skype, neither my £2.54 has being credit.
Please can someone from Skype say something about it. This definitely is not a sort of customer sevive response anyone would like to have .... total silence.
Kind Regards
Leticia

Hi and welcome to the Skype Community,
Please make sure you sign in to the Skype applicaiton with the same Skype name that your purchased the credits for. When checking the Skype name you used to sign in here on the community there is no order registered and the credit balance is "0" as well. Check the order confirmation email to verify which account you purchased the credit for.

Unable to purchase skype credit via korea skype fa...

Skype in Korea has been taken over by a local company. Theyve added credit card purchasing features that are not compatible with english. Ive tried several times to reload my skype credit but failed.
Its really frustrating. The korean company hasnt yet replied to my emails regarding this problem and that was 2 weeks ago. Somebody pls help.

frustratedinROK wrote:
Has anyone figured out how to use or bypass the Daesung site?
Hello,
For a few countries a legally binding agreement requires you to be transferred automatically to Skype's local partner website if you established your account in that country. This can't be changed. The workaround is to create a new account.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problems with skype credit

Greatings,
I recently tried to buy skype credits with a credit card but it failed several times. I am sure that the amount on the card is enough for my purchase
and also the information I'm sending is correct. There must be something else.
I am from Bulgaria and my credit card is from bulgarian bank. Is there a problem with that? I heard that some skype-credit features are not supported in some countries.
Looking forward to your reply!
Kind regards,
Alexandrov

Ditto. We use paysafecards to hopefully refrain from entering too much personal info.
Though with this unlimited thing that we have to do in order to buy credit is a hassle and also defeats all purpose of using the paysafecard service.
Ahwell, time to find another way to contact relatives who lives far away untill they change this bad policy.

Office 365 Skype Credit

On my Office 365 account, it tells me that my Skype 60 minutes has been activated. When I go to my Skype account, it tells me that I have one subscription, and that is to World minutes for Office 365, and that I have sixty minutes left. Yet when I try to phone or text someone, it tells me I have no Skype credit. Kind regards

So has anybody solved this issue? I have same, on my office 365 page i see subscribtion is active, but neither on windows 8 skype app, neither on desktop version neither on iphone skype version i can see the subscriptions and make calls, i am sure the phones and lands are covered in my subscribtion.
Thanks in advance.

Charged twice for skype credit reload

Hi, I reloaded my Skype credit with $35 and it didn't seem like it was going through the first few times I tried so I did it until I knew it had gone through. Turns out it loaded twice instead of once. I don't need that much credit especially since the expiry date to use it by wasn't extended along with the purchase so there's no way I'll be able to use it all by the time it'll expire. Who can I contact about either refunding one of the transaction or to extend the expiry date by another year or so??
Looking forward to your response.
Thanks

to request for a refund of your second payment, you may need to contact customer service -
How to Contact Skype Customer Service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Is skype credit required for skype on TV?

We purchases a Samsung Smart TV with a VG-STC 2000 camera. We've downloaded skype and are logged on. When we want to make a video call to a skype contact, we are asked to purchase skype credit. Why? Isn't using skype on tv free for skype contacts as it is on our computers and smart phones?

Skype credit is only required if you make a call to a landline number.
If you are making an audio or video call to another Skype user the service is free.

Re: Where Has My Skype Credit Gone?

Where did you find that option? I just logged on here on my computer and can't find where to reactivate, only how to buy it. Please help! I had about 10 usd on here. And as you ask later on, WHY did Skype take this away? I got an email saying that the automatic payment was cancelled which is fine, but don't take my money please.

tsturm wrote:
I have updated Skype on the Mac, and my Skype credit has disappeared. The credit is visible on the web, but there is no"Reactivate Button" anywhere.can you try signing out then sign in again (not simply closing Skype then running it again)? this may help update your account information. Also double check if you have the correct account logged in (if you have more than one account). Yet, if still needed, you may need to contact customer service for more help. Just click the link below to see the instructions on how you can get in touch with the Support team ; https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Yet another theft of Skype credit

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